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45 User reports:
App has problems
 User reports 45

⚠️ Most reported problems ⚠️
Something else
33.8%

Login
25.0%

Connection
14.7%

Account
13.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Zalo Problems 🔥

- Account was blocked for international frauds

- Constant contact from previous phone number owner

- Unable to delete account before deleting the app

📋 23 Reported Issues:

T
Trần Thắm 2025-03-13

zalo video

T
Trần Thắm 2025-03-13

tôi cần hỗ trợ tạo tài khoản zalo video nhé ad

M
Mary Rose 2024-10-02

Can't verified my account using National ID.

W
Watzer, Rudolf Johann 2023-12-09

Forgot, wich I used for Zalo have Zalo Long time. My little son Had my Phone. No Idea what he made. When I tried to start Zalo again came a warning that I can loos all my Data on Zalo. Could you please Store it back and make it possible that I can use Zalo again. My Name in Zalo was "Rudi" and on my picture was my little son, Holding a cooking pot over his head. Thank you very much! Rudi

⚠️ Troubleshoot | Report Issue ⚠️
C
Christel 2023-08-19

Im struggling to register because it keeps on telling me the verification code request has exceeded it's limet i must try angain in 24 hours but for the last 3 days it still doesn't want to send mz the verification number

T
Trixie Cofuentes 2023-05-17

Hi, i am using iphone 6 here in Philippines and i don't know what happened to my account because when i tried to message my boss it says that my account was blocked in texting and calling, i tried to message all of my contacts as well but it seems that still the same issue, how can i fix it?

W
Wu Chang Chang 2023-04-28

I got a message from zalo: you are blocked from texting with strangers And people that I send my friend request to can't see my request

R
Rowena San Miguel 2023-04-25

I got a message that i exceeded the number of request for verification code and have to try again after 24 hours eventhough it is my first try. i have to install and register the apps on my phone with 8 hours. what should i do? can you help me please

R
Rishi 2023-03-26

My iphone 14 pro max device mobile is + 971504507978. I created account Rishi and forgot password. I can enter my account. I sent sms to zalo 6 times but did not teceive any activation codes. Can you email me the account activation code and password reset codes. Thank you

⚠️ Troubleshoot | Report Issue ⚠️
L
LIAM HUNG 2023-02-15

I got a message from zalo: you are blocked from texting with strangers And people that I send my friend request to can't see my request

B
Bud~ 2023-02-06

It says my phone number was not used for any account but I am almost certain I used this number for my account. Please if anyone can contact me and help that would be nice, thank you.

T
Tryphena Duong 2022-10-31

I just open account yesterday, and when I send message my friend is said I got block text message to stranger. Why is that? My friends can’t see my messages or my friend request.

F
Frank Leba 2022-10-29

I can't receive an activation code from Zalo on iphone so please help and thanks for your concern

H
Henry Acolatse 2022-10-07

I got a message from zalo: you are blocked from texting with strangers And people that I send my friend request to can't see my request

⚠️ Troubleshoot | Report Issue ⚠️
P
Phiet Pham 2022-07-06

I want to block strangers. Thanks

P
Phiet Pham 2022-07-06

I don't want to contact with others, except the one we often talk. Let me know what I need to do to stop strangers. Thanks

P
Phiet Pham 2022-07-01

I got a message from zalo: you are blocked from texting with strangers

M
Matt 2022-06-28

Can not verify zalo account 0875426980 Thailand number

M
Matt 2022-06-27

Dear all, My account is lock. How can i open it again please? Phone number +66 / Thailand 0875426980

⚠️ Troubleshoot | Report Issue ⚠️
C
Caelim Harding 2022-06-01

Can't register, *sms amount exceeded *

M
Mike 2022-04-18

My account is blocked.

B
Bac 2022-03-26

I have problems with login to my account, when they send SMS messages I can't receive

T
Tim 2022-03-25

I am going to replace my phone and will copy zalo to my new phone. I cannot remember my password to login to zalo. What can I do?

Showing 1-23 of 23 reported issues:

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Common Zalo Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Zalo iPhone Issues and Solutions

  2. Zalo Android App Issues and Solutions


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