Ma Santé app not working? crashes or has problems?

Ma Santé Status

Last Updated on 2019-01-10 by AG2R LA MONDIALE

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

50.0%

Not working

50.0%

problems reported in the last 24 hours

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Common Ma Santé Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Ma Santé app on iOS and Android devices. Solve all Ma Santé app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Ma Santé iPhone Issues and Solutions

Ma Santé iOS app crashes, not working, errors
Ma Santé iOS app network issues
Ma Santé on iOS has black/white screen

Ma Santé Android App Issues and Solutions

Ma Santé has errors/crashing/not working
Ma Santé server network connectivity issues
Ma Santé has black screen

Ma Santé iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Ma Santé app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Ma Santé app crashes or not working on Iphone (iOS):

Close and restart the Ma Santé app on iPhone
Update Ma Santé app to the Latest Version for iOS
Uninstall and reinstall Ma Santé iPhone app
Update your iPhone to the latest iOS version

Fix Ma Santé on iPhone unable to connect to server/internet connection issues::

To resolve Ma Santé network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Ma Santé black/white screen (blank screen) on iPhone:

Follow the Ma Santé iOS app troubleshooting guide Here →

Ma Santé Android App Issues and Solutions

Fix Ma Santé not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Ma Santé app issues:

Force Stop the Ma Santé App
1. On android, goto "Settings" » click Ma Santé app. » click "Force Stop".

Update Ma Santé to the latest version on PlayStore

Clear Ma Santé App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Ma Santé app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Ma Santé.

Fix Ma Santé unable to contact server/ Ma Santé internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Ma Santé » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Ma Santé » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Ma Santé on android.

Solve Ma Santé black/white screens issue on Android:

Follow the Ma Santé android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AG2R LA MONDIALE, developers of Ma Santé.

About this app

L'application « Ma Santé » d’AG2R LA MONDIALE permet aux 1 500 000 bénéficiaires de la carte de tiers payant Terciane d’afficher sur leur mobile leur carte de tiers payant et de géolocaliser les 97000 professionnels de santé (pharmaciens, opticiens, dentistes, laboratoires, infirmiers, …) qui l’acceptent. Le système du tiers-payant a été instauré pour éviter d'avancer des sommes parfois élevées dans l'attente des remboursements. - l’affichage de sa carte de tiers payant dématérialisée. Grace à cette nouveauté, l’assuré et sa famille disposent à tout moment de leur carte à jour et à portée de main! Pour vous éviter l'avance des frais, utilisez le système du tiers payant : vous ne paierez que ce qui restera finalement à votre charge.