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by Ed From PHXAZ

Unable to use the non-US provider finder functionality. After selecting provider type of Doctor, the screen that is displayed only shows ‘Obstetrics and Gynecology’. It does not list any other doctor specialty. I tried every menu option to see if I can show other specialties but been unsuccessful. This app is useless to me right now and is frustrating since I’m finding it hard to look for an in-network provider.

by Ibid17

I expected the app to be my single resource for dealing with any health problem that might arise on my upcoming trip. But I can’t find even the most basic help information in the app to explain how the coverage is actually to be used if it’s needed. Nothing about the process at all — the app seems to assume I already know about how their service works, which I do not.

by Entrenando0047492

This app leaves me feeling miserable every time I’m forced to use it.

Since the major change a year ago:

1.Facial recognition doesn’t work for login
2. More clicks to complete the online submission of claims
3. Unclear what service option to select when submitting a claim
4. Little space to write what service the patient received.
5. Slower than it used to be
6. Must select the patient name when beginning the claim but the app doesn’t save the patient information. Have to enter into the patient screen and confirm the same information a second time.

Previous problems that are still present (and now added upon— see above):

1. SO many clicks
2. Currency should be tied to country where the hospital or physician are located automatically (see #1)
3. Automatic pop up and a total three clicks) just to to access the camera to take a photo of your bill.
4. Autocorrect for typing errors does not function within the app.
5. Have to confirm a second time the reimbursement information, though you selected it at the beginning
6. Must say you don’t have other insurance or a work place injury for every single claim, even for a claim for a child and even though the member has never had any other insurance (this information should be able to be saved under the patient information tab)