Contact GoPro Quik Support

Honestly this tool set is cool for what it is, but there’s so many limitations. The unlimited cloud space I think is a lie, due to the extreme throttling that I have experienced, I have fiber at my house with upload speeds close to 10 gigs, and leaving my phone plugged in overnight not one video will upload to the cloud. I guess it’s unlimited, but good luck getting it to their servers. For some reason this app takes up so much space on your phone, I have three videos using the tool and it was logging close to 15 gigs, it was frustrating at first because I didn’t understand how I had so little space to take more videos. Finally my last complaint is that quick has a limitation of how long their video format can be, I think it’s to under two minutes and 30 seconds, I do understand that they want quick TickTock, Instagram like videos, but to pay money for an app that controls how long I want to make my videos shouldn’t be up to the manufacture of the tool, in my opinion. The tool is stupid easy to use, and I think the transitions do make a quality product, but all the reasons that I listed above has forced me to cancel my subscription. I am also frustrated that there is not an online portal to view your uploads, you can only view through your phone app, which makes me believe that the unlimited call cloud offering is more of a bait and switch than anything.

Using my Hero7 Black with my IPhone 8 has been troublesome. I have just recently started using the camera (3 months now) and I’ve been taking photos and videos and uploading them to my social media without any issues. I just took a video recently and it will not appear on my camera roll no matter what I do. Just spent One Hour and 30 Minutes on the phone with customer support troubleshooting countless different methods in order to be able to upload thise specific videos to my phone and it is not working. I took the video in 1080P 30FPS so there shouldn’t be a compatibility issue. I’ve tried saving the videos onto my computer, reformatting the SD card, and then re-uploading the videos back to the SD card to upload to the app to no avail. Even if it will begin to upload new media my old media is useless and I fear this is going to become a common occurrence with this camera and app. I know this app has had its problems but I can’t determine if it’s the app or my camera so I’m at a loss. It’s hard to be happy with a device when after 3 months you can't upload your media onto the only compatible app that works with the device. The customer support for GoPro is really great at least and they tried their best but you would think that the app developers would put some more effort into making the media transfer as seamless as possible. For a $300-$400 camera that should not be too much to ask.

Love the H7 hate this app, ok so the media pulled from the GoPro saves to its sand boxed library and you have to then export it again from there to your local files, older version did not act this way. Gets very disorganized because it does not tell you that you sent it over you just get one in the app and now one in the photos section. A little search shows it “does not double your data” but uses some kind of image shortcut hack, doubtful! You can export the same pic/vid many times and it just adds more complexity duplicating itself. No way to tell that it’s on your device so you have to look in two different locations for the same media, and you can make many copy’s that will just be scattered around in random creation order on the iPhone photos side, huge fail from a marketing idea which keeps you trapped using there branding style editing software which is terrible, if it was good enough to work well it wouldn’t be such a big deal and would welcome the sandboxed media, but I have to burn it through there firewall to unlock it and basically after I sort out my few projects on this iPhone I’m just going strait to the pc from here forward! Please don’t make this harder than it should be GoPro! Can’t even share albums inside your app, don’t try to limit us in your corner we know the grass is greener on the other side...