Paychex Flex app not working? crashes or has problems?

Paychex Flex Status


I have a problem with Paychex Flex

Are you having issues? Select the issue you are having below and provide feedback to Paychex Flex.



⚠️ Most reported problems ⚠️
Something else
64.3%

Login
14.3%

Connection
10.7%

Not working
10.7%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 18 Reported Issues:

W
Whitney Tinsley 2023-10-12

I am unable to request time off or view my acquired time off

J
Justin Jones 2023-07-10

Not compatible with device

L
Lana 2023-06-21

The scroll up and down feature will not work when I open a window to make a change. For example, when I go to Employment / Summary / Edit / Organization and the window pops up to make the update - I cannot scroll up or down to make the change to the correct organizational unit. I have cleared my settings and restarted my computer, and I still cannot scroll.

K
Kayla Thacker 2023-05-11

The website is unreachable. I can log into any other site on the internet, but not Paychex Flex. The site will not load at all. I need that to be able to clock into work in the morning. This needs to be fixed!

C
Christine 2023-01-19

Time and attendance, my phone says no mobile access

U
United Problem 2022-12-30

Paychex Flex to does not login on android phone, however login on desktop. I have uninstalled and reinstalled the app to no ends. I have also tried resetting user/password on android webpage not available. You guys need to fix the APP. You broke it, you fix it

S
Sandra Jameson 2022-12-14

Paychex Flex online log in page stuck and not moving to next page to access portal.

R
Robert Vazquez 2022-12-12

I'm an Accounting Partner. I keep getting the following message on all my clients accounts as well as my personal account. "Something went wrong when accessing your data. This issue has been logged. Please navigate back to Flex"

T
Tina Chavez 2022-12-09

Hi I’ve tried several times to open the app on my iphone. I’ve removed the app and downloaded it again, my setting are up to date. I keep getting “We’re sorry, but there’s trouble connecting Please try again in a few minutes. (4001) Please advise. Thank you

T
Tina Chavez 2022-12-09

Hi I’ve tried several times to open the app on my iphone. I’ve removed the app and downloaded it again, my setting are up to date. I keep getting “We’re sorry, but there’s trouble connecting Please try again in a few minutes. (4001) Please advise. Thank you

T
Tracey Daniels 2022-12-08

The app will not work today. I had been using fingerprint log in but now the app does not recognize my device. I had to change my password using the "forgot password" function as it would not work even when I had the correct username and password as well as the key codes from texts to prove I am me. After all that the app still won't work & thinks my new password is wrong despite my being able to log in with it from the website just fine. And I know it's the right website.

K
Kevin Frost 2022-11-22

Hello, on the app my clock in clock out and meal time buttons are unresponsive. Everything else works and my phone isn't unresponsive to anything else but those buttons.

J
Jeremy 2022-11-18

In Paychex app, it states "New version available...You are currently using an outdated version of our app" with a button below that says "Update Now". Pushing the button takes me to the Play Store where it only has the options "Uninstall or Open", no update option. Cleared my cache and tried again with same results.

S
Stephanie Flynn Sokolov 2022-10-12

I have tried many times to clear the "remember" function for my log in name from the sign in screen. IT has determined that they can not find anything with Google Chrome that would be doing this since I cleared all my histories, log ins, etc. Can you help me from your end. The times that I thought I was entering my password are being saved and displayed on the "remembered" names on the sign in screen. Please help me secure my account.

T
Tina Baker 2022-09-12

Department Summary Report missing from review screen in Paychex Flex.

P
Patrick M Shillito 2022-08-26

For 4 days I haven't been able to log in to the app through my phone. every time I enter a username/password or a touch ID, it just says "We're sorry, there's trouble connecting. Please try again in a few minutes. [9999] No issues with a computer login, deleted and redownloaded app, cleared phone cache, nothing seems to be working

B
Brad Wackerle 2022-08-21

Unable to log in and view my paystub information. Message noted error in username or password; figured I could reset my password by checking that I don't remember my password but message noted I just contact employer. So I have to go through my employer any time there's a problem?

J
Julie Carroll 2022-07-12

I was using the Paychex Flex online on my work computer and using the online clock to punch in and out. I went on vacation for one week and returned yesterday Monday July 12, 2022, and my online clock is now missing and I have to use the punch clock in the office. Can you tell me how I can get the clock back?

Showing 1-18 of 18 reported issues:

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Developer: Paychex, Inc




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