Contact TD Ameritrade Support

by Kbuck60

Tried to buy Xpev on Wednesday and was told that I couldn’t put in an order after hours; by the Rep & his leader. And after selling my Tqqq’s at the close in order to do so at $157... They then continue upwards to almost $159!! I then after hours tried to order the Xpev again with no luck; it again told me to call for details and I did; only to be told that TDAMERITRADE doesn’t take pre-bids?? So, I asked him to have someone call me with information on when I could bid? No one let me know anything & once again I miss out on getting into the Tqqq’s at an even better price that morning!!!??? Very poor service and awkward phone trading screen. Since TDAMERITRADE took over Scottrade’s great & easy trading platforms; I’ve had nothing but problems with incorrect information numerous times and trades that don’t or won’t execute; because they don’t allow you to put in a standard good til canceled extended hours order!!?? Instead you have to try to remember that at 4 am in the morning!!! Otherwise you’re order just sits there until 9:30 am & in the mean time you’ve missed out on several premarket trades!!!? Needless to say I’m not pleased with them & I’ve lost out on a lot of great trades because of them!! Think twice before switching to TDAmeritrade!!!??

by Rmlowrie

For the most part, I find the mobile platform easy to use, and especially like how the dashboard allows me a view of what’s happening in my positions and account in general. It’s a bit tricky finding how to get to the Options that I want to buy to open, sell to close, sell to open and buy to close. I can’t give it four (4) or five (5) stars because I’m annoyed that once my login credentials are accepted and I’m in, I feel that should be enough so I can work in my account. But No! Every single trade, whether it’s to buy or sell that fast moving stock, or option, I am REQUIRED to re-Enter my F’ing password! Now, if I was an idiot and used a simple “easy to guess” password then I might justify this inconvenience, but I have an extremely difficult password and, by the time I’ve entered my password to buy, for example, the ideal entry price has gone! Needless to say it has cost me a lot of money not gained because of this! Developers, get your butts in gear and rectify this!
Update:
The developers still have not made it any easier to allow me to make a more timely buy or sell on this app. And because I refuse to compromise my account be creating Mickey Mouse passwords that can be easily cracked, I’m reducing my stars for this app to 2.

by Rick G Sr

I have enjoyed using their tool. However, there are a couple of serious deficiency issues with TDA’s tax reporting and beginning basis issues:
1. They never seem to get the 1099 tax reporting done right and done right first time. It has become their norm to just send out a Correction every year. Very frustrating. Case in point: 2020’s 1099 was issued mid-February, and the Corrected 1099 came out a week later. 2019 the same thing except the Corrected 1099 came out much later and I had to file an amended return. Terrible reporting service.
2. Their system does not manage inbound asset transfers from outside systems. It also does not manage asset transfers between TDAmeritrade accounts. I have several equity management accounts with TDA. They refuse to post the correct original purchase prices of assets. Instead, they post $0. So, when I sold some of my equities, they reported $0 basis value to the IRS, and now I am in the middle of a tax year 2018 IRS audit... thanks to TD Ameritrades terrible tax reporting system.

I would not recommend their product to active traders and traders who want to transfer assets to their system. And, I definitely would not recommend opening up multiple accounts and transfer any assets between the accounts... unless you enjoy IRS audits.