Fever: Local Events & Tickets Reviews

by Boyhither

I randomly got charged for a event i didn't even know about, the same day of the event. SKETCHY!! I tried contacting the company live chat, they cant do anything, so they will email u back in several days from a different department(what?) then called, the call was dropped or i was hung up on, them i called again where i had this guy basically ask me a series of questions trying to place the blame on me because why? Tickets are non-refundable, asking me like does anyone share my account, or my credit cards, or what kind of phone i have (saying this purchase from a iphone 10, i have a iphone 8, then he said “oh it says 10.4 so that could be yours, i dont know”) he doesnt even know what hes asking, trying so hard yo place the blame on the lack of security for Fever. DONT USE. I finally hung up because “customer support” means letigation to them and i was getting nowhere, and also ironically you cant even delete your account!!! You have to email them to ask to delete it? I havent used this account in over 4/5 months, i wont be using it again. What crap.

by Iv2021

I purchased tickets for an event months ahead of time, then closer to the event the event was postponed and we were given vouchers for the rescheduled event for 3 months out. Fine, I went ahead and scheduled the new dates.

Closer to the new dates the event was canceled stating that we would be given vouchers for the same event. However, no new dates were posted. Since no new dates were posted I contacted costumer service requesting a refund (my tickets were $140) since the event had no new dates.

After multiple back and forth emails , this app refuses to offer a refund and insists on providing vouchers. I was told the event I initially purchased tickets for is no longer offered and I was told to check the this app app regularly FOR THE NEXT NINE MONTHS just to see if they make new dates available. How does that make any sense? If the original event is not being offered we should be given refunds. Their customer service is poor and their practices are unfair and deceptive. It’s better to look locally online for events you’re interested in than using Fever or this app for anything. I won’t be purchasing through them again.

by Restlessbee35

First, notice that all the good reviews are about the service, not about how wonderful the events are. That’s very important (because I’m pretty sure most of the events either don’t actually exist or they are put together very poorly).
Second, my story and experience with this app is much the same as those who have given a similar rating. I bought tickets for two events MONTHS in advance. The week before the first one (the candlelight concert) I noticed that the dates on our tickets had changed to a later date. When I tried the “chat live” option, I got a message saying they were busy and then another saying to email my email to them so they could get back to me later. I asked for either the date on our tickets to be changed back to when we had originally booked or for a refund. When someone eventually got back to me, I was told they had to unexpectedly “postpone” the event. I asked for a refund of the tickets for that event as well as the Van Gogh event. I was told I would be receiving a refund and I’m waiting patiently for that to occur.
Please look Fever up on the Better Business Bureau, those reports say a lot of the same things. Fever is a scam and I have no idea how it has such a high rating. It’s the Fyre festival all over again.

by Jireki

Fever inaccurately shows dates and times that are not actually available. Be sure to read the other reviews, as I wish I had. Customer service was TERRIBLE, and there is no “live chat” that they advertise, only a very badly delayed email response to questions. I bought two tickets for an event, and the dates and times needed to be changed, so they issued two vouchers for the price of the ticket (not including the ticketing fee, which is fine and I understand). But days of trying to use the vouchers, they still were not working, eventually I figured out that the dates and time shown are not actually available. Had to end up just buying a random day that the vouchers actually applied to bc the vouchers also had a limited time they could be used until. I’ll have to take someone else bc the sheer difficulty off getting any assistance to actually purchase the dates I actually wanted. I unfortunately already bought two different sets of tickets for two events, but WILL NOT EVER use Fever again.

by British Paul

First… the verification process is annoying if you’re trying to pull your ticket information. On occasion, you are logged out then need codes to access your tickets. Not user friendly. Where’s the ‘face ID’ option to avoid this mess? I’ve tried this app for 2 events. The first event cancelled twice with poor communication from this app. The 2nd event (Love Actually Live), I believed we had purchased 2 specific (numbered) seats in a premium seating area only to find they were not specific seat locations, and we would be assigned seats by the ‘house manager’. If I’d gone directly to the venue website, I would have been able to select precise seat locations and for less money in the ‘premium zone’. I have no clue where in ‘zone A - premium viewing’ we are sitting for the show. And the terms for seating locations don’t match the terms at the venue. This ‘middle-man’ app has disappointed 3 times and it can’t be trusted to deliver. If you want tickets for an event, avoid this app and go directly to the event/venue. I will be doing just that from now on.

by TrixieLaRude

Be careful purchasing anything. They ‘postponed’ my birthday dinner. A month later, after many messages I’m told to pick another date. All the dates are sold out for months. How many other people did they do this to? I can’t even tell if it’s a valid event
Their customer service is also a joke. No refunds ever. Even when they can’t fulfill their end of the deal. Take forever to get an automated reply which you can’t reply to. I’ve had like 5 cases opened for the same issue. My event from May is now rescheduled for sept. And I have pretty low hopes of it happening.

Update - and of course the ‘rescheduled date’ for this event which I suspected would never happen has now been canceled. AND... wait forever if, they’re still holding onto my money. Now I get to work with my bank and file a fraud complaint. Do not buy anything on this site!! I was scammed $80 on something I bought myself for my bday. People are just evil 😡
And I’ve already dealt with their ‘customer service’ dept in this multiple times!!! If anyone there wants to help me, just refund my $80!

by AlyeciaR4

I’ve been struggling for WEEKS for a refund on a event they randomly cancelled my tickets for and never notified me about. I’ve been talking to ONLINE customer service because they lie and tell you they don’t have a customer service line to actually speak to a rep, which is untrue because initially when my tickets were cancelled, and I found out the morning of, they called me and I was able to speak to someone. Since agreeing to a refund, I have not gotten anything since. Like I said I’ve been talking to customer help and they just tell me the same thing over and over “the refund is still processing”. Well today they said it’s BEEN cleared on their end and they’ll send me a statement, which they still haven’t and have otherwise been pretty quick to respond and send emails. I’ve checked my bank statements all the back to the day before I even requested the refund and have spoken to a bank representative and have confirmed I have NOT received a refund or payment for the amount owed or from the company. This company is SKETCHY. I highly suggest using pretty much any other company except this one.

by Ang_Willi

I have seen other reviews similar to what I am going to post. I bought my tickets for the Van Gogh Immersive event months in advance (6 to be exact) and spent $300 on them. The venue was TBD. I got an email acknowledging my purchase and then never another word about WHERE this event was going to take place. Since we are mid-pandemic again, I kept thinking this was going to be postponed since I had not been notified of the venue. Surely, I thought, they would be sending more details. Well, October 24th my calendar reminded me of the event and still no email regarding the venue. My calendar was the ONLY clue I had that my tickets were purchased for that date. We had company in town so the day flew by me. I contacted this app a few days later and the response was “As you can see in our Terms of Use, our policy is that tickets can’t be refunded, changed or modified.” I guess they got me good. Joke is on me. Horrible communication from this app but that is modern day, non-existent customer service. Do not buy from this app.

by IrenaS73

I see the service and policy of this app as criminal. They take the money even without providing what you paid for. Fever works incorrectly and jumps the selected event time. And it happened to me TWICE! After the first time (and an 8-day wait), I got a voucher in the amount of what I had paid and the instructions pointed out that the total should be zero if I applied the voucher correctly. However, they still charged me the fees ($30 for 6 tickets) which I accepted to pay as I really wanted to go to this event and there was no other way to purchase tickets. And it happened AGAIN!!! WRONG TIME! This was not my mistake neither I have changed my mind. It was purely an app malfunction BUT the only answer I got is that they have no-refund policy. And that they see the time differently on their platform which is another proof of malfunction as I provided screenshots of what I see in Fever but nobody seems to care. In the meantime, a friend managed to buy correct tickets (that’s how much we want to go). And I have 6 tickets for the time nobody needs and $253 less in my account. And the saddest part is that I see now I’m not alone in this as there are many reviewers that experienced the same.

by Cat New Nickname

Recently tried to get tickets for the BTS Pop Up: PTD and it was an absolute MESS using this app! I had notifications turned on for Fever and I never received a notification when tickets went live even though I received an email notification (that was auto-marked as spam). The event also allowed for people to get unlimited tickets for this incredibly popular event, which is a huge limitation of Fever if they just couldn’t limit ticket purchases per person. So one person could panic grab 50 tickets across multiple dates and likely won’t be going to each of those dates, leaving fewer tickets for everyone else. These were free tickets so they should’ve been regulated WAY better as now people are going to try to sell them to people who want them despite being free. There’s also no way to cancel a ticket on your own, and you have to submit a request to remove it but it’s not intuitive to do that. Fever also had multiple bugs and kept showing dates/times as available when they were actually sold out no matter how many times I closed and reopened Fever . Poor app/event design and a terrible experience!!!!

by Ivanka Trumpets

Wish I could give a zero rating because I truly feel like Fever is garbage. They are fraudulent and are a scam. Their costumer service is useless. First I was on a waiting listing for Kusama’s new exhibit at the NYBG. I purchased two tickets through this app which I thought was for the whole exhibit but turns out I spent 50 dollars for only garden passes. Very misleading.

On the day of the event it was total down pour. The weather was awful for an outdoor art exhibit. I contacted NYBG who told me to contact this app since they couldn’t refund me. this app did nothing to help me. They didn’t offer a refund, didn’t offer a voucher just took my 50 dollars despite being misleading, doesn’t explain their ticketing policy or anything. They were just like lols sorry we only give vouchers 48 hours before the event. They say whatever they can to blow you off and take your money.

I had to contact my credit card company to get this charge removed. Fever is a waste of time, this company is a waste of space. The user experience of this whole app is bad. The interface is annoying. How does Fever have a 4.8 rating when it’s flooded with negative reviews? They probably get their employees to leave good rating. Seriously such a scam.

by Jessstours

In March 2021, I saw advertisements for a Van Gogh attraction in Boston. When clicking on the link, I was brought to a website for this app to purchase tickets. The location had not been secured yet but I was able to pick a date in December and purchased 4 VIP tickets totaling nearly $300. Immediately to my surprise, after purchasing the tickets, I received no email confirmation regarding proof of purchase. I assumed this was a glitch or perhaps the company will send me a summary of purchase at a later date. Months went by and I never heard from this app. Confused I emailed the Van Gogh attraction that I thought I had purchased tickets for on October 2021. They responded immediately that they had no record of me or my purchase. Like thousands of others, I was confused by the dueling events and duped by this app. It has now been 1 year and I have received zero communication from this app regarding my tickets or the Van Gogh event in Boston. Unknowing to me, the event came and went. I recently confronted this app about this experience, and requested a refund which they promptly denied. They stated their ticket policy is “no refunds.” They claim I had access to my tickets the entire time and could not provide any proof of purchase or email communication sent to me regarding the event.

by RaeS221

I wish I saw these reviews before I purchased. I got lured into a “Dining in the Dark” experience on Facebook. A couple days before the event, it was cancelled with no new date. I waited a few days then finally reached out and never got a reply back except for automated messages. I then got a notification that my case was closed even though I had not received a resolution as to whether or not I could get a refund or the new date. Finally I had to tell them I would dispute the charge with my bank before they replied that they don’t give any refunds. Period. Completely unreasonable considering they cancelled the event & without a new date how would I know I could attend? They offered me a “VIP” voucher. I can’t even use it for anything but the event I originally purchased soooo how is that at all helpful? I tried to use the live chat and no one ever got back to me. They have no phone number and if you look at their FB page, all of their comments are hidden. Sounds sus to me. I wish I had looked at these reviews and reviews on many other sites with people saying the same thing! To hear that I’m not the only one going through this just shows they either really don’t care about the consumer or it’s a SCAM! Save your money.

by Mreizorc

I've bought at least four event tickets recently and have really enjoyed Fever. But last night around 6:30 EST Fever was not working correctly. When I viewed my most recent purchase it said there was only one ticket. I was pretty upset because it was a purchase for my son the next day and I was worried that there would not be tickets left this late. I was confident that I had made a purchase of three but I continued to refresh Fever and it continued to display only one. I even showed it to my I then purchased two additional tickets so our family could attend the planned event. Minutes later I returned to Fever and it now stated 3 tickets on the original purchase and 2 on the second purchase. I reached out to the customer service line which responded that they do not issue refunds. To me this is a no brainer in customer service. If a customer is telling you Fever you developed and regulate had an error which resulted in additional purchases the company should issue a refund. In addition this also to me seems like fraud. If I tell the user they only have one ticket they'll buy more and that increases my sales. Overall I'm not returning to Fever, if this is how they operate fraudulently.

Disgruntled to say the least.

by Bubblesm1

I was trying to buy two sought after tickets for an event in DC for myself and my friend in August. I had already given my credit card information and purchased the tickets when I was told I had to download Fever. It was the only way I could see my tickets since they didn’t send me an email confirmation. This was extremely annoying since I had no say in getting Fever or not. I was forced into it. Then, I had to transverse multiple pages and explanations of club levels for Fever which I wasn’t interested in at the time. I just wanted to find proof of my purchase and my tickets. I was asked if I wanted to transfer a ticket and I did but after what I’ve been through I didn’t do it because I didn’t want to force Fever on my friend. This was, as another person said, an extremely shady manipulative ordeal to get me to download Fever. I’m hoping when the day comes that the whole thing was legit and I actually have tickets. At this point I’m wondering.I have no email confirmation or means to print these tickets.

by DONT DOWNLOAD THIS APP! !!

I’ve had this app for a while and the first time I actually bought tickets to an event, the page said the address will be somewhere in Williamsburg. Then after I bought the tickets the address was in Queens. So since I was confused I wanted clarification. I call them and I’m on hold for 30 mins and then they said no one can help me at this time please call later. Then I tried their messaging service. And waited my turn. Then when it was my turn I messaged them and they didn’t respond and then it said I have been unresponsive please try messaging again. Then after 3 more tries of the same thing, a lady named BARBARA asked me what was the name of the event. I immediately responded so that they wouldn’t tell me I was unresponsive. But she never replied and then the message system said I was unresponsive and to please try a new message. I’m thoroughly annoyed and hope I don’t end up going to the wrong address. Won’t be using this app after this.

by Dorklepuff

I know Fever isn’t generally responsible for all of the events other than as a marketing/ticketing tool, so I have no issues with that service. They definitely have some cool stuff. However, I think the way they sell tickets is very shady. For the event I bought tickets for, 2/3 days were sold out. No biggie - I bought for the third day while a big red sign flashed at me saying “LESS THAN TEN TICKETS LEFT. BUY NOW” Gross marketing tactic to get people to buy without thinking. Then, if you read the notice fully, it says less than ten tickets left “at their best price.” I was also able to buy at least 12 tickets at their “best price” that supposedly only had 10 left. I obviously only bought two, as that’s all I needed, but it’s a really manipulative system. They also opt you in to sharing a ton of data unless you dig into the permissions and opt out (Which you should do), but that’s not really a surprise today.

by Sniffmenow

So someone from feverup finally responded back. And replaced my useless vouchers with vouchers I was able to use on Fever . I went to the bubbly brunch mimosas with baby goats and it was pretty fun. I was scared the experience was going to be a scam, but it really wasn’t. The goats were pretty cute and very wild, you get to feed them too so it’s overall a great place to go on a first date.

————————————————————————

I tried to get a refund for the experience but they said they do not do refunds and I can get a voucher instead. So whatever I did. The event is now showing that it has ended and the show wasn’t even supposed to happen until March. I have been trying to reach out to these people to get a voucher to use on something else and they have been of no help. I also have another voucher that I can only use for the Star Wars experience. So at the moment I have two useless vouchers that I can only use for an experience that is not even happening. If someone from this app can reach out to me and get this resolved I will change my review. Until then I do not recommend buying anything on Fever.

by NiceGirlLisa

Updated review: I updated my review from 1 star to 4 stars because the customer service department really went out of their way to do the right thing. They showed empathy and allowed my concerns to be heard. I appreciate the follow up.

Original review: this app has horrible customer service and there is no phone number to contact anyone. We had a death in the family and wanted to reschedule our tickets to an event that evening and Israel the live chat agent was very rude to me after I explained the situation. We weren’t asking for a refund, just a reschedule. I asked to speak with a supervisor or manager and he said that was not possible. He said “I’m not going to bend rules for you or anyone else. If you had contacted us 24 hours in advance we may have been able to help you. No company in world would give you refund the same day.” And then he disconnected the chat before I could respond. Again, we didn’t want a refund, just a reschedule. Horrible way to treat someone who is grieving. Never again!

by D Diann

We had tickets to see the Van Gough Immersion on a day when the weather was horrible. I called and spoke with Alejandro S. The venue asks that you give them 48 hours for any changes. I didn't have 24 hours before our show was to begin. This young man escalated my issue and within a few hours, they voided out my old tickets and allowed me to select another date. I was so appreciative that he was able to assist me, bc, as I said, our tickets were for a show that was less than 24 hours away. I had purchased my tickets far in advance because I love Van Gough’s works of art. We visited his museum in Amsterdam, so I didn't hesitate to have another chance to see his awesome work. Thank you Alejandro S. for being so kind and helpful.

by Ico9876548

I will never use Fever again. I used it for an event in New York on Halloween at the Hotel Rivington (A View to Kill: 007 Penthouse Halloween Party) and this app had two types of tickets, one for general admission and one for an open bar. When we got to the location on the day of the event, the staff at Hotel Rivington said the company this app had not even told them they were selling their tickets so they could not accept ours... We had already spent money, some had spent $50 for the open bar and these tickets could not be accepted and were fraudulent. How can a ticket selling company even let something like that happen? On top of that to get in, they said we had to pay $75 which was ridiculous seeing as we had already bought the tickets through this app. The staff at the Hotel assured us that we would be refunded through the company. Except it took going back and forth with this app’s company service for WEEKS before getting refunded. The live chat had even “left the chat” once I told her what the issue was. DO NOT TRUST THIS COMPANY WITH YOUR MONEY. THEY ARE A SCAM!!

by Kitty Kitty Cassie

I started using Fever a few weeks ago trying to find some interesting things in the city to explore with my bf. This Saturday evening I purchased tickets to see a comedy show for that same night. When I went to my email to check the order confirmation, I noticed another email from another purchase made to my account which I never made. I contacted customer support immediately and they refused to refund me or even investigate the charges even though I never authorized the charge. I’m in complete disbelief that they didn’t bother to help resolve my issue. It was a charge of $20 that has been deducted from my account.
I have completely deleted Fever and now I have to contact my bank and change all my card information which is a huge inconvenience. I would not suggest anyone put their card on file with Fever for any purchases.

by Jay03112013

I never write reviews but I just have to for this past weekend. Had the worst possible experience using Fever. We purchased tickets to the LA Beer and BBQ festival. The day of my wife and I arrive at the event at 1115 with an expected 1130 start time. The even didn’t start at 1130 but instead 1245. Excuse was the fire marshall hadn’t approved entry for one reason or another. Staff were completely unprofessional. Finally after over an hour we are allowed in and the lines are at a minimum a 30-60 min wait. They oversold the event. The venue was extremely small. Rather than creating more sitting areas in the parking area, vendors were allowed to park their POVs which restricted space for customers. Food was amazing but with only 2 alcohol stations, there was no opportunity to try the liquor. Never using Fever or attending events hosted by them in the future.

by Inutetsaiga

I used this app to buy tickets for a mad hatters drink event last month. Even though my Uber got into an accident & I emailed/called/live chatted this app that I couldn't make it in time and would still like to make another event time, no one helped me out. I couldn't get an actual person on the phone till 2 weeks after the event passed, and they told me to handle my request with the event. Despite the event uaigg this app directly to sell their tickets, they couldn't even provide a number or email to reach the coordinator at. I'm still 120 bucks short over a month later.
Oh, and their customer service is trash, notice everyone with a complaint gets redirected to another email for them to tell you we unfortunately don't do refunds cuz it's stated. They will keep your money if there's a problem

by Sick With FEVER

I do not recommend Fever at all. I never write reviews, but I feel I have to say something to try and save users from downloading Fever! I attempted to purchase tickets to an event for a group of friends and as soon as I did it generated false coupon codes. When I contacted this app’s customer service they did answer, and appeared helpful, but said they don’t know what’s wrong and they’ll have to get back to me. When I called the actual vendor of the event they said they didn’t know what this app was and that they also couldn’t help me. I’m very concerned that this “company” now has my information and my money!! It’s my fault for not doing more research into this company- and I am disputing the charges but have had no response from this app since submitting my claim.

by Lparev

If you are trying to install Fever , it’s probably too late... you may have already purchased tickets through them. We were very unlucky with exchanging our tickets due to a family event that came up 2 weeks prior to the this app event. They would not help us exchange it and instead we were offered 24-hour vouchers (who does that!?). There was nothing for us to switch to so we lost an opportunity to truly exchange the tix. Horrible service! I am sure there would be buyers for our tix since it was sold out, and this app could offer us more durable vouchers. We won’t be patronizing them again and neither should you.

RESPONSE AFTER this app RESPONSE: The 24-hour voucher was not in the terms of service for the original purchase.

by Woohoods

They force you to download an app for tickets when you have to print your confirmation email anyway. They’re trying to boost their app to look more popular through lying in emails. This is wrong. Is it not okay.

Summary: made me download Fever to receive tickets, app showed incorrect info for an $80 ticket purchase, customer service was unapologetic, unhelpful, and unresponsive after the very initial question.

I purchased my tickets from the this app website, and was told in the confirmation email that it was NECESSARY to download Fever in order to access my tickets to get into the venue. Three hours before the event, my app said the event was “over.” No tickets to be seen.
Their customer service rep Barbara was curt and very unhelpful. Did not acknowledge that the event was still happening. Did not apologize. Did not say anything regarding confusion. She simply said “for this event you have to print the confirmation email.”
Fever was useless for my event. Why was I forced to open it?
And WHY do I need to email the company to delete my account? It takes 72 hours to delete an account? This is a lie.

by Joanne_r90

this app has been very responsive and helpful with my issue. I purchased a ticket for an event and I accidentally purchased it for the wrong time. I contacted them to see if there was a way to switch the time. They emailed me immediately and told me that they will look into it and see what can be done. They got back to me and let me switch the time without charging me again. I like the fact that they have messaging options where you can text someone and they can assist you and they also communicate through email. Thank you this app for being accommodating . Now I can go and enjoy the event with my friends!

by Battleman9

Being born and raised in NYC an app like this is amazing for planning events and figuring out what to do with friends around the city. Since I’ve moved away I don’t use it since my city (Albany) is small and lame. I do re download when I’m heading back to the city. It would be helpful to save events in a list of some kind so you don’t have to constantly remember the name of it or when it was. It would be helpful to have a collaborative list so friends can plan in Fever what they’re going to do. Just my opinion. Keep rocking on

by Lwndnslowushwajavsv

Just want to take a sec to give a shout out to Fever. I just received a great customer service (thank you Ronald). I accidentally had concert tickets and this app tickets to another event booked on the same night. I received a voucher and was able to switch dates of the event within an hour!! No problems no fuss no trouble. I love using the feverr app BUT I wish it had a little more variety of events available. It’s pretty limited comparing to eventbrite and other event apps but I still like it.

by Rose Vee

this app used to be a trash app a few years ago- to my surprise they really stepped up there game. This isn’t really an activity discount app- although you can find some really great deals on here- you can still find a ton of fun things to do in the city and I really like what they’ve done. They have a 24 hour help chat and youthful activities. Don’t like the no return policy if you purchased by accident or couldn’t make it to the event so I would recommend they improve that!

by Happppyycamper

I have been using this app for a year, and I‎t definitely given me a lot of great ideas/deals for things to do in the city. Recently, I made a mistake on a purchase, and their customer service was incredible. They responded quickly, and were able to work with me and my case. I have had similar situations with other companies (cough: Groupon) that did not turn or so well. They were kind, flexible, and respectful the whole time. I’m impressed and satisfied.