Paychex Flex Status
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8 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
my account is disabled after putting in user name and password that i have always used
Updated the app, put in credentials and it loads; Never logs in. Site leads to app. Help leads to app
I input my user name and password, and the system sends me a 5-digit code, which I input, but it takes me back to the login screen
📋 18 Reported Issues:
I am unable to request time off or view my acquired time off
Not compatible with device
The scroll up and down feature will not work when I open a window to make a change. For example, when I go to Employment / Summary / Edit / Organization and the window pops up to make the update - I cannot scroll up or down to make the change to the correct organizational unit. I have cleared my settings and restarted my computer, and I still cannot scroll.
The website is unreachable. I can log into any other site on the internet, but not Paychex Flex. The site will not load at all. I need that to be able to clock into work in the morning. This needs to be fixed!
Time and attendance, my phone says no mobile access
Paychex Flex to does not login on android phone, however login on desktop. I have uninstalled and reinstalled the app to no ends. I have also tried resetting user/password on android webpage not available. You guys need to fix the APP. You broke it, you fix it
Paychex Flex online log in page stuck and not moving to next page to access portal.
I'm an Accounting Partner. I keep getting the following message on all my clients accounts as well as my personal account. "Something went wrong when accessing your data. This issue has been logged. Please navigate back to Flex"
Hi I’ve tried several times to open the app on my iphone. I’ve removed the app and downloaded it again, my setting are up to date. I keep getting “We’re sorry, but there’s trouble connecting Please try again in a few minutes. (4001) Please advise. Thank you
Hi I’ve tried several times to open the app on my iphone. I’ve removed the app and downloaded it again, my setting are up to date. I keep getting “We’re sorry, but there’s trouble connecting Please try again in a few minutes. (4001) Please advise. Thank you
The app will not work today. I had been using fingerprint log in but now the app does not recognize my device. I had to change my password using the "forgot password" function as it would not work even when I had the correct username and password as well as the key codes from texts to prove I am me. After all that the app still won't work & thinks my new password is wrong despite my being able to log in with it from the website just fine. And I know it's the right website.
Hello, on the app my clock in clock out and meal time buttons are unresponsive. Everything else works and my phone isn't unresponsive to anything else but those buttons.
In Paychex app, it states "New version available...You are currently using an outdated version of our app" with a button below that says "Update Now". Pushing the button takes me to the Play Store where it only has the options "Uninstall or Open", no update option. Cleared my cache and tried again with same results.
I have tried many times to clear the "remember" function for my log in name from the sign in screen. IT has determined that they can not find anything with Google Chrome that would be doing this since I cleared all my histories, log ins, etc. Can you help me from your end. The times that I thought I was entering my password are being saved and displayed on the "remembered" names on the sign in screen. Please help me secure my account.
Department Summary Report missing from review screen in Paychex Flex.
For 4 days I haven't been able to log in to the app through my phone. every time I enter a username/password or a touch ID, it just says "We're sorry, there's trouble connecting. Please try again in a few minutes. [9999] No issues with a computer login, deleted and redownloaded app, cleared phone cache, nothing seems to be working
Unable to log in and view my paystub information. Message noted error in username or password; figured I could reset my password by checking that I don't remember my password but message noted I just contact employer. So I have to go through my employer any time there's a problem?
I was using the Paychex Flex online on my work computer and using the online clock to punch in and out. I went on vacation for one week and returned yesterday Monday July 12, 2022, and my online clock is now missing and I have to use the punch clock in the office. Can you tell me how I can get the clock back?
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Common Paychex Flex Problems & Solutions. Troubleshooting Guide
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E-Mail: [email protected]
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Developer: Paychex, Inc
‼️ Outages Happening Right Now
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May 30, 2026, 04:14 PMa Windows user from Springfield, United States reported problems with Paychex Flex : Not working
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Apr 23, 2026, 11:42 AM
a Windows user from Mendham, United States reported problems with Paychex Flex : Login
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Jan 13, 2026, 07:13 PM
a Windows user from Bridgeville, United States reported problems with Paychex Flex : Login
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Sep 23, 2025, 09:34 PM
a Windows user from Wilmington, United States reported problems with Paychex Flex : Connection
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Sep 23, 2025, 12:41 PM
a user from Massillon, United States reported problems with Paychex Flex : Not working
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Jul 25, 2025, 04:40 AM
a AndroidOS user from Minneapolis, United States reported problems with Paychex Flex : Login
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