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This app drives me nuts. It should be able to do face or fingerprint recognition, as all the other financial institutions now allow, but it doesn’t. I see that the app advertises it supports Touch and Face ID, but so far, mine does not. It also rejects my password when I enter it the first time, even though I am careful and slow about entering. I enter the same password the second time, and I’m in. Very annoying. It would be nice if I could opt to see my password as I’m typing it. Most apps offer that option now. Then, one of the features I need the most, Pay People, is never functional. When I called customer service, they said it would be up by the end of the day. WEEKS later, it was still down. I gave up trying. It also puts decimals for the dollar amounts in funky places, then tells me I’m entering the dollar amount wrong, but gives me no way to correct it. I feel like First Citizens if very far behind the technological curve.

One star. The app is terrible. If I’d have known that First Citizens didn’t have a better mobile banking app than what’s offered I’d have never opened an account with this bank. It’s that bad. What’s actually in my account never matches what the app shows. And yes I balance my account regularly. And no the bank can’t explain why this is an issue. Was in the bank just last week over this exact issue. Only resolution I get offered is, “We can open an investigation.” Yet nothing ever comes from that option. If you go out to eat and leave a tip on your card, the tip will NEVER EVER show up as being charged on your card, just the cost of the meal. So there is always THAT discrepancy hanging out there also. Which just adds to the original issue of what’s actually in your account never matching what the bank says is in your account. Horrible app. Horrible bank. I’m already looking to move my money. Again.

I started my account during this covid19 due to reloading due to my states job market crash. I have had problems from day 1 here with the bank. I’ve deposited my checks online every week like always and they go through the next day most times. I deposit my check this week a day earlier Thursday at 3pm online deposit cause I was told by the bank it is directly done now they tell me it will not be available till maybe Monday?? They sent 22 messages saying the banks will be closed during the covid19 times but however never not 1 message saying the inside banks are open. What’s the point of your online banking if it doesn’t help the customers needs? No other bank makes you wait like this to receive your money from your account!