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It's a fun game but poor/no CUSTOMER service. I submit a ticket for an Item I acquired to lvl up a character and it’s bugged. I couldn't use it. After I submit the ticket explaining the situation I never heard from them. Ever... And it's not the first time I have submitted a ticket in all the time playing, and nothing. But they do send you emails if you have to get off a ranking game because you're having a real-life situation at your house. The game by itself is fun unless you encounter “The hackers” which are a lot. “Players”, which they don't disband. (Accordingly to them they do. But when you see their account, they have been there for a long time.) In the game, you can see the player blinking all around the map, running at a ridiculous speed, or not getting hit by shots no matter how many are shooting at him, but they one-shot you just by aiming at you. I know what is a good player vs a hacker. “Computer programmed commands” (Mods). That makes the game worthless to play. It is a competition against a none winning event. You're just destined to die and be the joke of the game. Does Customer service do something? It's like an old drunken record played over and over, as the answering machine when you do not want to be bothered. So I give one star for the poor/none existing CUSTOMER service that ruins the game.

I’ve been playing this game for a year and I really like it, especially after that bug update which re-made the home screen, lobby, friends list etc. But what I don’t like is the Aim Precision. I have it on Precise on Scope and it’s super annoying when you are dealing with duos or squads since it changes targets. The other thing I hate is the Card luck thing in which you pull a card and get a reward. Well, I’m peer sure it’s not just me, but whenever I have to choose one it always and I mean ALWAYS get the worst reward possible. For example, I remember that time when I pulled a card and the other two had 500 diamonds and 2k gold. I was about to sew your company for selling fake game, but you are lucky that I didn’t lose my temper. Let’s not talk about all those hackers who shot you inside the walls or the unreal weapons. I mean, come on! How much recoil does the AK really have? At least this got fixed when you added the Bipod so, thanks, I guess. Lastly, you should really get some ideas from teens (recommended age is from 15-17) help you with the design and graphics. You need some stuff like that. That’s all I had to say, because I don’t want to write a book with all the problems that this game has. Please reply me.

Yo whom it may interest, so Free Fire has been the best game, in my opinion is more than a game. The point of the game is to interact with others and within that interaction you build trust, friendship and who knows. The game has been always good with some ups and downs but remained good. A few days ago an announcement was maid saying that on Dec 11th a new update will be done, reducing 999 ping lag or however you call it, they also announced that the region will change. This is where it affects me and majority of the people from my friends list, we were not expecting the fact that we would be separated/split/apart... my guild has been COMPLETELY destroyed and can not play with the people I usually played with. My question to you is what’s the point of playing free fire if you make all this changes? Is it even worth playing it? My answer is NO! There’s no point and would not have one since it’s not the same... When Call of Duty was created majority of the gamers left and decided to leave Free Fire behind. Instead I stood there and kept playing it because of what it means to me! Unless this changes I will not be playing Free Fire this is totally messed up and completely unfair. F I X T H I S P L E A S E