Ryanair Reviews

Absolutely horrible airline/service. I tried checking in on my phone two days before and then 1 day before and it gave me the same message saying that I had to print the boarding pass at the airport. So I went to the airport to print it and they said it cost €55 to print it. That makes no sense because they didn’t say anything about a fee online. Therefore, I explained this to the manager at Nice Airport and he was so rude to me and said I had 1 minute to pay because he was shutting down the boarding process. So I ran through security to my gate, only to find out that the boarding process has not even began and our flight (without prior knowledge) was delayed. I am sitting here waiting for the plane (FR 1959) to leave Nice and arrive in Dublin. However it is 9:35 (the time the plane is supposed to leave) and we haven’t gotten any word when we might leave. I am disappointed in the flight, the airline, and the staff. The manager at Nice was so rude to me and I never want to fly this app again.

Rip off airline. And Ryanair is set up to charge you more and more money rather than give you useful accurate information or allow you to complete selection or payment procedures. Ryanair has you going around and around trying to purchase reasonable offered selections but you’re never aloud to get complete the transaction. Rather, when you choose an option (like 6 or 10 euro to check a carry on bag) Ryanair asks you to log in again. When you do log in, it’s as if you didn’t make a choice again. And a 20 Euro option for 10 kilo bag is all you are offered. And the like.

Like everything else about this app, Ryanair is designed to frustrate and obscure people out of their money. It will not update information on delayed flights, it doesn't provide the boarding passes upon logging in, but uneccessarily requires further entry of a booking number, it would be just as useful to write the information about your flight Ona piece of paper. And yet, this app will charge 100 quid if you don't have Ryanair for your boarding pass, and want them to print t it for you as any other airline would do. Beware.

Absolutely disgusted with this airline. Firstly, the fairs they advertise are only true if you are only traveling with the cloth on your back. If you have a bag of any kind they will have a way to you. I had a check bag so, pay a little more for that up front, ok fair. Oh, no, no, they make sure that you bag is over wait because over wait limits are lower than any airline in the industry. “Well I just won’t check a back I’ll just take a carry on.” Nope! They will you on that too because they have 10kg (22lbs) limit on that and trust me that is a lot less than you think.
I was only flying to from the UK to Ireland and back and by my return trip, between baggage that I supposedly paid extra to have but they still found ways to charge me for and the hidden check in penalty, they had me for ~€120.
Oh yeah, and the quality of the planes themselves are the worst thing I have ever seen on an airline ever.

Never Again.
this airline.
them, them in their ear!

Ryanair doesn’t show or notify about boarding gates or times, or any kind of useful information really, so most passengers in the boarding queue seem stressed out and lost, hopelessly waiting to board a plane that hasn’t even landed yet. After finding out at the queue that our flight was delayed, we couldn’t even relax at the bar with confidence because Ryanair doesn’t update departure times.

Also, other airline apps immediately show your upcoming boarding passes after logging in. In this one, you still need a reservation number to find boarding passes, even if the tickets were purchased using the same account.

Made me pay for a check in at the counter even though I had not access to a computer for 2 days because I was traveling and I do not use computer without help. Also, I am now checking in online to avoid another scam of yours and in the process I am lead to believe that I have not yet paid for a check in bag when in reality it’s included in my ticket. You just forcing people to pay extra for something already paid. You should be more honest and not make believers! Your prices seem lower but at the end of the day they’re not. Shame on you. You stole 70€ from me

It was very inconvenient for us to pay extra just for check-in/boarding pass. We showed up for check-in on time, but we were surprised when this app staff told us that we actually had to pay for boarding pass because we had not checked in online. This is a very disappointing policy. We already paid for the plane ticket; why do we have to pay more for check in? There was no information provided to us that online check-in is free and on-the-counter check-in has a fee. We had to pay €55 per passenger (we were 3). Had we known about this policy, we should have done it online. This is very unreasonable.

The flight was fast and easy to book. It’s was my fault that i didn’t look at the time. I scheduled my flight too early. I paid for insurance Incase i needed to cancel or move it. I noticed this the next day and have been trying to reach customer service ever since. It’s been 2 weeks since then and i still haven’t been able to reach anybody. The customer service is very poor. Just be careful when you book and double check everything before you submit your payment.

I was not able to check in online the night before the flight because the this app app didn’t allow me to enter my US passport number (don’t know why?) hoping to see the this app agent at the kiosks before the flight to help me. But they charged me $55 British pound for each person to check in at the kiosk!!! The agent keeps telling me to check in online but Ryanair still didn’t let me do that, I had to pay $110 B pounds for my daughter and myself!!!
What’s a steal !!!!!!

They can say “Paris” but it’s an airport 60 km away! You lose all your money too! Also they say no bags are included and when you check in you have two bags included one small one and one of 10kg, you can get confused and buy another bag and lose that money too! I lost in total 130 Euros and Teo flights that would be useless as this takes me super far (I know I should have checked the arriving and departure so it’s not completely their responsibility despite they use the marketing like this for tourists that are not aware like me! I place 2 stars instead of 1 cause the checkin and app are good to use and easy! However I will not chose this tricky airline again use Vueling or Transavia! I gues Raynair makes money fooling unaware tourists. Absolutely no reimbursement of anything CAREFUL

Ryanair won’t provide a boarding pass as promised. It requires that one be physically printed for non eu residents, then directs you to present documents at luggage check despite non checked bags. Travelers don’t have printers with them. They charge £50 to check in at airport and £25 to provide “replacement boarding pass.”

Either way, they require the boarding pass to be provided at passport/bag check, so why does app prevent it, but provides it IF you have a printer.

Fortunately I screen grabbed the “print” version and they didn’t charge me extra.

We use this app several times per year due to my LOVE of discount travel. With the exception of one REALY inappropriate attendant, the others have all been absolutely lovely. Almost 3 years ago, I was forced to pay approximately $40-$60 for a checked bag due to it being 2 kilos over the weight limit, not a problem. this app lost that bag on a flight between Barcelona & Malaga. After spending hours adding the lost items to their website (twice) and spending approximately$70+ every time I mailed correspondence to this app, they still have not reimbursed me for my belongings. It still makes me angry every time I open their app.

The site can be a bit difficult. Ryanair does work better then going online. I still can’t figure out how to change my seat to my husband’s seat (since he will not be able to go and an adult has to sit next to my 3 yr old). And being charged for every little thing is obsessive, but overall the price to fly round trip to many different countries is very affordable.

Ryanair may even be brilliant, but if you are out traveling and you are met with a screen saying Ryanair must be updated... you may be in trouble. Unless you update Ryanair is blocked, and you wish you traveled with another airline.

For people on the road this is bad, unless they can get WiFi somewhere.

The problem is not Ryanair per se, but the choice of blocking the old app to force you to upgrade.

If you want cheap flight - let’s go. There is annoying random seats though, when I book with someone I prefer to seat together - no matter where, but together. It would make sense to charge for an extra leg space seats or something - but not to separate people who travel together when there are free seats. Last flights we simply swap seats or come to each other.

Trying to book a flight returns constant error message with no information to help figure out the problem. My flight last night was delayed while Ryanair sent me a welcome message to my destination while still waiting for my flight in origination city.

As a college student I will pay more for a flight than deal with this app. The airline makes you pay for a refund form, which you aren’t guaranteed to get that money back. Do not use this airline because of the atrocious customer service.

I love this app due to the cheap flights and ease of seeing what’s available on Ryanair . I’ve seen a lot of Europe for a low price thanks to this airline.

You do get what you pay for as services and such are bare bones, but for the price if you expect more you’re being unreasonable. You will probably encounter a lot of sleazy or low brow characters on the flights, just remember what you paid for the ticket lol ;)

Terrible airline!!! They didn’t send a check in email for the return flight, close online checkin two hours before the flight, and then charge me a 55 Euro fee for printing my boarding pass at the airport. I will never fly with them again.

Hello, using my laptop it was very frustrating as when I enter my US Amex credit card , the currency exchange rate box opens but I it does not allow me to select or enter anything. And it does not allow me to complete the transaction. I had to make payments using my mobile app instead.

Update 3.75.1 has rendered Ryanair unusable (iPhone 6 iOS 12.4.4). It stalls and then crashes within 1 minute. I have contacted this app support but nothing seems to have been done. I’m sad because this was a 5 star review but now only 1 as Ryanair just doesn’t work. If they fix it, I’ll update this review.

Old review:
I have been flying this app for many years.
There have been rough times with them in the past (as it is with most airlines), but I have been most impressed with their new direction over the past year or so.
Ryanair shows that they are serious about keeping their customers and keeping them happy.
It is easy to search, choose, and book a flight using only Ryanair . You can get your boarding passes and keep them on Ryanair or onto Apple's wallet.
Checking flight status is quite good, but I'd prefer to have push notifications of when a flight lands or takes off.
Otherwise, I have been impressed and content with Ryanair. It doesn't tax the memory of my phone, it is simple, functional, and quite easy to use.
Thank you all for keeping Ryanair a top notch app.