Connect Resident Reviews

Connect Resident Reviews

Published by on 2020-05-16

🏷️ About: With FirstService Residential Connect Mobile for residents, instant access to your community is always at your fingertips. Easy navigation and 24/7 availability means you can quickly take care of community business at your convenience.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
68.1%

🙄💅🫥 Neutral
22.5%

😎👌🔥 Positive experience
9.4%

~ from Justuseapp.com NLP analysis of 63 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Allows users to pay invoices through the app

- Provides access to HOA documents

- Has a "Remember my Id" option



Read 18 Customer Service Reviews 👿🤬😡😠💢😤

2.1 out of 5

Useless

2022-05-21

Can’t even register your account on ConnectResident itself.

Annoying by design?

2022-06-22

Why even have a keep me logged in button if it doesn’t do anything? It’s almost like it’s engineered to be frustrating to use.

Wasting time

2022-07-23

Was told to use it for my building . Impossible to sign up.

Can’t login

2022-08-24

It’s like the rest of this company, I want to vote this company out of our community

Can't access

2022-09-25

My HOA manager is saying this is just for new websites, but the description suggests something long-term. Should all First Residential HOAs have access to the service?

Can’t connect

2022-10-26

App gets stuck at the very first page and can’t load even the sign in page.

FirstService Connect- useless

2022-11-27

Don’t waste your time on ConnectResident if you are a board member trying use Board View!

Very limited

2022-12-28

Many options, but simple email to Management could not be sent. Error message, so what is the use? Frustrating.

Completely useless

2023-01-29

It is difficult to log in, requesting to reset the password does not yield a reset email. The company behind it is equally inefficient. Not surprised ConnectResident is not working.

Can’t login

2023-03-02

I enter my username and password. Says they don’t match. I go on a computer and get logged in right away!

Useless

2023-03-31

ConnectResident is useless. Can’t even submit a service request. All you can do is pay your invoice. The HOA itself is useless. The inly thing they’re good at is collecting payments.

Rarely Works

2023-05-02

Login issues currently. The ability to contact or submit service requests never worked.

Trash app

2023-06-02

Hardly ever works. Now it says “service not available”. Need to reset password almost every time. Trash app. Developer needs to change line of work.

Garbage app. Do not recommend

2023-07-04

Don’t waste your time. App does not recognize user and password. Save yourself from undue stress and use the website instead.

First Service Residential should be ashamed for pretending to have a functioning app.

Can’t find my property

2023-08-04

I’ve tried to sign up several times but when I search for my property, either by account # or address, my property is not found. Impossible to actually see my own information or HOA documents.

Click Pay won’t allow me to actually Click Pay!!

2023-09-05

Worst mobile app!
I think it’s a way for them to make money on late fees!
Had to sign in about 10 times and reset password 10 times all for the pay app not to “click” and pay!!

Can’t Login

2023-10-07

Try to login-“username and password don’t match “. Requested forgot password. States password being sent to my email address. Never received. Also yesterday when login to community website- my password was changed to some bogus password no one associated with me would ever use? Firstservice apparently doesn’t want anyone to have reasonable access to the residential community!

Login tiresome

2023-11-07

I like ConnectResident , but the current login keyboard does not lend itself to entering an email address, which is used as the login id. Could you change the keyboard type to improve this entry? If possible,could you also consider adding other options like "Remember my Id" and "Touch ID"?



Is Connect Resident Safe? 🤗🙏


No. Connect Resident does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 63 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Connect Resident Is 12.2/100.


Is Connect Resident Legit? 💯


No. Connect Resident does not seem legit based on our analysis. This conclusion was arrived at by running over 63 Connect Resident User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Connect Resident Is 41.2/100..


Is Connect Resident not working? 🚨


Connect Resident works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Connect Resident? Post a Review




Features

With FirstService Residential Connect Mobile for residents, instant access to your community is always at your fingertips.

Easy navigation and 24/7 availability means you can quickly take care of community business at your convenience.

Continued use of GPS running in the background can dramatically decrease battery life.

  Customer Service/Support
Developer:
FirstService Residential