MySanté Status

Last Updated on 2026-05-05 by Aon France

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Most reported problems

Not working

50.0%

25.0%

Screen

25.0%

Common MySanté Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MySanté network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MySanté App
1. On android, goto Settings » MySanté » click [Force Stop]

Clear MySanté App Cache and Data:
1. On android, goto Settings » Apps » MySanté » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MySanté.

On android, goto Settings » Apps or Manage Apps tab.
Click MySanté » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MySanté » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MySanté

E-Mail: [email protected]

Website: 🌍 Visit MySanté Website

Privacy Policy: https://monportailsante.aon.fr/aonadp/footer/dataprotectionwelcome.jsp

Developer: Aon France

Mar 04, 2026, 11:16 AM
a Windows user from Plélan-le-Grand, France reported problems with MySanté : Not working
Dec 01, 2025, 01:16 PM
a user from Rueil-Malmaison, France reported problems with MySanté : Login
Nov 23, 2025, 08:20 PM
a Windows user from Mouzeil, France reported problems with MySanté : Screen
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