Contact Flores Support

by Toby Wann

If you are a benefits manager and want to take care of your employees in a manner that is helpful to your employees, choose another company to manage the health savings accounts. I submitted receipts for items purchased this year during the specified grace period for the previous years coverage. They paid it out of current year funds and left the money I was trying to use up from last year in the account. Three times, receipts were submitted but they couldn’t process in the correct year. It’s like they want people to loose money. This app just magnifies the problems with this company. Doesn’t surprise me.

by Chicie Nuggie

Please fix your app. I want to submit a claim, but the app tells me that i need my settings to allow access to the camera or photos even though I already allow it to access them and/or have selected a photo to upload yet the app still will not upload a photo. It does not allow me to submit a claim online and keeps telling me to use the app. But your app doesn’t work. Let me access my money. It used to work in the past I’ve had this for years and all of a sudden it doesn’t work anymore? What the heck has happened?

by Kr Helms

This app is awful I sent some claims in in January worked ok but I was trying to put in claim in I missed from November 22 wouldn’t work. What was really bad I called and a man rep answered I explained what I needed to do and he was rude. Telling me it was my devices that wouldn’t work more less it was my problem My device worked just fine in January, 23 and still is not working , The IT department needs to do something to fix it, not just try to blame or say it was my device. So I give you no stars at all , the women reps were very helpful went the extra mile!!