Contact ErgData Support

by Kauffiluver

I have used the former iteration of ErgData for years during both my indoor rowing classes and personal rows. It was without frills (similar to an erg workout!) and provided me with a succinct log of my workouts. I eventually was able to connect to my Whoop for heart rate, which made the old app even more perfect. Cut to a few weeks ago when this new version rolled out. The Sunday morning class I was in collectively groaned over the more complicated setup. My ability to use my Whoop has been eliminated - it’s Apple Health or nothing. I frequently am logged out of the app when I try to start my workout, and today the app simply disconnected after the warmup and did not save a meter after, despite claiming it was still linked to the erg. I appreciate that ErgData wanted to modernize its look but why strip off all the previously useful components to do so? I hate it.

by Happylabbe

Have to sign in way too frequently even when using the app 5 days a week. And I just completed a workout after connecting to the pm5 to find out that it didn’t record my workout. This is the second time in 2 weeks that has happened. Extremely frustrating.

New review: taking away a star… very frustrating app. Now it’s not breaking out the intervals in the interval table when programming a workout for constant intervals. For example, my 20 minute workout only shows as a 20 minute workout without breaking it down in the interval table with the 1 minute intervals and one minute rest for each interval which I had programmed it for in the app. It’s showing up as being programmed correctly when looking at the pm5 but not showing correctly in the app. And I can’t tell you how many times it doesn’t record the workout in the app at all.

by 27nupe94

This latest app update does not work. Before the update the app would connect to my PM5 reliably and without issue. I have been using this rower connected to the app for nearly five years.... Then you update the app and the BT connection does not work. I have only been able to get it to connect TWICE in 50+ tries. I updated the firmware, the app, my phone all to the latest software releases. I have rebooted and reloaded everything and the app still does not connect. It just spins as if it is connecting or trying to connect. Yet the PM5 says it's "connected". Highly frustrating, please roll this release back until you get the bugs fixed.