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We are ecHome, a company based in Hong Kong, and we have recently discovered that someone in Vietnam may be conducting business using our brand name without authorization. Specifically, this activity appears to be linked to the following phone number: 0961.404.022. This is an illegal case of brand misuse, and we believe that the involved party is using our brand name to conduct business through Zalo. We kindly request your assistance in investigating this matter and taking any necessary actions to prevent further unauthorized use of our brand. Please let us know if you require any further information to address this issue. Thank you for your attention to this matter. Best regards, Jeff ecHome +852 22350326

I already waited for 24 hours for my sms code but still have to wait another 24 hours

Hi team, I am having problems logging into my account. I cannot receive the OTP required for login because my registered number is already inactive. Can you kindly assist me on this matter? I need to access my account 3 hours from now. Thanks!

Cannot register an account with a united States phone number

My account was locked!

Hello, I've been using Zalo app since May, 2022 but since this morning my account has been disabled. I'm still able to make a voice call but cannot send any messages and photos and I cannot receive any messages and photos. Could you please help me on this issue? My mobile #: +82 10-8951-2377

Hello, This is kishore from India My Zalo Account +91 8890678181 is banned I don't know why the account is banned and I am not doing anything wrong which is against the terms and conditions. My business is unbalanced because of this. So can anyone help me to recover my account?

My self Gaurav, I'm from India . We are using ur Zalo aplication for last four years. But now facing some issues like account disabled. And It is failing when we upload the I'D . So can you please tell me how to fixed it My zalo number is +91 6378488065 and +91 9470683091 both account same issue . Can you please solve this problem as soon as possible Thank you so much

I had a iPhone 10xs max which the Zalo app worked on it . I was able to use it for texting and video calls from New Jersey in the United States. My iPhone 10 Xs max touchscreen was not working good , traded it in for a iPhone 14 pro max on 2-20-23 and the zalo app will not go pass the verification . Since there is a 3 part verification . I was sent a code and enter the code . But the iPhone 14 pro max will not allow to go to the next screen to go I try the code to verify 2 times and I am locked out. Till the next day

I lost my phone and I was using a different phone number, how could I get my old data back to the new phone, Old phone number 0936651754 New phone number 0901882074 Or in such a case how could I request closing the account for safety reasons

I lost my phone and I was using a different phone number, how could I get my old data back to the new phone, Old phone number 0936651754 New phone number 0901882074

I lost my phone and I was using a different phone number, how could I get my old data back to the new phone

I traded in my old phone for a new iPhone 14 pro. Now I can sign in my Zalo but the main page doesn’t have the chat and video call option. Can you please help me

my new register account is blocked, I cant add any friends! How to solve this problem? my account info: +86 18859122629

Dear all, My account is lock 0802533409 Thanland number

Hello I am an Iranian user of zalo software My account has been blocked ، I am uploading different photos of my passport, but it gives an error. Please help me what to do? My phone number is +989122520120

Hi. I've got a message that my account has been locked. Actually I'm in Korea. I've sent e-mail to hotro@redacted and feedback@redacted 4 times, but I cannot get reply yet. I called to 19005611558 also, but I couldn't make any single conversation with him. Let me know how to unlock my account with no problems, please.

Hello! Dear Sir., My account phone number is +82 01050127537. 2 months ago,I went to business trip to Ghana, Africa. During first 10 days my zalo worked fine on my phone. But when i tried to open PC version zalo, suddenly closed my account both on mobile and PC, and it's locked. I sent emails to your company and tried to find phone numbers where i can call from South Korea which was all in vain so far. Please help to unlock my account. Please email me your office number, or email me how to unlock my account. or please call my cell number +821050127537 Thank you so much.

i really need a Zalo account but i can not register in my country living... please help me to create my account

Hello there I have just created at an account but I suprised with message " your account is blocked" I try to call support but with no answer. Please help : +212678851501 ( Morocco)

I need to contact someone about a pair of shoes I purchased. Call 606 875 3211 bchaney@redacted Thank you

I got a new Iphone 13 and cant remember my password.... when zalo sends me a passcode i do not recieve it.

I have open new zalo account but i can't get the activation code

Need to reset password 079 5657824 This SIM card has a new owner i can’t receive otp

Hello, I could not recover password. Please help me. Thank you very much!

Hi please i need to know phone number on person on zalo

1) My Zalo app icon is different from other users, am I saw unable to look up nearby people from the function icon. 2) That is no privacy that other user knows when you online Zalo app. 3) The instructions are in Vietnamese words unable to understand. That is no language translate 4) That is no proper way to feedback or us for help.

If you paid me $5000, I wouldn't use Zalo. Asked to access my whole phone then locked my account for no reason.

I am Zalo user from Malaysia. When I send adding request to my friends, they don’t receive my request. And they send request to me, I don’t receive too.

I couldn' t recover my password, and also don't register new account with new nbr. Actually i don't get any sms from zalo.plz help me It's very important to login my zalo account

Hi, How can I get y account back or report to Zalo that someone has backed my account? The phone number was used when I visited vietnam before and got that phone number from their SIM card. Now I no longer have this phone. I don’t know how to report or get the account back. Thanks

My zalo account has problem using the search friend nearby function

I don't get activation code even i tried many times. I change phone number too but it doesn't work. Please solve that issue as soon as possible

Hello there, I changed my phone and when I tried to recover my password, because i forgot it, it said it sent me the new one, but I never received it. And now it's telling me to text message Zalo to a provider in Vietnam, but since I am from Switzerland I cannot do so. Can I do something? Best regards

My account is banned How can I get back to my account It not sending a code for me to get back to the account My cell phone number 1(204)297-6660 Please help and thx

How come at the like in timeline i don't see the photo of the person liked my picture and it said " no data found"?

Sir, I Was Phone User +855979414127 email Address jeflau@redacted. I Had Lost My Phione And Want To Login My Account. But Cause I Unable Selected My Vendor Last Call People, I Unable Login Back Please Help