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by Scrambler2013

All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!

by Mj

The lack of customer service I received from this company is extremely sad. It has been 4 months since I require a refund on my trip that was cancel.
It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming.
Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund.
But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get this app do not purchase airline ticket from this company they do not care for their customers.

by Hdudnx Ksndn

Hi, I’m Nhan Le, one of eDreams customers. I will be straight forward and share my horrible experience with the company and also this app.

I booked the ticket with eDreams agency from SFO to Singapore with Singapore airline. Then I got online on Singapore airline to check the booking reference # but I couldn’t find any available flight. So, I instantly download this app and make the cancellation within less than 9 hour of booking. Then they informed me that the cancellation request had been process. But nothing changed until the next couples of days they sent an email saying that they can’t cancel the ticket even though the flight I booked with them wasn’t available. And no refund had been processed. I lost my money.

After a week or so. eDreams app still shows me that my flight is still available. So I called Singapore airline to check directly. They inform me that there is no such flight. Then, I called eDream customer service to asked about the ticket. After checking the flight, they told me that it’s not available and had absolutely no solution. Despite the fact that the flight got cancelled and they provided no update.