Contact FAX Support

by Dpgdpg

This App has really changed since it started. In the beginning, I could purchase pages as needed for faxing. Now, I have to purchase “at the very minimum,” one week of “unlimited faxes.” That wouldn't be bad, except the cost is more expensive this way. And I have no fax pages left over to use at a later time. ... The other issue. They now delete faxes older than 90 days! ... What? You should have warned your clientele prior to enacting this policy! ... I literally had just reviewed my “sent faxes” that were over 1 years old on this app about 2 weeks ago. Fast forward, I just signed in to the App again this evening, to discover that all of my faxes over “90 days old,” (which encompassed all but 2 of my faxes), have been deleted! ... What? ... And “Without Warning!” ... I’m sickened! Some of my faxes had critical information to which I still needed access, and need to be able to show “proof” of being sent if the question arises. ... I’m now in a lurch! ... Shame on you for doing that without giving your clientele/me the opportunity to store faxes elsewhere! ... I’m done using this App!

by Critter028

I don’t know what’s happening, but I’ve been charged for a yearly subscription twice in a one month period, I’ve had to pay for another weekly subscription, I keep losing my fax numbers, they change every single time, this is stealing my money and I’m not actually getting any kind of service. I’ve reported this to Apple, I’ve requested a refund, I’ve done everything for a quest to help. What is going on? I need to be able to get my fax’s in a reliable way and have a consistent number, and paying over $100 - at this point I’ve paid about 250 - for nothing. Horrible, unreliable and I can’t wait to find a service to replace this. Pretty much anything would be better. What a horrible “fax“ service that steals money.
Update: I finally got a response, and they told me to take my issue up with Apple. Apple is not the problem, the service is the problem. Use JotNot. It’s much better and they don’t rip you off, and you get to keep your number.

by NotAFaxFan

Pay by the page, buy credits as needed, what a concept! That was a decent plan. Now they’ve changed the payment process to one of the more ridiculous “improvements” I’ve ever seen. Buy a weeks worth of unlimited faxes for an overpriced amount! How stupid. I need a weeks worth of faxes like I need an enema. Who faxes anything but on the very rare occasion because some utterly ancient bank or organization is stuck in the 90’s. I use this only as a last ditch way to communicate or send information to worthless companies that still use AOL and can’t figure out email. Why the hell would I need a weeks worth of unlimited faxes? How stupid. Way to lose your last two users with stupid decisions changing around a perfectly usable app. There’s no one on earth who needs unlimited faxing for a week, year or lifetime. God forbid if I ever have to fax another page in my life.