Healthengine app not working? crashes or has problems?

Healthengine Status

Published by HealthEngine Pty Ltd on 2023-12-07

Welcome to Healthengine, your home for healthcare with all your practitioners in
one place. We’re here to help you get better connected to healthcare by
making it easier to find the right care, connect with healthcare providers and
manage your healthcare online.

I have a problem with Healthengine

Are you having issues? Select the issue you are having below and provide feedback to Healthengine.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

100.0%

Reported Issues: 4 Comments

By Lynette Grivell 1 year ago

The Healthengine app does not allow me to make a booking. When I click on the time I want, it does not work. It also does not display the available appointments on one page as in the past, nor offer a selection of GPs at the practice I go to. I have an modern Android phone. I restarted the phone with no success, and uninstalled and reinstalled the app with the same thing occurring. It does it for all providers (I tried to book my physio, but that didn't work either).

By Matthew Taylor 1 year ago

Unable to log in

By Bill 1 year ago

Its been broken for weeks. Its not my internet - if it was I wouldn't be posting this! Tried uninstalling and reinstalling to no avail. Going to get rid of it for good.

By Gemma Phanupen 1 year ago

Unable to book any flu shots via health engine as the form has no submit button or anything similar after selecting the postcode and the flu vaccine. It literally just has the form and nothing else to submit and move further.

Common dislikes about Healthengine app

- No way to book appointments in the middle of the night, not during business hours

Have a Problem with Healthengine? Report Issue

Common Healthengine Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Healthengine app on iOS and Android devices. Solve all Healthengine app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Healthengine iPhone Issues and Solutions

Healthengine iOS app crashes, not working, errors
Healthengine iOS app network issues
Healthengine on iOS has black/white screen

Healthengine Android App Issues and Solutions

Healthengine has errors/crashing/not working
Healthengine server network connectivity issues
Healthengine has black screen

Healthengine iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Healthengine app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Healthengine app crashes or not working on Iphone (iOS):

Close and restart the Healthengine app on iPhone
Update Healthengine app to the Latest Version for iOS
Uninstall and reinstall Healthengine iPhone app
Update your iPhone to the latest iOS version

Fix Healthengine on iPhone unable to connect to server/internet connection issues::

To resolve Healthengine network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Healthengine black/white screen (blank screen) on iPhone:

Follow the Healthengine iOS app troubleshooting guide Here →

Healthengine Android App Issues and Solutions

Fix Healthengine not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Healthengine app issues:

Force Stop the Healthengine App
1. On android, goto "Settings" » click Healthengine app. » click "Force Stop".

Update Healthengine to the latest version on PlayStore

Clear Healthengine App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Healthengine app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Healthengine.

Fix Healthengine unable to contact server/ Healthengine internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Healthengine » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Healthengine » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Healthengine on android.

Solve Healthengine black/white screens issue on Android:

Follow the Healthengine android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HealthEngine Pty Ltd, developers of Healthengine.

100% Contact Match

Developer: HealthEngine Pty Ltd

E-Mail: [email protected]

Website: Visit Healthengine Website

About this app

Welcome to this app, your home for healthcare with all your practitioners in one place. We’re here to help you get better connected to healthcare by making it easier to find the right care, connect with healthcare providers and manage your healthcare online. • Find trusted GPs, dentists, allied health practitioners, medical specialists and pharmacies across Australia. • Book appointments 24/7, whenever it’s convenient for you. • Save all your healthcare providers in one place with My Care Team™ for faster booking next time. • Find and book telehealth appointments with online GP doctors covering a variety of services, including prescriptions, medical certificates, general consults, diagnosis and referrals.