Contact Withings Health Mate

Contact Withings Health Mate Support


Company Name:

About: Withings creates smart products and apps to take care of yourself and your loved ones in a new and
easy way.

Headquarters: Issy-les-moulineaux, Ile-de-France, France.



Withings Health Mate Customer Service 👿🤬😡😠💢😤

Withings Health Mate Contact Information

Listed below are our top recommendations on how to get in contact with Withings Health Mate. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Withings Health Mate. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Withings



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Withings Health Mate Website

Privacy Policy: https://withings.com/legal/privacy-policy

Developer: Withings


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Read 4 Customer Service Reviews 😭😔💔

4.6 out of 5
Troy Czukoski
2022-09-05

I received an absolute 'lemon' of a watch. Numerous issues ... inaccuracies, lack of connectivity, etc. I have requested a return and refund, but have not received instructions to do so!!! No phone number to contact, only email, why?

Don’t buy the blood pressure cuff

2022-04-28

by Ken Akerly

This was a good app and blood pressure monitor when it was originally released. The new owners have turned the blood pressure cuff into a brick. I’ve lost over a year of health data because of the “updates”. The most recent update resulted in the app no longer recognizing a device I’ve been using for over a year. The app also now requires the user to create an account and to share health data with them. This is frankly another ignorant move to try to collect used data to use for marketing. This is no longer a health app for that reason. Save yourself some money and privacy and buy the simple blood pressure monitor from your local pharmacy. One that just uses batteries instead of you’d private information.

Update: a customer service person responded to this review promptly. The response included an apology. However the response did NOT include a solution. If Nokia can’t offer a solution I want a refund. The device stopped working because of a forced update that Nokia sent out.

Update: I contacted Withings customer service by email and requested a full refund. Withings responded by saying they will only warranty for 30 days. Even if they make the device useless due to their failure they will not refund the purchase. They are very stubborn and just thank you for your patience. Once they get your money that’s all they want. Save yourself a lot of money and buy the stand alone blood pressure device you can get from your local pharmacy.

Frustrated

2022-05-05

by Nnsmith

I’ve had the app for years. I used it to monitor my steps years before Apple Heath and Apple Watch. I eventually purchased the scale, blood pressure monitor, & most recently, the sleep tracker app. Recently, I started receiving multiple weight measurements every day. I noticed that whenever I opened the app a new weight measurement would appear even if I hadn’t stepped on the scale that day. So I contacted support. I was asked to provide a considerable amount of information, which I happily did as I assumed it would lead to my problem being resolved more quickly. Unfortunately, that’s not what happened. Here is the response I received, “Our development team is aware of the loop effect which is causing this issue to take place (HM → other app → AH → HM).

I do apologize however, we do not have a planned fix, we recommend users only export from Apple Health.“

My reply was that their response was unacceptable as according to the description in the App Store at the time was that the app “plays well with others” (in all caps). I was assured that my concerns would be forwarded to the development team. This was On May 13th. Apparently my concerns aren’t worth much as I haven’t heard from anyone & it’s now the end of May.

Getting worse over time

2022-05-12

by A_GNU_DJ

This app has been on my phone for several years. The last few updates have seen a nosedive in quality.
First, the app now requires multiple authentications before opening if you have passcode access on. Inconvenient, but not a dealbreaker. Then, the app started adding phantom steps when the phone was charging. It’d add steps at a constant rate during times when the phone, and any step counters, were stationary, at a fixed rate (usually 270 steps/hour). When attempting to shut off step counting in the app, I found it was no longer possible - and when I contacted support about it, I had to send them screenshots from my app to prove to them the option was missing. Support was unable to help, so eventually I just removed the app’s permission to write steps to Apple health at the OS level. I updated today hoping they’d been addressing these issues but now it’s no longer even *importing* step data from the Apple health app (it cuts off right at the time I updated!)
I hope the developer can successfully address these issues. I really like their health hardware, and the software, until about six months ago, has been rock solid. But if it continues in this fashion I’m not going to have any use at all for it.


Have a Problem with Withings Health Mate? Report Issue




Why should I report an Issue with Withings Health Mate?

  1. Pulling issues faced by users like you is a good way to draw attention of Withings Health Mate to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Withings Health Mate customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Withings Health Mate.


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