ZENworks app not working? crashes or has problems?

ZENworks Status

Last Updated on 2015-09-17 by Micro Focus Software Inc.

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Common ZENworks Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ZENworks app on iOS and Android devices. Solve all ZENworks app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ZENworks iPhone Issues and Solutions

ZENworks iOS app crashes, not working, errors
ZENworks iOS app network issues
ZENworks on iOS has black/white screen

ZENworks Android App Issues and Solutions

ZENworks has errors/crashing/not working
ZENworks server network connectivity issues
ZENworks has black screen

ZENworks iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ZENworks app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ZENworks app crashes or not working on Iphone (iOS):

Close and restart the ZENworks app on iPhone
Update ZENworks app to the Latest Version for iOS
Uninstall and reinstall ZENworks iPhone app
Update your iPhone to the latest iOS version

Fix ZENworks on iPhone unable to connect to server/internet connection issues::

To resolve ZENworks network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ZENworks black/white screen (blank screen) on iPhone:

Follow the ZENworks iOS app troubleshooting guide Here →

ZENworks Android App Issues and Solutions

Fix ZENworks not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ZENworks app issues:

Force Stop the ZENworks App
1. On android, goto "Settings" » click ZENworks app. » click "Force Stop".

Update ZENworks to the latest version on PlayStore

Clear ZENworks App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ZENworks app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ZENworks.

Fix ZENworks unable to contact server/ ZENworks internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ZENworks » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ZENworks » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ZENworks on android.

Solve ZENworks black/white screens issue on Android:

Follow the ZENworks android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Micro Focus Software Inc., developers of ZENworks.

About this app

The Novell® this app® Mobile Management user application ensures you have the iOS applications, files and security settings you need, all the time. This application requires a this app Mobile Management server (check with your IT department for more information). 1. Enroll the device by specifying your username, password, ActiveSync domain and this app server address (contact your IT department if you don’t have this information). 3. Download and install the this app Mobile Management user application. 2. Security policies defined by your IT administrator will be implemented. 4. 5. Get the most from your iOS device in the corporate world! You can access administrator-defined applications and files from the Files and Apps page of the applications.