CSC ServiceWorks Service App Reviews

Reviews are for apps, but this is for CSCs machines in general. Just recently, they’ve added NFC (smartphone) payments to our machines. Okay, great, we don’t need coins. However, even following the directions leads to inconsistent results between using card, quarters, and smartphone. The machines will eat quarters without service and will make you tend the machines to dry your clothes. It’s been kind of an overall service nightmare.

CSC, I hate to say it, but if you’re participating in contracts which allow you to raise prices without much (if any) consent of the end users, at least make sure the service is improved. I’ll be expecting a 4$ refund from the service request I sent through CSCServiceWorksServiceApp .

I refuse to load money on an app. I refuse to use this service so you can extract data and make sure you have my money if the machines work or not. There is a quarter option but it’s not activated. Thank god I have a laundromat near by and will be using that. The others in my complex feel the same way. This will work people. Just don’t use it. Make it a huge drain on the people who decided to use this terrible service. The machines will be replaced with previously proven revenue generating appliances. This is the only solution people. Do not use this service

I loaded three machines and stayed putting the coins in from $2.75...put in a dollars worth of quarters and it stays to $2.50. One 1 machine deducted the coins.

Manager tells me to call the number listed. I call and they are closed. It’s crazy that there are. O directions or a FAQS area if coins don’t drop what could the issue be. How could only one machine work and the other two don’t. It’s just plain crazy!

It’s funny how I am trying to submit this review and no matter what name I put it says it’s taken!!

I’m living in a compound using this service for the laundry room machines, what can I say or where to start? Almost half of the machines are not working!!! When I contacted the leasing office several times they keep telling me to contact this terrible service as a third party, almost half of the washing machines are not working, each time I insert the laundry card the money will be taken, I have to take my laundry and figure out which washing machine is working!! Just terrible

I deposited $20 onto the card, inserted said card after unloading my laundry, selected settings and hit start. Nothing happened. My card has yet to reappear, and am waiting on apartment maintenance for assistance. CSCServiceWorksServiceApp may as well not exist as it is essentially useless. Just like all of the other reviews, your product is garbage, your company has no motivation to be better and should’ve never existed in the first place. Thank you for nothing.

My apartment uses these machines. 1-2 are broken out of the 4 every week I do laundry. I have lost over $30 from the machine breaking while I wash my clothes and then have to burn my hand trying to get my wet clothes out of the broken machine. I’ve never gotten my money back because CSCServiceWorksServiceApp never works to report it and the call center to try and get reimbursed never directs you to anyone and just leaves you waiting forever. This company is a scam and I dread doing laundry because of these horrible machines.

I have tried and tried to use this new app for our laundry room. The very first time I used it, the machine wouldn’t start. I called the company and they said they would issue me a refund, not only can I not use CSCServiceWorksServiceApp, I don’t even have a choice to even put coins in the machine which is what normal people do. I have laundry in the machine with bleach and soap powder and this stupid thing still isn’t working. This is going on a month. THEY HAVEN’TFIXED ANYTHING…THIS IS A INCONVENIENCE PUT IT BACK TO THEY WAY IT WAS!!!!

That’s brilliant to create an app for service requests - then conveniently not have a complete database of actual machines. Obviously the people in charge of this company don’t care a whit, they’ve had decades to fix their processes and machines, this is one of the worst profit-over-service companies I’ve had the displeasure to deal with. It’s not capitalism that’s the problem, it’s hiding behind unaccountable bureaucracies.

CSCServiceWorksServiceApp works very well with the washers in our residence hall. CSCServiceWorksServiceApp makes reporting issues fast and easy and I no longer have to have my laptop with me to submit issues.

Response time is also very quick from our responding vendors.

Use CSCServiceWorksServiceApp for air machine open scan choose the issue and done. No more calling service and waiting on hold during a busy day.

First the machine eats my precious quarters. Then in stops working and won’t spit the quarters out. Then it takes a week for the company to service the machine. And I never get reimbursed. I hate relying on these stupid machines. They are in my apt building and this happens to me at least once a month. Company doesn’t care about real people. And my kids are now wearing dirty clothes to school.

I used this because this is the only laundry at my apartment. This machine doesn’t refund my money when it’s error, when it doesn’t even start. And the price they show on the machine is always not the real price. They always charge you the highest laundry price when you only use it for small amounts.

Wish there was an app that showed the timer for the washers & dryers being used or if they are available so I don’t have to constantly walk over to check

CSCServiceWorksServiceApp makes I easy to report a broken machine. What the system needs is another email when the machine is fixed.

CSCServiceWorksServiceApp is ugly and old but it works fine lol. What do you want people it’s for reporting broken washing machines you’re gonna use it once and delete it anyway 😂

I tried to report a service problem using CSCServiceWorksServiceApp and it said to scan the barcode. When I did that it, they tried to charge me more money to use the broken washer. I’ve already lost 40 minutes and $1.75.

These is the worst system, weather using the asc app, card or a credit card its a huge headache doing laundry. Since my building change the machines doing laundry has become in the most impossible thing. Never finects, never read the card, i hace to re start my phone 20 times until it works. Absolutely horrible

There are 2 machines that has not been fixed for more than 2 years already ...i report every week but nothing has happened on it... if a part is missing why has ig been fixed yetthe place i leave is located in san jose ca...lion villas apartment. Your company is a disgrace to customer service what a joke

Absolutely horrible service with unbelievably confusing website and money card procedures involving like 7 different 10-digit codes for everything. In my apartment building pretty much everyone makes small talk about how much they hate this company everyday. CSCServiceWorksServiceApp reflects all that is terrible about CSC.

I live in Diablo oaks apartment near pleasant hill CA. They have the machine of csc which take credit card. Dont know why the coin ones were replaced. I have been struggling for 30 mins to start washer. They are extremely hard to use. Dont know if the machines were tested before selling, but these machines does a lousy job.

I have called them personally to fix a washing machine that always leaves water in it, leaving clothes soaking wet! They never FIX IT! So money wasted, and greatly frustrating!
How do they stay in business? A neighbor had to dry her blanket 3 times because it was soaken! Expensive and aggravating! All I hear is complaints from my neighbors!
They don’t even deserve a one star!