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by Enteranicknamenicknameistaken

Large photos come in paper envelopes and sometimes are bent and damaged and when this happens customer service is not dependable because they give you a hard time and ask for alot for evidence to prove your case and its just ridiculous considering the value of the photos are low. But if you only order 4x6 photos AND get the manufactured photo box for the extra fee then its okay because the photos will be safe inside the photo box. I just wouldn’t recommend this printing app for photos larger than 4x6……………………………
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UPDATE: When i wrote the top review it was because I ordered a large photo and they sent it in a paper envelope and it was bent up and ruined so i contacted customer service for a replacement And As for this order, i asked for the replacement to be sent in a cardboard photo mailer to insure no banding and they sent my replacement the exact same way! Seriously get your photos somewhere else unless your getting 4x6’s then I recommend ordering the extra photo box so your photos come safely. Honestly This company is unprofessional and doesn’t do any kind of quality check before shipping. I contacted customer service on this issue a second time and i didnt even get a response i only got a refund. If you feel like your printing company should CARE about your memories than I recommend you go to CVS and print your photos yourself because no one else really cares.

by Daniellle17

I have been ordering photos from this company for over a year now. All of the photos came out good. I loved the photos i had ordered from this company untill recently. The last batch of photos i had ordered were awful. I ordered 163 pictures and they had all turned out blurry and the colors were completely off. I had ordered a few pictures before and reordered them in this last batch because i needed more copies. The last ones sent looked nothing like the original photos or from the previous batch( which came out fine). So I contacted customer service hopeing they could resend my pictures. They emailed me back with a list of reasons to why the pictures came out bad. They had also said they have something set into place to stop this from happening and it is up to the customer to check for red flags before they order so this doesnt happen. Basically blaming me for how they came out. I had told them i ordered some of the same photos from them previously and asked if they could reprint all of the photos for me. They proceeded to email me back with a 5 dollar refund for pictures i paid 20 dollars for saying they could not reprint them because they would turn out the same. They couldnt even offer me a full refund for their mistake. Stick to shutterfly!!!! This company is a joke!!!

by KK :>]

I tap one star as it is the only way I can review; otherwise, I would give a ZERO for customer service, photo quality and satisfaction.

I ordered 4– 5x7 photos of me with my children who I rarely get to see since they live in different states. It was the ONLY photo taken of us together at my mother’s funeral 2 weeks ago. When I received my photos, one of them had a large orange spot at least the size of a quarter. I asked for replacement of the damaged photo to no avail. Begrudgingly, I had to go back and forth with Amanda H who refunded the total cost of the 5x7’s and told me to reorder the photos! Why?
I have been a customer for 6 years and FreePrints cannot send me 1 replacement photo at their cost due to their mistake! These photos were to be framed and sent to my children as a remembrance of my mother’s funeral day. I am totally incensed by Amanda H who thinks she needs to school me on how customer service is only online, and I might add behind the anonymity of someone who obviously has jerked me around with her insensitive responses, arrogant attitude and was probably laughing in her chair as she incrementally increased my frustration over 1 photo, yet very important to me. Beware—your customer loyalty or their mishaps mean nothing to them! Good luck trying to receive fair treatment when they make a mistake.