Buildertrend Reviews

We are building a house and trying to use Buildertrend to make things go more smoothly! The ideal set up for change orders is to approve on Buildertrend and then pay for the change order through Buildertrend . Well on 90% of the change orders, we approve and then Buildertrend won’t let us pay through this app. Buildertrend has to have a ‘pay’ tab for the payment to go through. Every time we have had to go back and forth with the builder to try and make it work. This last time we have yet to be able to pay for the change through Buildertrend . Our builder has tried to work with the developer and the response is ‘well, it should work’! Really?!?
My advice is skip Buildertrend and use Venmo. The other advantages of Buildertrend just aren’t worth whatever the builder has to pay to use Buildertrend .

Buildertrend is a good idea however, it is not worth the money at this time. To add to that, the customer service is horrible. We tried this product out two years ago and then after some time spent trying to learn it, decided it was too much of a learning curve to try and implement it at that time. We called to cancel and (without any documentaion, I know, dumb on our part) thought maybe in the future we will try again when things slow down. Fast forward 1.5 years, and come to find out we have been getting charged for this program every month. Of course since we could not prove with documentation that we canceled, there would be no refund. They did inform us that it has been 547 days since we last logged in. But that wasn’t enough. They couldn’t even offer a partial refund. Not even one month. Thanks again for the waste of time and money!

My builder uses the “daily log” feature of Buildertrend mainly, with the rest being mostly unused. Several months back the “notes” section of the daily log entries on the IOS app broke to where anything over a few sentences does not fully show. It used to be that one could touch the area to expand out the text, and this is no longer the case.

I called the company and got a hold of someone who said they would submit a case to fix this, but it never happened, this this review. As an app developer in a past life, this is pretty basic functionality and it’s surprising to see regressions like this, and then not get any feedback when trying to get it fixed (i emailed him back and never got a response either).

Another thing: viewing the daily logs page on my desktop hangs the browser for about 30 seconds. We have a lot of logs with embedded pictures etc. it seems that this app does not do any paving of any kind for their daily log page on desktop, so if you have dozens of entries, it loads everything and hangs your browser. Come on, guys... this isn’t rocket science!

I’ve had this software for 15 months. I am an owner operator with a 5 man crew in the field. If you do not have an office staff to constantly keep things orderly and up to date on the sales & pre construction side of the business you can forget it. Not flexible for viewing from the initial lead inquiry to the final invoice of a project. Buildertrend is difficult to use with all of the filters to click on or clear before viewing. Also, $400+ a month is one of the more expensive softwares I’ve ever used or found. The iCal sync is lacking because you have to leave this app and manually add an alert. Text messaging with clients & within the company needs to be integrated without question. Clients can only approve 1 proposal and the rest automatically expire once approved. “All in one solution” is a bold claim.

There are obvious compatibility issues with Buildertrend and new iPad Pro (2021). I have been working with the “tech team” at this app for months trying to work out the kinks - such as the apps inability to upload any documents from the iPad onto the cloud for record keeping, or scanning documents to the cloud. It just flat out won’t work.

Pretty disappointed with their customer service process as well, as there is minimal coordination amongst the team and misinformation is abound.

Buildertrend also just takes time to use, input information, lacks any integrations (huge mistake on Buildertrends part), and is just a pretty clunky experience all around - but I would say that’s the case with the entire software suite (not just on the iPad).

You’re headed in the right direction, this app, but you leave a lot to be desired.

Our builder uses Buildertrend to put everything in one place and it looks to work great so far with one major problem. Our builder uses this for communication between us and all the subcontractors. The big problem is if I have to send a message to multiple people I can’t unless I enter their email address even though all their names are listed in Buildertrend . With this being this way you can only message two people at at time with one being the main person and the other a CC. Fix this and it would be wonderful.

We no longer get push notifications for over a month now. The last two updates do not correct the issue. Please fix as soon as possible, as I am missing out on important information.

We started using builder trend in 2014. It has profoundly changed out business approach for the better. We do high end custom Home building in remodeling work. It keeps our project organized, subcontractors in the loop, and our clients informed. We use the change orders tabs, schedule feature, and to do lists for subs and internal items to keep track / not forget small detail items. We use the project patent tab and daily logs feature. We also post global documents, product specs under the selections, and things like tile install details (location, direction, grout color and sanded/un sanded. We do have someone in the office who loads all of the selections. A cost analysis has determined that this is well worth the additional time cost to upload vs the reduction in mistakes and increased efficiency. It also will send a reminder to a sub a week (or whatever you set down) in advance of their their scheduled scope. It is user friendly and not difficult to get the hang of. We love it!!! We hope our competition continue to be slow to catch on!

If you have a process that works well on paper, but want to increase your efficiency as an organization, this app is the tool you need. It’s user friendly (when configured properly) and will streamline redundant tasks so you can manage 2X more projects and drive sales. I recommend this app if you’re serious about improving your company culture and are ready to put in the work required to get the most out of your investment.

We found this app a few years ago. We have implemented the use of their software in all fascists of our building processes. It has made our company more organized, given us the ability to bid projects more quickly and accurately and saved us thousands of dollars in labor.

We build homes, remodel homes and provide tenant improvement services. I have read a few reviews that mentioned that this app does not work for remodelers. This is inaccurate.

I highly recommend this app and can’t imagine running our business without it. Their software and customer service is unmatched.

Respectfully,

Sean O’Connor
Thriv’ Homes
Grand Island, Nebraska

I’m still figuring out all the functions of the software/app, but I’m relieved to finally have one software to integrate my client mgmt., project mgmt., leads, and finances (linked with QB). BT offers a multitude of instructional recorded trainings and they are always available to answer questions. I’m think it is going to save us hours a month, increase our productivity, and increase our lead to sales turnover.

Myself and my company Paul Davis Restoration have been using this app for the past two years and it has worked really well for us. The customer portal side where they can look at schedule daily log photos of work that occurred on site, etc. has been indispensable and improving our customer communication. Would highly recommend this software to anybody scheduling and running construction projects.

I’m a subcontractor using BT and haven’t had any problems with Buildertrend . Works great. only thing I wish is that the when you select all jobs listed on the month schedule you can’t view it on the mobile platform. You can only access the month schedule with all jobs listed on a computer.

We have been using this app for 6+ years and every year it improves more and more. Not sure what other reviews are talking about in lack of costumer service because these guys are always available. Most other softwares don’t have phone tech support, only email. Anytime I need something answered I call and always get someone to walk me through any issues and an added benefit is they are English speaking Americans, not someone in India!

As a Large Pole Frame Builder and Custom Home Builder it’s crucial that you keep customers jobs all in one place. From Project Management to sales Builder Trend does it all and more. I have between 35 and 41 jobs all running at the same time and just my territory and I couldn’t do it without Buildertrend. The only thing I recommend is that the project management has its own Daily Logs separated from my office staff and my other departments. No matter, Builder Trend is 100% the best customer management program I’ve used yet.
Mark C.
Project Manager

Before we started our company we decided to pick a system that would handle all aspects including leads, estimates, contracts, project management, invoicing, change orders and warranty but also had to have a customer facing component.

this app fit us perfectly and we have designed how our business works around this app. This has allowed us to stand out amongst our competitors and makes work much easier since it is all in one place. No more quests work.

I’m a design/remodel contractor in the DFW metroplex. We were in need of an app that would help us manage jobs and keep everything to one platform. We also needed a way to save time for the project managers from driving around so much. BT was just that solution.

Since using BT, we have reduced our drive time by more than 50%. Our customers are LOVING the automation feature that keeps them in the loop with all the scheduling and behind the scenes items.

The “to do” feature is absolutely brilliant. Our punch list crew is thankful for that feature and it also helps us keep the jobs clear of any confusion.

Our designers are able to upload their design packets and post progress photos.

I have shown this to 2 other contractors and they are going to sign up as well.

So worth the money and such a great closing tool during sales calls.

Thanks BT

Total Remodel by Chase

Beyond Excellent work!!! Extremely professional, prompt, honest, clean. These people were respectful, hard working and on time. They worked quickly but perfectly and their quote was identical. I cannot Recommend them highly enough! I wanted a new roof they said we can do that but can we see if we can save you money (who says that?!) clean it and showed me a patch free of charge- they cleaned it to brand new looking, patched holes ... did it quickly and beautifully. They saved me thousands of dollars! Highly highly recommend them! I’m going to use them for multiple projects!

My company has been using this app for just over a year now and the results are astounding. Many tasks that had to be done using multiple platforms can now be done using one platform. The ability for customers to have their own project site where they can view progress payments, change orders, pictures, videos and documents is invaluable. Add to that the ability to pay my subcontractors through the system when connected with We Pay, and you’ve got the makings of a robust system unrivaled in the construction industry. All along the way there is excellent customer service available Monday through Friday to take care of any questions or issues that might arise. Simply put if you are not using this or something similar I just don’t see how your company can grow effectively.

My brother uses Buildertrend for his construction business. It is awesome what can be done within Buildertrend. Clocking in and out, keeping track of and exporting hours for payroll, safe place for all your contacts and job leads, calendars, schedules, to do lists. You can assign your employees to whatever you need them to do, upload pictures and videos. You can link your website to Buildertrend so new leads come thru Buildertrend and their contact info gets saved for you. The possibilities are endless. It is definitely worth the money!

My job requires me to edit pics names and I can’t. So now I have to transfer everything to Dropbox to change because the phone can’t. It would be very useful if I could edit photos name. If this feature becomes available I’ll give 5 stars!

So it’s either user error on our builder part or sneaky software where double billing happens all the time...
Be careful to double, triple even quadruple check everything with both versions.

Probably best to print everything out and then see if the owner (the contractor) says oh it was a this app issue and then back track and say “i fixed it.”

I cringe to think how this industry worked 10 years ago.

Giving it 2 stars because I think it has the potential to be a great tool but your builder better be tech savvy...

The Calendar needs to allow more viewing options instead of just in list format. It would be very helpful to be able to switch to a weekly and monthly views. Mobile doesn’t have these options but maybe the desktop version does, I haven’t checked.

It’s not a bad app at all, but that being said it would be an amazing app if the contractors would actually use it and keep the status off our project up to date. The concept is great but will only be a great app if the contractors would to their part, otherwise it’s a waste.

When going into docs and trying to view pdf plans, Buildertrend does not like you scrolling down plans and trying to zoom in. Buildertrend always kicks me back to the top and it is very frustrating. I have given up on this aspect of Buildertrend .

As a client trying to use this app (I’m having my house built and they use Buildertrend,) it would be nice if I could read everything in Buildertrend . If my project manager makes notes in daily log I can’t even read the full note. There’s an update ever other day but I’ve yet to notice anything actually become better or fixed. You seem to be improving it for the builder using Buildertrend but it would be nice if it were functioning well for us also.

I’m a concrete contractor and I’ve done some work with a prime contractor that uses Buildertrend I hate it. It’s cool to see the job info but it’s not really user friendly it would be nice to see other contractors and jobs that need help. Also once u sum BMI this a scope of work it can’t be changed only added comments and the price can be changed. Their on the right track but it needs work

We have been using this app for about 2 months now, and the most recent update made it so you can’t release a bid to a subcontractor! You have to do it from a desktop which is a serious pain.

Otherwise we’ve been having good luck. Small things like it not auto saving to-do’s or daily logs is also annoying, because if you accidentally close out you lose all of your data!

I was using an application that was actually a better product, in theory. But it wasn’t easy to use so no one used it. An application is only as good as the stuff that’s in it, if people don’t use it it’s not very good at all.

I have been using Buildertrend for 3 weeks. In the last 5 years we have used two others, Acculynx and JobNimbus. I am pretty happy using this. It is difficult to figure out, but all in all I am very pleased with the level of support that this app offers. They have been very proactive in getting us up and running. Great App.

This really is the #1 app/program for Builders and Remodelers/Renovators!! Buildertrend is intuitive and seamless, and the support you get when you need help is second to NONE.