MySanté app not working? crashes or has problems?

MySanté Status

Last Updated on 2024-10-21 by Aon France

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23 User reports:
App has problems

User reports 23

⚠️ Most reported problems ⚠️

Not working

52.2%

30.4%

Account

8.7%

Crashes

8.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with MySanté by Aon? Report Issue

Common MySanté Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MySanté app on iOS and Android devices. Solve all MySanté app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MySanté iPhone Issues and Solutions

MySanté iOS app crashes, not working, errors
MySanté iOS app network issues
MySanté on iOS has black/white screen

MySanté Android App Issues and Solutions

MySanté has errors/crashing/not working
MySanté server network connectivity issues
MySanté has black screen

MySanté iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MySanté app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MySanté app crashes or not working on Iphone (iOS):

Close and restart the MySanté app on iPhone
Update MySanté app to the Latest Version for iOS
Uninstall and reinstall MySanté iPhone app
Update your iPhone to the latest iOS version

Fix MySanté on iPhone unable to connect to server/internet connection issues::

To resolve MySanté network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MySanté black/white screen (blank screen) on iPhone:

Follow the MySanté iOS app troubleshooting guide Here →

MySanté Android App Issues and Solutions

Fix MySanté not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MySanté app issues:

Force Stop the MySanté App
1. On android, goto "Settings" » click MySanté app. » click "Force Stop".

Update MySanté to the latest version on PlayStore

Clear MySanté App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MySanté app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MySanté.

Fix MySanté unable to contact server/ MySanté internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MySanté » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MySanté » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MySanté on android.

Solve MySanté black/white screens issue on Android:

Follow the MySanté android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aon France, developers of MySanté.

Verified email ✔✔

E-Mail: AppMobileSante@aon.com

Website: 🌍 Visit MySanté Website

Privacy Policy: https://monportailsante.aon.fr/aonadp/footer/dataprotectionwelcome.jsp

Developer: Aon France

About this app

Avec this app by Aon, vous pouvez gérer rapidement et simplement votre couverture Santé. - Demander un devis, une prise en charge hospitalière... - Et encore bien d'autres fonctionnalités à découvrir.