Contact The Times Literary Supplement Support

by Harrymacz

Worst digital subscription app I have had the sad occasion to pay for using. Can’t remember my subscription information and provides no means to sign in to one’s account. Open the account tab and you are informed you are not authorized to view YOUR account information. All past issues locked for access by digital subscribers only, though you are and for several years have been a suffering digital subscriber. Sometimes the app remembers who you are and lets you in. Other times it does not and since it doesn’t allow you to sign in (how elementary a convenience!) you must again send an email to find out how to get in—when you want to read an issue now, not three days hence. This has been going on for 3 years and no web site improvements in that time. Tossing the app and keeping the print edition.

by Cujo5000

For about a year haven’t been able to view TLS but was being charged.

About a year ago, I canceled subscription somehow, lost ability to view, but I kept getting charged. I messaged TLS who said they didn’t see me as a subscriber but iTunes was probably charging me. I asked TLS to allow me to view again since I couldn’t stop the subscription, but they couldn’t figure out the technical issue and told me to talk to iTunes. I just stumbled upon how to cancel the subscription on iTunes, canceled it, and immediately the app allowed me to view again for the 2 remaining days on last paid week.

So a terrible experience.

by Levo Dextro

I can no longer access my subscription. I get an "authorisation failed" message. This has been going on for 2 weeks.

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A year or two has passed since I wrote the above ... I decided to try the subscription again. It worked well for a few weeks. Then today, it crashes everytime I try to read an article.

Eventually the TLS will catch up with the technology of the 1990s and provide an adequate app for reading. But they will have spent YEARS damaging their reputation and readership by tolerating their (fantastic!) content to be distributed through such flawed, thoroughly crappy apps.

TLS was a giant of the print world. It is awful that such a wonderful newspaper couldn’t find a successful way to digitize after decades of trying. They were titans, and I have always loved the writing. But, they are complete digital idiots.