Are you having issues? Select the issue you are having below and provide feedback to Paychex Flex.
- Buttons missing, important ones like clock in
- Classic version removed, making the app not work
- Help desk not helpful
- Inaccurate time keeping website
- Does not log clock in and clock out time correctly
- Charges you 15 minutes past the hour if you clock in 7 minutes past the hour
I am unable to request time off or view my acquired time off
Not compatible with device
The scroll up and down feature will not work when I open a window to make a change. For example, when I go to Employment / Summary / Edit / Organization and the window pops up to make the update - I cannot scroll up or down to make the change to the correct organizational unit. I have cleared my settings and restarted my computer, and I still cannot scroll.
The website is unreachable. I can log into any other site on the internet, but not Paychex Flex. The site will not load at all. I need that to be able to clock into work in the morning. This needs to be fixed!
Time and attendance, my phone says no mobile access
Paychex Flex to does not login on android phone, however login on desktop. I have uninstalled and reinstalled the app to no ends. I have also tried resetting user/password on android webpage not available. You guys need to fix the APP. You broke it, you fix it
Paychex Flex online log in page stuck and not moving to next page to access portal.
I'm an Accounting Partner. I keep getting the following message on all my clients accounts as well as my personal account. "Something went wrong when accessing your data. This issue has been logged. Please navigate back to Flex"
Hi I’ve tried several times to open the app on my iphone. I’ve removed the app and downloaded it again, my setting are up to date. I keep getting “We’re sorry, but there’s trouble connecting Please try again in a few minutes. (4001) Please advise. Thank you
Hi I’ve tried several times to open the app on my iphone. I’ve removed the app and downloaded it again, my setting are up to date. I keep getting “We’re sorry, but there’s trouble connecting Please try again in a few minutes. (4001) Please advise. Thank you
The app will not work today. I had been using fingerprint log in but now the app does not recognize my device. I had to change my password using the "forgot password" function as it would not work even when I had the correct username and password as well as the key codes from texts to prove I am me. After all that the app still won't work & thinks my new password is wrong despite my being able to log in with it from the website just fine. And I know it's the right website.
Hello, on the app my clock in clock out and meal time buttons are unresponsive. Everything else works and my phone isn't unresponsive to anything else but those buttons.
In Paychex app, it states "New version available...You are currently using an outdated version of our app" with a button below that says "Update Now". Pushing the button takes me to the Play Store where it only has the options "Uninstall or Open", no update option. Cleared my cache and tried again with same results.
I have tried many times to clear the "remember" function for my log in name from the sign in screen. IT has determined that they can not find anything with Google Chrome that would be doing this since I cleared all my histories, log ins, etc. Can you help me from your end. The times that I thought I was entering my password are being saved and displayed on the "remembered" names on the sign in screen. Please help me secure my account.
Department Summary Report missing from review screen in Paychex Flex.
For 4 days I haven't been able to log in to the app through my phone. every time I enter a username/password or a touch ID, it just says "We're sorry, there's trouble connecting. Please try again in a few minutes. [9999] No issues with a computer login, deleted and redownloaded app, cleared phone cache, nothing seems to be working
Unable to log in and view my paystub information. Message noted error in username or password; figured I could reset my password by checking that I don't remember my password but message noted I just contact employer. So I have to go through my employer any time there's a problem?
I was using the Paychex Flex online on my work computer and using the online clock to punch in and out. I went on vacation for one week and returned yesterday Monday July 12, 2022, and my online clock is now missing and I have to use the punch clock in the office. Can you tell me how I can get the clock back?
Complete guide to troubleshoot Paychex Flex app on iOS and Android devices. Solve all Paychex Flex app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Paychex, Inc, developers of Paychex Flex.
E-Mail: [email protected]
Website: 🌍 Visit Paychex Flex Website
Privacy Policy: https://www.paychex.com/corporate/security/privacy
Developer: Paychex, Inc
66.67% Contact Match
Developer: Paychex, Inc
E-Mail: [email protected]
Website: 🌍 Visit Paychex Pay Website
50% Contact Match
Developer: Paychex, Inc
E-Mail: [email protected]
Website: 🌍 Visit Paychex Time Kiosk Website
Paychex Flex keeps employers and employees connected to the most vital payroll and benefits features. The Paychex Flex app can be used by previously registered Paychex Flex (this app. com) users. Available features will vary and are dependent upon your company's plan options. - Resume payrolls started on your tablet or desktop. - All reports, including payroll reports and cash requirements. - Employee profiles, compensation, taxes, deductions, and time-off balances. - Retirement plan balances, participation rates, and employee eligibility. - Health and benefits carrier information and member guides. - Health and benefits employee enrollment and election information. - Retirement balances, contributions, returns, and loans. - Update retirement contributions and investments. - Profile, compensation, taxes, deductions, and time-off balances. - Health, dental, and life insurance benefit details, deductions, and contact information. - FSA contributions, balances, claim, and reimbursement activity.