Contact Hay Day Support
Company Name: Supercell
About: Welcome to Hay Day. Build a farm, fish, raise animals, and explore the Valley.
Hay Day Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Privacy & Terms:
https://help.supercellsupport.com/hay-day/fr/index.html
https://supercell.com/en/privacy-policy/fr/
http://www.supercell.net/terms-of-service/fr
http://www.supercell.net/parents/fr
Read 39 Customer Service Reviews 😭😔💔
Thank you. I am trying to change my farm look and was looking for the decorated Christmas trees. I tried really hard to find them on the cash register and I can not find them. I think I had 5, not positive but for sure 3. Can you help me find them?
При смене телефона,нечаянно,ферму переместила в облако.Теперь при начале игры я нахожусь на первом уровне.Помогите вернуть мою старую игрк
I need help and hay day support won't help I had an account on hay day connected to Facebook I have the ID number litterly from Facebook I can send proof with the email I used on facebook ID 659426017597474 Email noumidiachami@redacted I don't remember my name nor level nor farm the devices I used where iPhone Samsung and maybe Huawei plz give me my account back hay day are making it hard I worked so hard on that account but I got burned in real life so for an entire year I stopped playing later family issues and sick parent so I stopped now I am back and Facebook log in does not work plz give me real human to talk to and my acc back
I had to replace iPad and I am not very tech savvy. For some reason the recovery code is using my Apple ID as my email address which is a non-functioning email address. Can you please send the recovery code to mark_hutchinson@redacted. I am on level 206 and would like to keep this game going.
Tengo una granja en hay day vinculada con supercell y le di en el botón de no jugar con supercell para vincular otra granja y se me desapareció
How do you get rid of plants etc., that is pilling up
I have been having trouble with the game crashing. Also when I go from farm to town crashes most times. Then I have to take many many times to log into game and then try to go to town and it happens over and over again. I sent info to 'help' in game. They sent me an answer. But now I don't know how to find my answer, it's like starting all over again. I like this game level 204, 6 years I think. The help people are very friendly but I think the way it is laid out is awkward. Now I can't even get into game at times let alone find the last answer they sent me I am crashing and can't find the town even at times getting worse over time. Can you please find the last answer from 'help' and email it to me so I can fix the problem.
I have lost access to a hayday game, i was on level 140 thereabouts, the name that kept coming up when i started was (lying warden 4????) I have tried several times to retrieve it but no good, the suggestions i get are find an e,mail from supercell but i cannot. the e,mail i use mostly is the one above but i did find another this morning (115 spaldingroad@redacted) but i donot remember this one, can you help me get back my game so that i can help my wife who is still playing. David Goddard
They banned me since I was trying to login into MY OWN ACCOUNT !!
For some reason I keep missing diamonds I had 60 diamonds yesterday and I had 60 diamonds yesterday and today I have 6 I know I did not use them this is an ongoing problem and I'd like to get it straightened out once and for all. The website through my game will not come up where I need to report bugs or get help or anything. This is also an ongoing problem. But I want to find out why my diamonds have just disappeared overnight when I know I didn't use any of them. Please please help!!!!!!!
For some reason I keep missing diamonds I had 60 diamonds yesterday and I had 60 diamonds yesterday and today I have 6 I know I did not use them this is an ongoing problem and I'd like to get it straightened out once and for all. The website through my game will not come up where I need to report bugs or get help or anything. This is also an ongoing problem. But I want to find out why my diamonds have just disappeared overnight when I know I didn't use any of them. Please please help!!!!!!!
Every time hay day does a update like today it says updating and says connecting and stays like that the last time was several months before I got hayday back. This needs to be fixed I just turned on my tablet this morning and the above comment is all I hVe. Please fix.
I sent a message earlier my name on the game is farmerboy
I had to re install hayday due to all your glitches no it's taking be back to the start and I can't log into my current farm and it's says the oldemail I used when I started this game is invalid the town I was in was called Jordan hollow tag 8cjcc29j Ron
I'm not getting the verification number to sign in to my account. I checked junk and spam and still am not getting it
i had 15 scrolls to expand my farm - now i have no scrolls and it never expanded my farm
I started a Hay Day sometime back. I got a new phone but could not re-connect with my game. I tried to get a confirmation code but it never appears in my email. I was somewhere near level 35 and I "do not" want to lose what I have gained to this point by restarting all over. Why can't I get an email confirmation so that I can start playing again?
my email and facebook were hack and been close by the hacker can i use my new email and facebook account will i loose my hayday PLEASE HELP
I have an account on my old iPad and I lost it is there any way you could get it back for me
Not open my fram issue is recovery code but any code not received
ID:17-43081938 I never received the task bar for my ferris wheel. I've tried all ways possible to contact you. In main contact form I get through the process and to submit and it says something went wrong try later.. same thing over and over.. I've tried a dozen times in past 2weeks. I want the ferris wheel and feel it's very unfair I didn't get chance. I kept waiting. I have spent money to play this game cause I enjoy it. But many things causing me to be disappointed. I've missed several things cause I didn't receive. Please help me get ferris wheel.. I am so disappointed 😞
1.I cannot buy diamonds since the diamond store will not download. 2.took my diamonds (about ).350. I emailed you, while waiting I continued to play. a accumulated 9 diamonds. Then the game took those too. 3. The animals all have costumes on. I don't like them and did NOT put them on. Please rake them off. 4 update will not download please hep me, otherwise I will have to stop playing.
I could not get into my hayday account I uninstalled the app on my kindle fire now I cannot get the app back. Help please
My account was banned for 31 days but it has been more than 31 days and my account is not getting opened. Please help me..
Got banned for 31 days for trying to ask for help recovering MY old farm on hay day, no one contacts asks any questions after they decide it’s not my old account and that’s it? What kind of hep is that? Gave my gamer tag for the account said they found it so why can I not have it back and continue to play, I have friends and family that got there’s back, all I want is to get back on and play the game again with them. Doesn’t seem fair to put so many hours , time effort and money into a game to just be told no and get banned altogether with out reason.
My game will not connect. I have tried everything but it will not connect.
I am very upset I have completely lost my game that I spend quite a bit on. I lost over 100 diamonds. I use this game to help Occupy my time due to my husband having stage 4 lung cancer. I don't want to start over it was fun the first time but not willing to do it again This breaks my heart that I lost it all.
I was playing Hay Day earlier today and everything was ok. I tried to open the game a couple of hours ago and nothing happened. Recently uninstalled the game and then went to install it through my kindle appstore. It downloaded and installed but still won't open. How do I get back into the game. I have been playing for several years and am on level 161. Please help.
I had 80 diamonds yesterday when I was going to Play today I only had 11 diamonds.Without having used the game .
I don't recive farm pass
Hay day game not start. So please help Mo 9409165191
it just shows loading process page
Can yall please fix the bug that came with the new update been trying to play for 3 days now and I can't all it is saying is hayday isn't responding I have deleted the game and reinstall it and it still doing the same thing if yall read the reviews people is begging for yall to fix the game this is getting ridiculous
Hay day is not responding solutions me
My hay day game is not loading just freezing
Hi, Player id# PPR92928U My game is crashing on my iPhone 12 Pro Max device. It’s been a week now. I tried to do reset and shutdown the phone still not working. I also tried to delete the app and reinstall it. Still not working. It has 256gb memory and I just used 60 gb and also my phone is on updated version of iOS and also the game is updated.please help me to play the game and fix the issue.And also want you guys let know that after this issue the game is working on my older phone where I tried to install it which is iPhone 6s but not working on my new iPhone 12 Pro Max phone. Please help to fix the issue ASAP. I tried to offload the app and followed the instructions you provided still the app is crashing. Please help me to solve this issue. I want this game in my new iPhone with big screen not in small phone. Thank you appreciate your help. I tried to response via in game aswell I didn’t get much need support and response from them. I also contacted apple store they said the game is crashing so i need to ask the app developer but still not working I tried all the possible ways like restart off load and everything but it doesn’t work.
Game is crashy and inferior copy of township
by Blueberrymaxman
I’m not even to give this game any pros...because there are none. If you’ve ever played township, then played this, you’ll learn that this game is nothing but a pathetic copycat, and worse in virtually every way. Collecting animal products is also a hassle, as well, as if you spam your cursor over them to get the materials quick, there will inevitably be 1 or 2 that your cursor doesnt seem to hit perfectly on the nose, so it doesn’t count. After having multiple times of spamming the cursor over creatures and this same thing happen, I’ve just come to live with the fact that I played a better game before this. There is also a lot less to do than township. In fact, I play both games and only return to this one when crops are ready. The only interesting thing about this game is the newspaper and gathering mats that help to build up your barn and silo. But even this get old, boring, and irritating. People camp that newspaper, so you have to quickly spam through the pages to find someone selling mats or they’ll be sold within a few seconds. Everything about this game was just copied from Township. Even the actions of farm animals are so blatantly copied, it makes me gag. For instance, the pigs point to their mouth when you’ve harvested them and they’re hungry. Exact same thing as township. Don’t waste your time playing this trash. Its like a poor remake of a classic. I’d give it 0 stars if i could.
Worst customer service I’ve ever came across
by Amberandmike1010
This was mine and my hubby’s all time favorite game. We’ve spent countless amounts of money on diamonds and specials they run every now and then. Well today after doing the update to my phone last night I was locked out of my iTunes and apple account. I logged into my heyday and it said that I had fraudulent charges against my account and I had a negative 179 diamond balance. I contacted iTunes and apple and was told that it was very weird what happened and that it was a mistake and they fixed my account and I was able to log right back into everything without any issues and they explained to me to contact HayDay customer support and they would surely clear this up without any issues. I did. They refuse to help me in anyway. Wouldn’t point me into the direction of anyone else I could contact except apple even after I explained I’ve already spoken to them and they admit it’s an error. So now I’m out of all the money I’ve dropped into this game because I refuse to play a game that rips people off and refuses to help in any way. Plainly told me they wouldn’t do anything and was willing to lose paying game players to rip me off the measly 20 bucks knowing I would of dropped it right back into the game in a week. So yes it is a fun game but if you ever run into any trouble and have spent money they will NOT do anything to help you in anyway but let you leave and think nothing of it
The shop revamp
by Prokshit
Revamp the shop for gods sake, it’s been like that for such a long time. It’s slow and unintuitive. Redundant animation and slow to open and frankly a huge missed opportunity. I spend almost 60% of the time inside on the shops, visiting a shop and buy goods is my most done and enjoyable moment but that dread after seeing the animation and the unreasonable amount of wasted pixels for the shop entries makes me so mad. Here is my suggestion, show a small icon of what’s inside of the the shop seller entry and show smaller icons of the items inside that shop. Everything can be condensed in that square of one entry. Items get purchased in seconds it’s frustrating to see the “banner” item is corn and when you enter it’s like all the other good stuff. Some who are lucky will open that and other people just cruise through and don’t get the items. From a business perspective if a person gets what he is looking for then they ll have fun and want to spend more time playing this game and will be even more willing to spend money in it. Please I urge you to send more time on making some QOL improvements like this instead of adding features like the truck thing which doesn’t seem to add any really value and makes it more cumbersome to get items. This is such a phenomenal game and everyone Regardless it age and gender enjoy playing. You guys owe it to them to make this game worth their while.
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