RentCafe Resident Reviews

RentCafe Resident Reviews

Published by on 2024-09-22

🏷️ About: The RentCafe Resident app is a mobile application that serves as a partner for residents in managing their community-related tasks. It allows residents to pay rent, request maintenance, reserve amenities, and interact with their community through the Bulletin Bo... Show more


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
41.9%

👿🤬😠 Negative experience
34.9%

🙄💅🫥 Neutral
23.2%

~ from Justuseapp.com NLP analysis of 641,447 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Quick response to maintenance needs

- Easy to use app

- Reliable transition of information

- Security passing through late at night

- Great customer service

- Quick and respectful attending to all needs



Read 38 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Poor communication

2022-05-21

We called last Friday the 17th for a work order about our toilet! We were told that because we have a second bathroom it is not considered a priority right now! I kind of understand that if they are busy but in the same time we are paying for a two bedroom two bathroom with my husband! I saw this m... Show more

Now with new colors! But no good feedback mechanism...

2022-06-22

Besides a mandatory change from an all white theme to an all black them, the latest update does seem to have added quick links to a number of helpful features. Still hoping for an iPad version of RentCafeResident so I can use a real keyboard when making reports. If development ever moves forward o... Show more

Rental Exit Disappointing

2022-07-23

Received letter of renewal or not on Wednesday May 27,2020 and had up until Sunday May 31, 2020 (office closed) to notify if I will be renewing my lease that will expired July 31,2020. I took notification letter on June 3rd 2020 to notify and I was charged $198 to be deducted from my deposit. I f... Show more

Broken A/C

2022-08-24

Maintenance Team is horrible. During the hottest days we’ve had this summer, above 93 degrees my A/C unit has been broken. First time I called maintenance manager was very unprofessional, rude, and didn’t provide any assistance. Waited overnight which my apartment literally felt like hell- I was m... Show more

MassMills Residents App

2022-09-25

I use to be able to put work orders in. I just went to the Apple Store to see if I need a new or update my Rent Cafe App. I can no longer put a work in! The A/C in my daughters room, and the central AC that is in the living room and my bedroom does not work, the master bedroom toilet is not working... Show more

Ridiculous

2022-10-26

So Bellevue apartments now has new ownership which no one was notified about last January when they took over with no usual way for renters to pay their rent so ppl were left scrambling to adapt to pay their rent then they charged late fees for that since I was now late paying rent knowing that I h... Show more

No Security Features When Connecting Bank

2022-11-27

So my apartments were bought by a new management company who decided to not accept any form of payment except through RentCafeResident. The old app had security features where it verified that your bank account was added successfully by charging you a penny and refunding it back. RentCafeResident... Show more

Nobody wants to use this app

2022-12-28

One of the big problems with RentCafeResident is that it is enforced by landlords rather than requested by renters.

There’s a service fee every time I pay my rent. This fee is in addition to saving the landlord money that they would spend processing stuff manually. So basically I am paying... Show more

Performance is stunningly terrible.

2023-01-29

You’ve got to be joking with the speed performance of RentCafeResident. I ran a stopwatch to test exactly how long RentCafeResident takes to load. After putting in my credentials and hitting the sign in button, it takes OVER A MINUTE just to load the contents of home page, both on my wifi and on ... Show more

Not able to schedule automatic payments

2023-03-02

I want to like RentCafeResident, but I’m giving it a ”below average“ rating because there’s no way to schedule automatic payments, and I see no way to get in contact with tech support. The interface is nice and simple, and the features are nice, except for these two issues I mentioned. Unfortunate... Show more

Could certainly improve

2023-03-31

The resident app is certainly useful for maintenance request however it is extremely under utilized. For example, there should be a direct messaging feature or at least a notification feature that lets the resident know that a maintenance provider has started the requested maintenance and likewise ... Show more

Maintenance team.

2023-05-02

Well, Here I am back writing another review, this time for te maintenace guys. I have to say big thanks to the head of the maintenance; last week found that my water heater was not working in the hard way, ready to take a shower before bed... the water was cold😬, so next day I called the office an... Show more

Very convenient

2023-06-02

Funny how these low star people are reviewing the apartments they live in and not the functionality of RentCafeResident that is used by many different properties. 🍎 & 🍊people! Those complaints should go to the property management as well as the praise for maintenance and their employees. Not... Show more

App review.

2023-07-04

Honestly, whatever I need to have done for maintenance, gets addressed pretty quickly. They have called before even when they needed clarification on something for any work order I’ve put. The transition of information from posting your own bulletins for whatever personal use, to addressing any com... Show more

My 3 Month Review

2023-08-04

Rental agents Celeste, Sterling, and the other lady...oops can’t think of her name at the moment are all warm and accommodating professionals always courteous and genuine✅
Despite the dense population of residents, vehicles and construction it is a tranquil quiet community✅
Maintenance reques... Show more

Ms Thema’s Customer Service

2023-09-05

As a resident of the Residences of Springfield Station I want to express my heartfelt gratitude to Ms Gisele Thema, Asst. Comm. Mgr. I had the pleasure of interacting with Ms Thema on my recent lease renewal. My interactions with other apartment mgmt staff at other apartments were cold, unapproach... Show more

Help from staff. ( Kait)

2023-10-07

I have been having issues with setting up my residential portal and auto pay for two months since they upgraded their system. All of the staff have been helpful but have been unsuccessful with figuring this issue out and has caused me much frustration and financial problems due to to this problem.... Show more

I love it here!!

2023-11-07

I absolutely love everyone in the office. Super helpful and considerate, especially with everything going on with covid. They were flexible with getting me into an apartment. The property is always clean and Oscar in maintenance is always on top of things. I had a couple of things in my apartment t... Show more

Please Read

2023-12-09

I think some people are confused about what RentCafeResident is for. RentCafeResident is a service that your management company subscribes to. This is not exclusive to your neighborhood or apartment complex. This is a nationwide service open to any landlords or property management services. The p... Show more

Peak View at T-Bone Ranch

2024-01-09

My family and I are going on 7 months living here and we could not be more satisfied with the customer service, maintenance of the property, and management. We have lived in peace and tranquility know that security is passing through late at night to assure that everyone and everything on property ... Show more

Didn’t show fees and charge the card

2025-01-26

I usually pay rent via check. A few months back property management enrolled in RentCafeResident and asked us to check out different payment options. While exploring different options, I clicked on Apple payment icon and then instead of showing me a summary of charges and asking for confirmation, ... Show more

App has caused a friend to have mental stress

2025-01-26

I am reviewing RentCafeResident on behalf of a friend, who lives in an apartment complex whose management company has forced my friend to use RentCafeResident to pay their rent. In April 2019, RentCafeResident DIDN’T notify her that a payment had already been deducted from her checking account, ... Show more

Corp. BS

2025-01-26

My feeling is that there is no way in hell that these Silicon Valley jack holes talked Weidner Apt Homes into a $4.95 charge per resident per complex, that is without getting an add-on fee (kickback)to them. I am a man of my word and when I signed a year lease, I agreed to a price. Now, the only wa... Show more

Would Not Recommend - Stay Away

2025-01-26

I don’t know if RentCafeResident is terrible or the management company or both. The most used feature (rent payment) doesn’t work correctly, if you’d like to use auto pay you have to make the date beyond the first of the month even though that’s when the rent is due or it wont pull any money from ... Show more

Resident center deletes maintenance request

2025-01-26

Not only has multiple times has the Resident Care Center deleted my maintenance request & marked my work orders as completed (when know one ever showed up, or called me “as instructed on ALL work orders I place. Along with my phone number to currently call.) there for I find that along with is... Show more

Park Place One Of A Kind!

2025-01-26

I’ve been here for 20 years now and I’ve seen owners come and go! The Place has changed the look a few times and now they’re remodeling apartments left and right. The reason for my long stay is the ladies in the office are great! Elaine makes the place shine working at her desk helping everyone wit... Show more

Clean and reasonable

2025-01-26

I am a first time renter, I love the location and the office staff, I have had no problems with maintenance they have always fixed any problem ive had and have always been very friendly. I moved here in March and have had no problems with bugs of any kind. my only issue is that i can here my neig... Show more

Fantastic for payments, maintenance, being remote

2025-01-26

I'm a frequent business traveler and rarely home went rent day arrives so RentCafeResident is great for paying the rent. You can also enter maintenance requests and see details on your costs like rent breakdown, water, trash, pet fees, etc. It's a great app and reliable. They have done a good j... Show more

Broadstone New Territory rocks!!!

2025-01-26

It’s the first time since I’ve moved to Texas, that I am enjoying such a peaceful & beautiful community’s environment,I love nature & this community has plenty of trees, & well manicured landscapes & yards around, it is a family oriented place, & the staff is so professional, I ... Show more

This app does what it’s meant to do, and does it well

2025-01-26

I don’t understand how anyone could rate RentCafeResident less than a 5 star rating unless they are taking out their personal grievances they have with their individual apartment/condo management on the rating for RentCafeResident the leasing company uses.

Anyway, RentCafeResident works ... Show more

Rent Payment

2025-01-26

I do like this feature. I makes a busy person such as myself easy to pay rent. For instance, if a payment is made and does not go through. There is no alert telling you or the office that a mistake was made. I Paid my rent and five days later it’s still in my account. That is not usual, I called th... Show more

J MULLANY
2023-02-04

Where are you located?

Larry Toler
2022-08-03

I'm a resident of Sienna Bay Resort in St Petersburg, Fl. On Augvthe 2nd I had rent due of 2070.00 and you took 2500 plus your f... Show more

Charles Woodley
2021-10-19

My landlord is forcing me to use this app. Most of the residents who use it say it's a scam or needs to be improved. Whenever, s... Show more

Xaber Rebax
2021-08-17

Fraud, illegal activity, false advertising, falsified documents, bait and switch. Moving from California to Texas Signed lease a... Show more

TracEy Davis
2021-07-31

App won't allow me to pay August's rent.

Thomas Moore
2021-07-03

Rentcafe stop taking rent payments over the phone Could not pay my rent for this month of July. Website (would not)take my ... Show more

Rosetta
2021-03-01

Can you please contact me as soon as possible i went on line and seen a house for Rent on 3606 N. Meridian AVE I called the numb... Show more



Is RentCafe Resident Safe? 🤗🙏


Yes. RentCafe Resident is very safe to use. This is based on our NLP (Natural language processing) analysis of over 641,447 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for RentCafe Resident Is 54.6/100.


Is RentCafe Resident Legit? 💯


Yes. RentCafe Resident is a totally legit app. This conclusion was arrived at by running over 641,447 RentCafe Resident User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for RentCafe Resident Is 84.8/100..


Is RentCafe Resident not working? 🚨


RentCafe Resident works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with RentCafe Resident? Post a Review




Features

- One-time payment submission in three easy steps with various payment methods

- Monthly automatic payment setup to avoid late fees

- Cost-sharing with roommates using monthly automatic payments

- Maintenance request submission with photos and voice memos, and progress tracking

- Reservation of community amenities such as the clubhouse, meeting rooms, and pool area

- Package delivery and pickup tracking

- Lease renewal signing and completion directly in the app

- Interacting with the community through the Bulletin Board.

Note: The availability of features may vary based on each community that uses the RentCafe platform as their Resident Portal.

  Customer Service/Support