Contact du Support
Company Name: EITC, du telecom UAE
About: Enjoy the easiest way to manage your accounts and services, with features
customised just for you.
Get things done your way in just a few clicks on the
du App:
- Check your consumption and balance
- Pay or recharge your line
- Pay
or recharge for a friend
- Check for special offers
- Change your plan
-
Purchase data and roaming add-ons
- Purchase our products
- Manage your accounts
- Get chat support
- Book an appointmen.
du Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of EITC, du telecom UAE
100% Contact Match
Developer: EITC, du telecom UAE
E-Mail: [email protected]
Website: 🌍 Visit du Website
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3 Most reported problems 😔💔
Be really careful and get confirmations by email when dealing with DU
by Yasminnuska
Dealing with Du is a nightmare, unfortunately we don’t have the possibility to chose the provider and there are very limited companies on the market. I cancelled my DU subscription as I have left the country but in order to complete the process I had to call 5 times and I was getting different feedback every time. On the first call on the 29th June, I was informed that my contract ends on 3rd of July and I should be cancelling only on that date or I will be charged a month penalty for early cancellation. on the 30th of June I was informed by email and phone that my contract actually ended the day before (29th June). So I cancelled my subscription on the 30th via App. After a week the cancellation department finally called me and informed that my contract actually ends on the 3rd of July and that I might be charged for July bill!! Luckily I have the email stating that contract ends on 29th of June and I also disconnected the router on that day.
My experience with DU is horrible
Unresponsive application-Unpleasant customer service-worst network quality-Negative experience
by Abdullah H87
I have been using Du services for a year now and I have been experiencing bad Internet connectivity issues despite calling/visiting the branch to complain they just don’t care at all. I have never seen such bad telecommunications providers and I wonder how something like Du operates in a respectable city like Dubai. Telecom Services in 3rd world countries are way much better than Du surprisingly.
I have been reporting low signal coverage/bad internet speed (feels like 2G and if you are lucky it would be 3G speed) no technical support responded to my ticket after visiting the branch despite my 6 calls reporting the issues.
It is such a shame with the current prices AED 299 per month to have this below low quality service and I truly hope everyone sees this before selecting Du as their service provider.
Worst experience period.
by DeeZMH
I have unfortunately been a du customer for 2 years bc I got locked into a contract only to find out later i was overcharged. I recently canceled the old package and started a new one with the promise of a second chance leading to better service. I got double charged for the old and new package in the same month!!! Literally money was taken from me and I didn’t even get to use the old package. To say they were helpful when I tried to complain would be a lie as the customer service process and experience is just as bad as the service. Honestly I never write bad reviews as I believe everyone makes mistakes but this brand is the worst, absolute worst experience. So disappointing
Have a Problem with du? Report Issue
Why should I report an Issue with du?
- Pulling issues faced by users like you is a good way to draw attention of du to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a du customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using du.
