Research Library & Analytics app not working? crashes or has problems?

Research Library & Analytics Status

Last Updated on 2024-10-28 by Bank of America

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Common Research Library & Analytics Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Research Library & Analytics app on iOS and Android devices. Solve all Research Library & Analytics app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Research Library & Analytics iPhone Issues and Solutions

Research Library & Analytics iOS app crashes, not working, errors
Research Library & Analytics iOS app network issues
Research Library & Analytics on iOS has black/white screen

Research Library & Analytics Android App Issues and Solutions

Research Library & Analytics has errors/crashing/not working
Research Library & Analytics server network connectivity issues
Research Library & Analytics has black screen

Research Library & Analytics iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Research Library & Analytics app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Research Library & Analytics app crashes or not working on Iphone (iOS):

Close and restart the Research Library & Analytics app on iPhone
Update Research Library & Analytics app to the Latest Version for iOS
Uninstall and reinstall Research Library & Analytics iPhone app
Update your iPhone to the latest iOS version

Fix Research Library & Analytics on iPhone unable to connect to server/internet connection issues::

To resolve Research Library & Analytics network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Research Library & Analytics black/white screen (blank screen) on iPhone:

Follow the Research Library & Analytics iOS app troubleshooting guide Here →

Research Library & Analytics Android App Issues and Solutions

Fix Research Library & Analytics not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Research Library & Analytics app issues:

Force Stop the Research Library & Analytics App
1. On android, goto "Settings" » click Research Library & Analytics app. » click "Force Stop".

Update Research Library & Analytics to the latest version on PlayStore

Clear Research Library & Analytics App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Research Library & Analytics app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Research Library & Analytics.

Fix Research Library & Analytics unable to contact server/ Research Library & Analytics internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Research Library & Analytics » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Research Library & Analytics » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Research Library & Analytics on android.

Solve Research Library & Analytics black/white screens issue on Android:

Follow the Research Library & Analytics android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bank of America, developers of Research Library & Analytics.

Verified email

Contact e-Mail: bofamarkets@bofa.com

Verified email ✔✔

E-Mail: dg.rl_android@bofa.com

Website: 🌍 Visit Research Library Website

Privacy Policy: https://www.bankofamerica.com/privacy/privacy-overview.go

Developer: Bank of America

About this app

BofA Securities clients can access our full suite of proprietary global research products – anywhere, anytime. To request access to the BofA Mercury™ Portal, please contact your BofA Securities Sales representative. This application is for institutional clients with a BofA Mercury™ Portal ID. If you have forgotten your login details, please send an e-mail to bofamarkets@bofa. com. There is no charge to download the application. Standard data plan rates will apply from your wireless provider.