ANC Explorer app not working? crashes or has problems?

ANC Explorer Status

Last Updated on 2024-06-15 by Arlington National Cemetery

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3 User reports:
App has problems

User reports 3

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Common ANC Explorer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ANC Explorer app on iOS and Android devices. Solve all ANC Explorer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ANC Explorer iPhone Issues and Solutions

ANC Explorer iOS app crashes, not working, errors
ANC Explorer iOS app network issues
ANC Explorer on iOS has black/white screen

ANC Explorer Android App Issues and Solutions

ANC Explorer has errors/crashing/not working
ANC Explorer server network connectivity issues
ANC Explorer has black screen

ANC Explorer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ANC Explorer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ANC Explorer app crashes or not working on Iphone (iOS):

Close and restart the ANC Explorer app on iPhone
Update ANC Explorer app to the Latest Version for iOS
Uninstall and reinstall ANC Explorer iPhone app
Update your iPhone to the latest iOS version

Fix ANC Explorer on iPhone unable to connect to server/internet connection issues::

To resolve ANC Explorer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ANC Explorer black/white screen (blank screen) on iPhone:

Follow the ANC Explorer iOS app troubleshooting guide Here →

ANC Explorer Android App Issues and Solutions

Fix ANC Explorer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ANC Explorer app issues:

Force Stop the ANC Explorer App
1. On android, goto "Settings" » click ANC Explorer app. » click "Force Stop".

Update ANC Explorer to the latest version on PlayStore

Clear ANC Explorer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ANC Explorer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ANC Explorer.

Fix ANC Explorer unable to contact server/ ANC Explorer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ANC Explorer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ANC Explorer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ANC Explorer on android.

Solve ANC Explorer black/white screens issue on Android:

Follow the ANC Explorer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Arlington National Cemetery, developers of ANC Explorer.

About this app

Users can locate gravesites and other points of interest throughout the cemetery, generate front-and-back pictures of a marker or monument, and receive step-by-step directions to these locations. ANCExplorer also provides emergency and event notifications and the ability to share on popular social media sites. Users can save favorite places in My Content to create their own custom walking tours.