Google Maps Reviews

by Sikozu61123

Google maps, *please please please* give options to avoid certain routes or choose what kind of vehicle you are in!!!!! I have to manually find stops along routes to avoid certain highways and freeways I know I can’t use while towing or with a box truck!!!!! Also WHY MUST YOU ALWAYS GO THROUGH THE GEORGE WASHINGTON MEMORIAL BRIDGE!!!!!!! Even if I input a location just on the other side of the tappan zee bridge, you have us go across the GW! I miss how customizable google maps used to be, but now I need to make sure to plan any long routes hours in advance and know all of the places I need to input to get the route I want. Also, obnoxiously enough, you randomly put in places to get off highways, make a u turn and go directly back on the highway! For quick, direct, simple directions, google maps is what I rely on, but I know it will always drive me crazy to use for long trips. PLEASE ALLOW INPUT TO AVOID CERTAIN HIGHWAYS WITH KNOWN RESTRICTIONS!!!

Update-

How is it that Google maps has gotten worse in directions since it began?! Far too often I will be told to turn without being told the street name when there are two streets back to back with less than 5 feet between them. That and there are far too many times when they will actually give incorrect directions!

by Getdemgators

App used to be okay. There was a time when GoogleMaps would give you turn by turn navigation, after you made a turn it would indicate the next regardless of distance, so you could anticipate the next set of directions and change lanes accordingly. A few updates ago they removed this feature for who knows why. Initially it wasn't a big deal because you could simply zoom out quickly to see the next turn yourself. Now they have made it so sensitive if you touch the screen or attempt to move the map to see where to go next it starts spinning wildly and fighting whatever you try and do to see the location you are going towards. For example you are driving straight and are going to make a left turn in 1 mile and the address is only 1.2 miles away. So you think “okay I can zoom out a bit to see if the business is on the left or right side of the road after the turn” WRONG if you try to slide the map further to see where to go it will start orienting itself in opposition of what you are trying to do. Zoom in, zoom out, and flip your always North facing settings for no apparent reason. Stop messing with the apps fundamental settings you are going to be responsible for accidents, erratic lane changes, missed exits off the freeway, etc. It is ridiculous and absolutely irresponsible to make such drastic changes in an apps basic functions that people need to use daily.

by Strooberries

My friends & I were coming back from SF & our gas was almost out so we had to pull over & the city we got stuck in was Commerce, being from around the Newport area, we were shocked. We were pumping our gas at the mobil station on E 8th street & the men there have zero boundaries. We were already uncomfortable by how dirty the environment was & the amount of homeless people, the smell was rancid as well. This big guy walked up to our car making weird noises, looked at all of us, & just stood right next to my friend & just stared at her to the point where she couldn’t even finish putting a full tank & left. Now that you could imagine how uncomfortable we were, we opened the google maps app to get us back on the freeway, big mistake. It didn’t know where it was going, for every .5 miles we drove, it would constantly say “recalculating” & it took us to a back ally way with graffiti & what looked to be abandoned homes because they were fenced up with wood pinned on their doors & windows. That was only 8 minutes after driving & only pumping gas for 2 minutes & it was still saying “recalculating”. we closed that app & took out maps from apple & was given a much shorter path & we were on the freeway in a minute. Never using google maps again, also mentioning that GoogleMaps is incredibly slow, hard to use, & gives the slowest directions compared to the maps app on iphone.

by :-/!?

Drove home from New York to Indianapolis and GoogleMaps increased our trip by 2 hours. Leaving the Bronx should’ve taken 10 minutes because there is an on ramp to I-95 right by the house we were in. We knew how to get to the highway without using the map but we didn’t even bat an eye that we were using GoogleMaps from the get go because one would think it would just take you on the quickest route. Nah. GoogleMaps took us 40 minutes through the Bronx and made us sit through morning traffic. Once we crossed the George Washington Bridge, it asked it we wanted to take I-70 instead of I-80 because it’s 3 minutes faster. I clicked no be cause 70 is littered with tolls on the PA Turnpike and 2 minutes later it asks the same question. I said no again. Then I realized an hour later we are still in New Jersey when we should’ve been out of it by now. I thought it was strange we were still on 95. Sure enough I checked the map and saw that we were on I-95 south and headed for 70 after saying no TWICE. The voice never even told us to exit on to I-80 which happens almost immediately after getting off the GW bridge. GoogleMaps is 5 stars in sending you to the most inconvenient routes and not communicating properly. I would give it no stars if possible. Spent over $100 in tolls when they should’ve been avoided because I should’ve been on I-80. Tired of having my money and time wasted because of GoogleMaps.

by Carefullion4421

Recently I added a new Braum’s ice cream store. Every location (at least in my city) of Braum’s is known as “Braum’s Ice Cream & Dairy Store”, but I accidentally typed the word “and” instead of the ampersand (&). However, after I submitted that minor minor change from “and” to “&” it said that my change wasn’t applied. Excuse me.
But that’s not the only one. There is literally a CVS (drug store) that Google apparently shows literally right on a major intersection. It shows no address, it just says (Street name) & (Street name). There are zero photos, zero reviews, no website, no hours, no anything. Anyone working at Google Maps can clearly tell that this place is obviously fake, especially given the fact that there’s literally another real CVS a mile west. Long story short, I marked this place as non-existent, Google gave me the bonker. I always wonder how Google accepted the person who even added this place.
My last complaint I’m going to share is that Google takes FOREVER, if not NEVER, to verify road related edits, such as added road, road shape, etc. I’ve submitted several edits regarding road changes, with the first one being submitted on Aug 5, and as of Aug 24, it says they all are STILL PENDING! It cannot take three weeks just to make a little fix on a road.
Google Map’s poor service is making me want to go back to Apple Maps.

by Frustrated Chromecast User

I used to LOVE GoogleMaps, it was super user friendly and was better than Apple Maps or anything else. Now it screams at me while I’m driving to take alternate routes and I have to say “no” while driving or it changes my route on its own. I can’t be looking at a screen and hitting buttons on the highway every couple minutes, that is incredibly dangerous, and I couldn’t change settings mid-drive, nor am I confident I know how to actually change this setting where I won’t accidentally remove some other feature by mistake I don’t want to lose. Some people don’t want to switch highways halfway through the drive because there was an accident 50 miles ahead and there may be a delay down the road, this literally happened last week and I had to decline alternate directions a dozen times, by the time I got to the accident point traffic had cleared and I’d have lost time taking the suggestion. Also I miss how I used to be able to select transportation modes from a ribbon at the top of the screen, instead of from a menu at the bottom which takes up half the screen. If I’m planning a route I would prefer that the map be unimpeded as much as possible, because now GoogleMaps thinks I may want to walk hundreds of miles and it’s prominently displayed at the bottom.

by Skyrider2075

I use to use this for ride share and once I press navigate from the ride share app it’s supposed to switch to google maps and tell me where to go but on some days it wont load, just keeps turning and turning like it’s trying to load something but nothing happens. After several tries of closing GoogleMaps and opening it up again it loads and when it finally loads up where to go it’s just a blur line with all the details in the map missing because of this I have turned on the wrong street several times. Also do you know how embarrassing it is when I pick up passengers and I have to ask them if they know how to get to there destination because google maps won’t load and because of that I don’t know where to go. All the negative feedback I have is all because of GoogleMaps. There’s such a lag in GoogleMaps that I can’t tell you how many times when I pick up passengers I have turned in the wrong direction because google maps takes a while to get its bearings right, when it’s finally gets his bearings right I notice I’m heading in the wrong direction. Finally I couldn’t take it anymore and I had to switch to another app for navigation. Any of you doing ride share using GoogleMaps get ready to get some negative feedback just because of GoogleMaps.

by Vampballer

It’s alright. Buggy sometimes even with good signal. When I search along the route it will sometimes not come up with any search results, only for me to pass the very thing I searched for prior in my drive. And no it wasn’t a new business, it had been around for years. Also when I search places, one will say it’s 10 minutes out of the way while the other says only a few. Only to realize that the faster one ended up not being as simple as they said, and that the slower one (+10 minutes) was only slow because for some reason it had me take side roads completely around it before arriving, when I could have simply turned directly into it from the road I was on, making it a quick trip. Not all gas stations show up in searches, it almost seems to favor the expensive gas stations. There’s doesn’t seem to be an algorithm that keeps track of the bad traffic times. It will re rout my whole trip to a significantly slower route if it senses traffic, even if that traffic is close to the end of my trip hours away and will be cleared well before I get to that point. If you’re a contractor that has to go in and out of many neighborhoods, it normally recognizes certain entrances while not recognizing others, so it will take you completely around the neighborhood 30 minutes away to the other entrance when you have just passed a perfectly good entrance that has been around forever. It’s still one of the better gps apps, but still way to buggy to trust it

by JeffTNYC

Do you plan to support Dark Mode? All areas that are white should be reversed and made black and vis versa. My girlfriend recently used Google Maps to find an address in Long Island City. The directions given were a very long way having her cross over train tracks and walk by strip clubs where people around there thought she must have worked there. I would think that Google Maps would give you safe directions. Once to her location she asked for a safer rout and they were able to give here much safer directions to get back. Please do a better job at directions... This should never have happened in the first place. ** GLITCH: I’m using Google Maps and plugged in an address. It correctly puts a pin where the address is but where the blue circle says I am the blue directional radar where I am pointing is in the completely incorrect direction. I have to go NORTH and am pointing my iPhone North however Google Maps says I’m pointing SOUTH. If I did not know for sure I was going in the correct direction Google Maps would lead me away from my destination. Im in Manhattan so I know the street numbers increase as you go uptown.

by Nwanyioma

I have been using google maps for 5+ years and I love it because it’s very functional. However, as of this last update, the routes have been OFF. I drive to the Bronx from NJ everyday for work, which is about a 30 mile trip one way. I keep GoogleMaps open with my route entered in case there is an accident and I need to quickly divert. There are tolls on my route, but I have the settings on “avoid tolls”, so I only pay for the GWB bridge or HT tolls vs the parkway/freeway tolls if that makes sense. Normally, my route is about 30-32 miles depending on which route I choose. After this last update, my routes (with the same settings) are now 66 miles or 77 miles to work. WHAT? WHY? The route suggests I drive to Albany or Fishkill (upstate NY) just to get to the Bronx. Any one who lives in tristate knows this is not correct. I toggled my “avoid tolls” off and the routes were back to 30 miles, however, it directs me to drive through the parkway tolls, which I don’t want to pay nor need to. Everything was fine until this last update. Now I am using WAZE because GoogleMaps is unreliable. With “avoid tolls” turned on with WAZE, my normal route is back. Google maps has been VERY GLITCHY lately. Until it can be fixed, I’m sticking with the WAZE app.

by Sarwalmac

Let’s get one thing straight: I love google. I use Google Chrome over safari, Google Calendar over the one that comes with iPhone, and for a long time, I used Google Maps over Apple Maps. Google Maps a year ago was amazing. It always knew right where I was, the voice notifications were brief and prompt, and GoogleMaps overall was just easy to use. Fast forward to today. Maps only communicates in NSEW directions “Head East” (Who knows that?), the voice notification system is mediocre at best, and to say that Google Maps is glitchy is an understatement. I just went to a new city and drove my car around, and more often than not I was slinging my car across four lanes of traffic trying to make an exit that Google didn’t let me know I needed to take, or saying that I was on the wrong side of the road, going the wrong way or off the road entirely into the bushes (all the while I had at least 3 bars of LTE on Verizon. Coverage and carrier were not the issue). That was the final straw. GoogleMaps that used to be more helpful was now potentially putting my life (and the life of my grandmother and friend) at risk. I still refuse to use Apple Maps, and have joined Waze. If the glitches can be fixed I may use again, but overall I am very disappointed!

by WaltKen47

GoogleMaps routinely gives directions by saying head north, south, east, or west on a certain road. Now, I’m not a moron and I know the sun rises in the east and sets in the west and whatnot and it is easy enough to figure out my cardinal directions if it is early morning or late afternoon but when there are fifteen people waiting for me to make a turn and it’s high noon, overcast, a moonless night or any of a half dozen other circumstances under which it is difficult to decipher cardinal directions on the fly I REALLY wish it would just say go left or right!!!! I cannot tell you how many times I have just picked a direction and turned the wrong way and then had to wait on GoogleMaps to re-route me when it could have been easily avoided by simply saying turn left instead of head north. I use GoogleMaps a lot since I drive for a popular delivery service and when I get lost because I head north instead of south I end up being late for my delivery which lowers my tip and my rating which reduces the number of deliveries I am offered and impacts my ability to make a living all because it expects me to figure out north from south when I’m already stressed, in a hurry, and trying to arrive somewhere I’ve never been before all while being timed. I’m certainly not the only person who can’t tell north from south when stressed. Please, do me a favor and reduce the mental arithmetic it takes me to drive when under pressure and just say left or right.

by LoyalPinnerButFrustrated

I really want to feel secure to continue using GoogleMaps as I am more familiar with it than any other navigation app, but it needs help - especially recently. The last few months it has been increasingly inaccurate when determining & showing my orientation and specific location on the map, especially in the beginning of the navigation, and therefore I often either (1) miss an exit (though sometimes that's due to a "lag" before the instruction is made - which is another problem), (2) I'll turn the wrong way when I follow the "turn right" or "turn left" directions spoken, or (3) I'm lead along the correct road but in the opposite direction of what's needed, thus resulting in a u-turn or other kind of detour. Sometimes u-turns are accessible and no big deal, but in some areas they are not accessible for long stretches, therefore creating a substantial detour in my trip. Idk if this is just a connectivity glitch or what, but these instances are happening for me more frequently and consistently in recent months than I have ever experienced before, so I don't think my specific location of reception is the issue. Please, please correct these issues.

by Royal Montgomery

Google Maps is helpful, probably, when one is driving. It's not helpful for someone who has to take transit or walk. Transit often has changes/transfers - there are no actual walking directions available that are helpful. If you're walking the wrong way, GoogleMaps doesn't stop you, just tells you to walk to {location}. Also, some bus stops are very near/across the street from one another and Google Maps has a hard time pinpointing that. That's the difference between going the wrong way in a strange place or arriving at your destination.
I commute to work but Google Maps only shows one route instead of any route, no matter how I change the settings, so I never know when the bus comes. I know when the trolley comes, but it only runs twice an hour when I am out of work and being able to see any kind of alternate route would be nice. I've also noticed that we have a trolley line that runs all the way to South Hills Village, but Google Maps just tells you to get off the stop before that and walk for sixteen minutes. I know better, but a person new to the area may not. I just don't find it very helpful as someone who doesn't drive.

by Gregory Lerner

For the vast majority of usage, GoogleMaps has been flawless. The traffic is accurate, the routing is good, and the user interface is simple and easy to use. However, I have found some things to be quite annoying. For one, I have found that sometimes when I am in the far left lane on the highway, GoogleMaps will think I am on the wrong side of the road causing it to constantly reroute me (this mostly happens in HOV lanes and high speed ezpass lanes).

Another issue is that if I purposely choose a slower route because it is fewer miles GoogleMaps will constantly tell me it found a faster route (I know there is a faster way, but I purposefully chose the longer timed route!) this is very frustrating, and on my last 2 hour drive it told me 5 times that there was a faster way and I had to take my hand off the wheel to cancel the change.

Finally, my last complaint is that there aren't more alternate routes given. I’m lucky if GoogleMaps gives me 3 options, whereas online you can drag the route to any road and it will find a route. Other than these issues though, GoogleMaps is very well implemented.

by Susie107

I guess I didn't even realize the difference between this and the native apple map. I switched to iPhone last year and was used to pressing a map link and it opened right up in maps. Well, apple does that too...but when I needed it badly I had to come download google maps. I was stuck in a delivery parking lot of a huge hospital in an unfamiliar city that apparently had one address for the whole campus. Apple's map made me almost lose my mind- "Turn right then turn right! Go southwest then immediately go north then turn right! Turn left then turn right!"
It was insanity.
I finally broke down and googled what I needed which prompted me to download Google Maps...And I was immediately given correct directions and found my medical office in less than 5 minutes. Now every time I need directions I find Google Maps is the only one that's accurate.
4 stars because it turns me sideways sometimes and did have me turn right off of an exit just to make an immediate u-turn when it should have just told me to turn left from the jump. Still- it gets me there which is what I ultimately care about.

by Dmb5381

Love this map app.. especially being able to share my location real-time with other people. Found this hidden gem feature (for me at least)traveling from IL to FL. Kept ppl I formed without a lot of texts or phone calls. 👍

That said... based on my interaction with GoogleMaps a recent release royally screwed up city navigation where I’m at near Fort Meyers FL. I hope the update I just installed corrects the issues and madness GoogleMaps has caused me the last few days bc I don’t know this city from Adam. GoogleMaps has been literally unusable for 2-3 days navigating the area. So bad the audio told me to go south when I needed to go due north. I looked at the screen and the satellite image was correct on current location and route to intended location. I couldn’t get the audio to toggle on at all. Even after reboot of my iPhone 10. That’s when had no choice but exit your app and use map app plan B.

IN SUMMARY, google developers please don’t make me find a new “everyday use” map app so I can rely on it to tell me the correct information in this city. If you haven’t already,, backout, research issues if you aren’t aware, or push an emergency update with fixes to correct things. Thank you 😕

by Armyofone66

While trying to get to several places in Trujillo Alto, Puerto Rico, I noticed Google Map’s inclination to direct the driver to rural roads, and secondary roads. These are really dark, narrow and curvy, not of any help when traveling at night, especially when I know for sure there must be a way to reach the place by highway (just not sure which one). It happened last night. After going basically nowhere for 20 mins on PR 845 and 844, GoogleMaps telling me to turn right where there is nothing on the right, I had to call (bother) a client for directions. When she said: the entrance to the area is through PR 199. I thought: “sheesh, I know where that is”!!!! “ GoogleMaps had made my life miserable for the past 20 min”. I have also noticed a lot of inaccuracies in Trujillo Alto Specifically. GoogleMaps tells you to turn right, then left to reach a destination, when you can see there is nothing, no road, on the right but can clearly see the building you are looking for on the left with a clear access to it. Thanks for having such a nice sign on the building. I try to collaborate by scoring the experience with unhappy faces. Not too happy today.

by Kluke3

I’ve been using Google Maps for many years and have seen it evolve into a terrific app. that I simply couldn’t do without. I have a very poor sense of direction and GoogleMaps. allows me to get around the big city I live in.

The most recent update now includes the speed limit of the road you’re traveling on. This was the only thing I liked on Apple maps, now Google has it too. I live in a big city and so far the Google speed has matched the posted speed and even changed when I cross over an intersection, then the speed limit changes.

If you don’t like the speed limit feature, it can be turned off in the settings / navigation screen of GoogleMaps .

Offline maps are an absolute life saver for instanced where you travel to areas where cell signals are intermittent or weak. They are easy to setup and remove.

So far, on the iPhone I have not had a single issue with GoogleMaps., unlike the dreaded Apple maps that to this day, doesn’t always give me the proper directions, and takes too long to figure out when I veer off the path. Google maps, responds instantly, and reroutes you eliminating a lot of stress.

In a case where you find an error in routing, if it’s reported to google, they will listen to you and fix it. Be patient though as they have to verify it, before they change it. They have a feature within GoogleMaps that should be turned on by default, where you shake the phone with GoogleMaps . open, the the feedback screen pops up.

by Diane121

As a “charter” patient for the past 9 years that Valley Dental Health has been at this location, I have only the highest admiration and praise for the professionalism, patient compassion, and quality of service that Dr Rafat, Dr Izadi, and their team of other dentists and supportive staff provide throughout the office. It is extremely convenient to be able to get a wide variety of dental services at one place with follow up instead of having to go to new specialists at different locations. I’ve needed everything from a special tool to correct an implant problem a previous dentist left me with to crowns and replacement crowns, to upper and lower partial dentures, and even an addition to my lower partial dental…and three different approaches in attempting to save a tooth! They do it all here, and they do it well. Recently I also needed to change an appointment for a regular cleaning because of scheduled surgery, but they were booked solid past my scheduled surgical date. When I reached out to the owners, both responded immediately and accommodated me most graciously. Keep up the great work team!

by SwankPeRFection

The way you’re allowing people to report accidents or road closures now with the + only available when GoogleMaps is in route navigation mode is absolutely idiotic. You’re assuming people always open up maps to have turn by turn navigation going on when they need to file such a report and that’s simply not the case. I don’t need navigation to know where I’m going almost 90% of the time, but it would be nice to open up maps, drop a pin and add an accident or speed trap if I see one along my way WITHOUT having to be in navigation mode on the maps. Why you didn’t think of this is beyond me.

Mobile app only shows Rates/Reviews for places that only if they have an actual review posted. If it’s just a star rate, it doesn’t show up in the list but is still counted. Have to visit full desktop site via Safari to see all reviews. This is ridiculous and needs to be corrected. Mobile app should have same functionality as full site!

Also, you need to turn off that junk at the bottom recently introduced that tells you about things around you and suggests places for you. I don’t need that taking up screen room when I’m opening up GoogleMaps to quickly check the traffic on the roads around me. I just need GoogleMaps to quickly open and display the map full screen with no other BS interfering.

by Geordie Buckley Stan

As someone else mentioned, the directions do not keep up with your physical movement. The GPS dot moves all over the place even if you are standing in one spot making it extremely difficult to get your bearings in an unfamiliar place. I may not know where I am, but I do know where I am not (...unless the men's fragrance section of Macy's has been moved outdoors and a block over). Adding to the challenge, the street names can be difficult to find. You may have to zoom out a significant amount for the one you are looking for to appear. God forbid you want to zoom out and look for something in another area. Every time I have tried recently, it just brings me back to the area I'm currently in.

Using the transit directions prove to be equally obnoxious. There will be directions to "Walk" but no explanation of where to (no "turn left on X Street") so you have to rely on their map and faulty GPS. The public transit are very confusing and counterintuitive (perhaps they're sufficient for people used to using public transit?). I couldn't always clearly tell when a bus/train was arriving.

Not sure what happened with the last few updates, as I have used Google Maps reliably on a number of past trips. I already hated to give my data over to Google but the frustration with GoogleMaps on this trip makes it easy to try something new. I imagine orienteering would be easier than using GoogleMaps!

by Dmas111527

It took me to streets that were closed! My kids had a field trip, and the 101 fwy was closed in Santa Barbara. I already knew this, so I wanted to make sure I leave early enough to take whatever detours I had to take. Google maps said I would make it in 2.5 hours, and showed that I'd be using side streets where the fwy was closed. I checked Waze (another GPS app) and that said it would take me 3.5 hours, taking me the 5 fwy route. So I opted for Google Maps, the faster one, the so-called "trusted" GPS app, that would get me there 1 hour sooner than Waze's route. We left early, and when we reached the part where the fwy was closed, it detoured me to streets that were closed off! Tried other streets, all closed!! I then used Waze, to see if there was another way, and Waze said I would have to go all the way around, through the 5 fwy. That would take me 4 hours from where I was! We obviously didn't make it to our field trip and ended up just going to a park in Santa Barbara, then headed back home. I should have used Waze from the beginning. Google Maps fail!

I've had prior issues with Google Maps before, like, it routing me in loops and circles, but never thought too much about it. It is the most used GPS app, so I thought it was the best. Nope. This time it pushed my buttons. Deleted GoogleMaps .

Use Waze everyone! It's real time, with real users!

by Ava Stanley

This is a great map, it will show you where everything is, but’s it’s impossible to use on trips or custom maps. If you’re looking for directions without a custom map and for only one destination, this map is for you. If you create your own maps, need to look up multiple destinations, or are on a trip, it’s near impossible. First of all, I had my mom send me the link to our custom map. It send to my gmail, no problem. Then I’d click on the map, and it either wouldn’t load, or take me to Safari. The Safari view would show the map, but decline to let you get directions unless you signed in. Okay. I signed in. Well, it took my back to my home address, and sent me on a infinite loop, going from clicking the link in my email, getting sent to safari, logging in, and losing the map. I had to redownload GoogleMaps four times before it worked. Second of all, the map legend isn’t interactive. I’m going to new york, and spent six hours working on a custom map, with a pin for every single place I wanted to go. i downloaded GoogleMaps , only to find that in the map legend, you can’t click on individual icons, forcing you to leave the map legend, and click on every single icon until it pops up. Very dissapointed.

by Monstevr

GoogleMaps is garbage. It’s been out for years and they don’t fix basic algorithm mistakes like how it arbitrarily decides to omit immediate-next turns (and then you drive to the wrong borough and you’re twenty minutes later than you would be if you were using something other than garbage), or it tells you to be in any number of lanes to make a turn or an exit when there is really only one acceptable lane to be in to not kill everyone trying to drive around you, or it doesn’t tell you that the highway you’re on drops a lane, or it wastes time telling you that the next thing you need to do is merge when the only thing in the world you could physically ever do at that juncture IS merge (or just dunk your car in a ditch and be done with driving altogether).

Just make your app make sense if you want any stars in my review of it! You’ve had years to make it minimally useable and you’ve been doing what this whole time? Adding features nobody asked for? Stop that.

UPDATE: I’m very generously giving these bozos an extra star for streamlining the alternate route button. It’s cute and convenient and I’m proud of you guys. Now invest this star miraculously because you’re still days from driving me into the arms of AN ACTUAL FLIP PHONE so that I can go back to VZ Navigator if I can’t honestly give Google Maps a five-star review. I’m dead serious about all of this.

by Redrum Dog

Since introduction of GoogleMaps, it used to be a reliable, accurate, and just plain awesome! The past 8-10 months I have noticed how GoogleMaps now like to loop you in directions that lead to paying tolls twice and directs you to areas where there are police traps set up. This does not happen just in my home state, but all over the country where I drive. While in Boston, GoogleMaps was just plain unusable.
At first I thought I was being a paranoid Freak, but I have used this while comparing this to other apps. Waze, uses the same maps, shows different routes and works as advertised, but the ads are getting annoying.
A no frills map that just works and does not have the ads or doing the stuff Google does with looping through extra tools and stuff is Inrix. This has become my application of choice for reliability and no nonsense. This is important when you are transporting sensitive medical stuff like blood, organs, and supplies. Disappointed how harvesting info for profit or my experience of taking routes that are longer because they direct you through extra tools/police stings. On the flipside, downloading maps and using them with internet brings the reliability back on par with where it used to be and in line with Inrix!

by Norway772

So without question google maps is one of my most used apps. Very early on I decided it was far better than Apple’s maps app (maybe I should go back and try that because I haven’t used it for years). Anyway, the pluses are many, but there is one thing that drives me so insane that I rank GoogleMaps a 3 instead of a 5, that one thing is extremely untimely short freeze ups. I can’t tell you how many times I’ve been in a situation where I need GoogleMaps the run normally in order to get the info I need in time to make a correct turn and GoogleMaps will pause/freeze for a few seconds. It’s almost is if it knows what’s going on and is playing a cruel trick on me. Just today I had put in my destination, had the route, and was on my way. A while later I saw an exit sign and thought that could be my exit. I pulled GoogleMaps back up to check and.......... my blue GPS marker had me about 2 miles off the highway in the middle of no where just sitting still. So I wait, I’m getting closer and closer to the exit, I wait and wait, slow down a little, and wait, and there goes the exit, and finally it shows yes that was the exit. Almost broke my new iPhone X. And that exact thing has happened on multiple occasions with multiple phones. I’m going to see if any other ratings mention this.

by Gd Google

Google maps is one of the best of the big navigation apps along with Apple Maps and Waze (owned by Google also I think). I've been using since about 2014 and its always a headache if I missed a turn in a city. It will redirect to the next best turn, but by the time it loads the new route and narrates the instructions I've missed that turn as well. This continues indefinitely, until I stop moving or just take the next turn on faith. Its extremely frustrating after missing several turns because I cant inch along waiting for the maps to catch up. I'd rather it give me a turn further ahead so I actually have a chance to react from about 40 mph. This is something that seems totally fixable.

More recently, its been stopping narration unannounced. Either never starts or just decides that a certain direction is the last one to be narrated. Exiting GoogleMaps and reloading helps occasionally but not enough to consider it a solution. I use the maps when I'm driving to an area I dont know, so thats obviously a big issue. Updating GoogleMaps and my operating system hasnt done anything to help. This happened today and added 20 minutes to a 25 minute commute. I've tried Apple Maps and a little of Waze, Google Maps usually works the best but even still its irritating when you plan a trip I cant rely on Google Maps to do the only to do the only thing its made to do.

by Sarajsh

Th first time iOS maps sent me to the wrong place, way out in the country somewhere, I couldn’t believe Apple had messed up. I sent Apple a message about what was wrong and expected them to fix it. Four times in six months I reminded them that they were wrong. Then they sent me a message that they had fixed the problem. I checked, they hadn’t. What I love best about Google maps is they tell you what lane to be in for the up coming turn. I don’t like that they only give you a two mile warning about your exit on the freeway/highway. If you’re in the wrong lane at 75 mph in heavy traffic, that’s not enough warning. iOS maps gives you more miles to play with, but that’s my only complaint so far. And they do show you an arrow so you can see which way you’ll be going, but I can’t see any of it with my sunglasses on. To keep slipping them down so I can see what’s coming and how soon while driving is both a pain and not safe. I wish they’d offer more info starting with 10 miles, then 5, then 2 or something...and do it verbally so I don’t have to play with my sunglasses or look down.

by KarenD345

I wrote a review a while back that GoogleMaps no longer showed saved locations making it cumbersome to go to ‘home’ or ‘work’ since those saved locations do not show up in ‘recent searches’. I am very impressed that google responded to my review and fixed the issue. Unfortunately, the fix is not entirely 100% and GoogleMaps now is rather temperamental about whether or not it shows the stored locations. It seems that if you still have a route displayed and then want to change it, GoogleMaps won’t show stored locations but when you start from the map/satellite image of your current location, it will.

Previous review: Used to work beautifully for the daily commute from/to work/home because of real-time traffic. Now, however, when picking a destination it only shows recent searches and not saved locations like home or work. It’s irritating and defeats the purpose of having stored locations. Yes, I do know the usual way home but the whole purpose of using google maps is to know the best route given the current traffic situation