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by Donnaray

I knew it was a mistake to click on “update” without waiting a few days to read the reviews - which I was sure would be terrible - because they just keep on changing things and making it worse for NO REASON!! I can’t understand why they think ANY of the recent changes are improvements - they moved things around AGAIN so it’s unfamiliar! Nothing on the home page is relevant. Can’t even FIND MY OWN reviews now! Why is everything so HUGE? They’re wasting space & making me scroll way too much… This is the FIFTH time I’ve updated this review in 30 minutes - every time I try to do something I keep finding more horrendous changes. Are they honestly going to make me click on “read more” for EVERY single review? OMG!!! Now instead of just having 2 search lines so I can type in the name of what I want to see and the location directly below it, it I have to click on something else to get the location box to show up so I can type it - an UNNECESSARY EXTRA step! Then, there are multiple restaurants with the same name in this city, and you don’t show me the address anymore, they all just say the city, so I have NO IDEA which one is correct!! They have absolutely destroyed what used to be a helpful trip planning app & it’s just awful now. I’ve never used yelp but it’s time to consider it... Did the people who created this ridiculous redesign ever try to actually use the app before they released this crap to the general public?

by Galphas

Trip Advisor used to be awesome for exploring for things to do in an area we were visiting as a family. I found so many great attractions, outdoor sightseeing locations, tours, etc over our years of travel. Searching in the map view and browsing lists was easy and productive on an iPad, actually much better than their website. I was shocked to find that the interface has now been redesigned in a way that makes the app terrible for finding what I need. I’m literally at a loss as to how I’m going to search for things to do on our upcoming vacation because I’m having so much trouble finding the information I want. Note to developers, using blocks to display info is horrible UX design when trying to browse long lists. It seems that the app has been redesigned not with the user in mind, but for some other goal, maybe highlighting those things that will bring in more $$ for Trip Advisor.

Weirdly, the App Store ratings are also worthless for this app because almost none of the recent good ratings are about the app. Instead it is a bunch of ratings of businesses people presumably found via Trip Advisor. The ratings of the app itself appear to be substantially lower. Is Trip Advisor doing something to encourage this user behavior in order to obscure their poor ratings? Very sad if true.

by TiNyJALEPENO

I suggest looking elsewhere and honestly reddit is much more helpful. I posted a couple things, but they were simple questions about atms. People then told me I should research and soon I would be asking about shootings where I am staying? I don’t get how I can be so stupid for simply asking about the atms and which ones to use because people’s cards were being read and used in Indonesia. I then went on to read multiple reviews and I was really taken back by how many unnecessarily rude people are on there. Some people on there do ask naive questions, but the point of the app is to help people. Anytime I told someone they were being rude my comment was deleted by the staff. I’m not sure why because I never cursed I just told the people they were being unnecessarily rude and pretentious. But maybe pretentious was taken as not following their guidelines? Because technically I called them a name? Not sure. Anyways besides people being not very helpful I also found reviews to be lacking. There are so many spots I went to in Puerto Escondido that were amazing and not mentioned. So I would suggest speaking to locals wherever you go. Trip advisor may be helpful to some, but honestly I think reddit is much better. I thought Yelp was bad, but this app and it’s staff are in no way helpful.