Are you having issues? Select the issue you are having below and provide feedback to Duolingo.
- Repetitive
- Takes time to learn new words
- Heart system can be frustrating for beginners
I can't hear new stories. When I click to visualize one of them, the browser keeps loading it indefinitely.
800 day streak and promoted to super Duolingo - doesn’t work and I can’t get into Duolingo at all now
Ever since the recent super Duolingo upgrade, the app has been stalling, freezing, and “white-screening” on my iPhone. If used to be quick and now loading each lesson is very slow. So disappointing! The constant intrusion of gem graphics is juvenile, distracting and most unwelcome when I’m focussed on learning.
I've been on the same lesson level forever. I keep answering the same questions and getting the same questions right all the time. Why won't it advance me?? I've gone into other lessons and pass them successfully only to be taken right back the next day to where I don't want to go. Annoying!
It's so frustrating when I use double XP and while I'm doing my lessons it suddenly puts me on a white screen when an ad pops up with the ad timer standing still. It makes me have to close the app and it just ruins the fun of the moment! My internet connection is stable so is it my phone or what?!
I have not received many of my points that I deserve.
When I go onto level 2 on several excruciates it shows the green owl page saying just loading but doesn't move from the loading screen.
My screen is frozen on an add for Redecor . Won’t clear!!
Duolingo sent me to an app I don’t want to install. When I click done nothing happens. I cannot get back to Duolingo. Please help.
My Duolingo is stuck I can’t press exit or go to lesson buttons
My freeze up problems started with the latest update, version 6.169.0. I use an older iPad, but it is up to date with the iOS software.
Duolingo has frozen on welcome to super Duolingo page
I started using the app 3 days ago and up until today it was fine. When I was ready to go onto level 2 it shows the green owl page saying just loading but doesn't move from the loading screen. Tried going out and in lots of times but nothing changing
I can do only one lesson, then the app stays in the jogging owl screen, or freezes, or might go to next screen and freeze. I have to exit the app and restart it to load a new lesson. This just started happening on June 15, 2022. I have tried everything, including reloading the program probably about twenty times, no luck. Been on four or five different WiFi systems. App is on a gen 2 iPad.
Duolingo often leaves the lesson and the green page with the owl turns up on the phone. It’s very irritating as you perhaps almost finished your lesson and you will loose your points.
I reached a 600 day streak and was boosted to Super Duolingo at which point the screen froze and I can no longer open the app.
When I try to load a lesson, it just stays on Duo jogging loader icon and never gets to lesson.
Duolingo is frozen. What do I do?
I am stuck about half way through Pres Tense 2 on Unit 2 of Spanish. I emailed support MANY times but I am still unable to proceed
Some stories are freezing up in Italian.
The conversation mode in the stories is not working on my laptop some of the time. I am able to get through the story half way and then it won't go any further. I can go back and "reveal" and relisten to the part of the story that has already played, but cannot go any further after a certain point. I have tried reloading, but all that does is wipes away my progress for that story, but again, I can't finish the story.
The app is on my iPhone. I finished a story (conversation) and now the green bar is stuck saving the data (the dot dot dot version of a spinning wheel). I kinda don't want to lose my completion of the story by closing the app. What do I do?
Sometimes when I tap on my Duolingo app it doesn't open. Usually it will when I try later but it's happening now at 9:00 a.m. and it happened late last night as well.
Why does Duolingo not allow me to enter the Challenge test when I am eligibe to do so?
Suddenly Duolingo stopped working on my iPad. I can select a lesson, and it just freezes after a few seconds; Duo just stops and hitting the “X” does nothing. Exiting Duo and restarting doesn’t work, nor does restarting the iPad. However, Duolingo works on my iPhone.
I just signed up for my 2nd year learning Welsh on Duolingo and now I can't get Duolingo on my windows laptop. I had forgotten my password and got a new one which I made sure to update on my laptop on microsoft windows and Google but all I get is a white page. I can only access events on my laptop so I need to sort it out. Duolingo sent me instructions for clearing the cache on android, ipad and apple mac but I don't have an ipad or an apple mac and I can get still Duolingo on my android phone. I really need this problem sorted out and I don't need any more stress as I'm getting over a quadruple heart bypass operation and couldn't start a Mynidiad course I'd enrolled on because I'd been admitted to hospital unexpectedly before my operation. I signed for my 2nd year on 30th April and haven't been able to access Duolingo on my laptop since then. I also have a cataract so I need the larger screen on my laptop sometimes, especially if I'm tired.
Shopping does not appear on my app
Hi, I have had issues with Duolingo for about 2 weeks now, on my Huawei P20 running Android 10. It starts OK, then after 3 or 4 lessons, sometimes less, it becomes unresponsive (typing becomes impossible), or even crashes and exits the lesson by itself, sometimes even the Duolingo program. Clearing all open apps helps for a while, as well as rebooting, but it's a temporary fix. My wife who has a Samsung S21 has no such issue. Please help.
Keeps crashing when level up and review previous errors. Very annoying
My DuoLingo screen is frozen on a Level Up screen. How can I proceed.
Complete guide to troubleshoot Duolingo app on iOS and Android devices. Solve all Duolingo app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Duolingo, developers of Duolingo.
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Developer: Duolingo
Learn Spanish, French, German, Italian, Russian, Portuguese, Turkish, Dutch, Irish, Danish, Swedish, Ukrainian, Esperanto, Polish, Greek, Hungarian, Norwegian, Hebrew, Welsh, Arabic, Latin, Hawaiian, Scottish Gaelic, Vietnamese, Korean, Japanese, English, and even High Valyrian! “Far and away the best language-learning app. “This free app and website is among the most effective language-learning methods I’ve tried… lessons come in the form of brief challenges – speaking, translating, answering multiple-choice questions – that keep me coming back for more. “this app may hold the secret to the future of education. Designed by language experts and loved by hundreds of millions of learners worldwide, this app helps you prepare for real conversations in Spanish, French, Chinese, Italian, German, English, and more. Learn a new language with the world’s most-downloaded education app! this app is the fun, free app for learning 40+ languages through quick, bite-sized lessons. Whether you’re learning a language for travel, school, career, family and friends, or your brain health, you’ll love learning with this app. • this app is fun and effective. Work toward your language learning goals with playful rewards and achievements when you make practicing a daily habit! • Join 300+ million learners. Stay motivated with competitive Leaderboards as you learn alongside our global community. • Every language course is free. Game-like lessons and fun characters help you build solid speaking, reading, listening, and writing skills. • this app works. Designed by language experts, this app has a science-based teaching methodology proven to foster long-term language retention. • Track your progress. Learn a language fast with no ads, and get fun perks like Unlimited Hearts and Monthly Streak Repair. If you choose to purchase Super this app, payment will be charged to your Apple account, and your account will be charged for renewal within 24-hours prior to the end of the current period. Practice speaking, reading, listening, and writing to build your vocabulary and grammar skills. Auto-renewal may be turned off at any time by going to your settings in Duolingo Store after purchase. If you like this app, try Super this app for 14 days free! Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.