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by Umbrellathorn

i tried to start an order for delivery & at first it just cleared my entire order because there were “no delivery times available” (mind you it had told me delivery was available!!) so i started from scratch, selected a new delivery time, put in all the items again, and when i went to hit “checkout” the button wouldn’t work. i kept pressing & pressing it over & over and nothing happened. i was so frustrated as I had friends over and i had already had them put in their order multiple times. there was NO indication of what was wrong. and the app won’t store your order so you can try and select a new delivery time or investigate why you can’t check out. ANY changes will clear the entire order.

in the end we decided to give up & order through uber eats, because multiple attempts of using this terrible app left us hungry, annoyed, and ultimately foodless . i love Shake Shack and I was so disappointed by this experience

this is also just a general gripe but any good delivery app should have a Group Order functionality. of course a group order function won’t help an app that doesn’t work in the first place.

by JLobster

First off, you have to log in to see the menu.

Then when placing an order (for 4 hungry people, so not simple), it errored out and completely lost the order each time, once AFTER it took my money. They immediately told me they’d refund via an email, but I had to start the order over. Both of those were delivery, so I gave up on that and ordered pick up. Finally it worked, but at no time did it accept the 2 for 1 coupon on their site, even though I had at least 2 Shack Burgers in my cart. So I’m paying full price.

So that should be the end of it, right? WRONG. When I get to the store, all of the drinks and half the fry orders are missing. The employee shows me the paper receipt which did not have those. I showed her the e-receipt that did, so she went and got the drinks. She didn’t get the fries because I didn’t go item by item down the very long receipt to check. I was too hungry and rushed. We only found out when we got home and unpacked. And now we are paying for fries we never received. The manager was kind enough to give me two coupons for free burgers (before I realized they forgot the fries), but why would I want to go back now?

by Joel In Brooklyn

Just installed this app and could not submit my order due to a vague error message. Tried literally 10 times, deleted and reinstalled, and my order went through. A few minutes later I got an app notification that my order was received but NOT ready AT THE SAME TIME I received a text that it was ready. Clicked the link in the text and it opened the app and showed the your-order-is-ready-for-pickup screen. My order is not ready and if I close that screen my order shows as pending, not ready. Deleting this POC as soon as my order arrives, if it ever does.

UPDATE: Reinstalled a year or so later. Entered my order, tried to submit, received a vague message about a problem with my order. Since it happened at the payment screen I tried a different credit card, no difference. My son finally figured out that they were out of root beer, so naturally it lets you put root beer in your bag and then gives you a message that doesn’t mention it when you try to pay. Such a crappy app.