buybuy BABY Reviews

by Abcdefghij1234567790

When placing a registry order through buybuyBABY , an error message came up. So, I went back to the registry to place my item in the cart and purchase. When I checked my email about 30 mins later I noticed two order confirmations. I immediately called customer service and they said they could not do anything about it as the order went to the warehouse. As per their request, I contacted them once I received the shipping notice to have it re-routes to the warehouse. This did not happen and the gift arrived 2x and I was charged 2x. I cannot ask the recipient to return the gift as she is about to give birth and I don’t want to inconvenience her. Customer service was extremely unhelpful. Do not purchase through buybuyBABY .

by MissWhiskeyGirl

UPDATE 10/20: buybuyBABY still hasn’t been fixed. The “new arrivals” still show last Christmas items and only 28 at that, as many updates there has been, it’s still a pain to use buybuyBABY. I took off stars to even see if it’ll be fixed (I’ve also emailed them weeks ago and heard nothing back 🙃)

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Seriously it’s been like this for months. It only shows 28 items when you go on new arrivals, but on the normal website it shows NEW NEW. I just delete buybuyBABY everytime I realize it’s not fixed. Please fix it so I can use buybuyBABY again. Thanks!!

by Sunshine8585

Buy Buy Baby as a store is terrible— terrible customer service. It is difficult to get a hold of a representative and when you do, they usually don’t have answers and seem bothered. The store has a big selection, but little stock. It’s SO frustrating when you register on a Sunday, and then 2 days later half your chosen items aren’t available anymore.

As far as buybuyBABY goes… very confusing wording on items. Some say “unavailable” while others say “out of stock”. This is confusing because there is nowhere that explains their meaning of “unavailable”. Is it a synonym for “out of stock”? Is it no longer available ever? Who knows? The “notify me when it’s available” option doesn’t work. They don’t notify you. You need to keep checking for when things come back.

Some items come up as out of stock/unavailable BUT it you select the item, you’ll see it IS available online, but not in store. (Or the other way around). SO annoying!

My baby registry is from Buy Buy Baby…. I noticed that some gifts purchased “anonymously still come up with the gift giver ‘s email address. 🤣🙈 Also, gifts I KNOW were purchased and are on my “thank you” list are coming up as still needed. In 2021 there’s really no excuse for having such an outdated, faulty registry app. I would not recommend anyone do their registry through Buy Buy Baby.

by Allieroo55555

I got buybuyBABY to manage my baby registry because previously the bed bath and beyond app was very helpful for registry management. However, sadly, this has not been the case with the this app app. Everytime I click the registry button in buybuyBABY it shows my total number of items, but within seconds goes down to 0 items and loses my information completely. This has been an ongoing issue for weeks now and I have not gotten the needed support to correct this issue. Needless to say, buybuyBABY has been useless to me and caused nothing but frustration rather than being the helpful tool I was hoping for.

by Michayla18

I just downloaded to create a registry, but after creating an account, you literally cannot sign into the registry. I tried logging out of my account on buybuyBABY , and now I can’t sign in at all. After entering the correct password, the “Sign In” button stays completely greyed out and does nothing when you click it.

Edit: oof, after reading the most recent reviews, it is clear that the high reviews are from years ago and that buybuyBABY is now basically useless, along with the mobile website. My complaint above is not a random, unusual glitch. I think I will move into a more reliable store. Being mobile-friendly is non-optional for large retailers these days.

by Tularuu

buybuyBABY has an interesting way of making lists for items you may want called “idea boards”. However moving items between these boards is very slow because after you move an item, the back button is frozen. So you need to go back to the main idea board page, click on the board, and scroll all the way down to the spot you were at. I have very large lists and frequently move items during my planning process so this made things difficult. Another issue is that when you click on an item on your idea board it does not take you to the page with the items details, it just makes a pop up asking for the quantity of the item you want. I have to use the search function to track down each individual item again and again if I want to see the product’s details. This makes for a very clunky and slow list making process, which is bad for an app who’s primary function is to help you make lists for baby items.

by PrincessMishy

The registry doesn’t work half the time. For some reason both buybuyBABY and the mobile website will say I have no access to the registry I created and it makes absolutely no sense! Why wouldn’t I have access to the registry I created that is associated with my login information!? Also it’ll let me add things to the registry (most of the time anyway) but when I go to review my registry and see if things need to be removed it will usually say I have no items on my registry. It’s very annoying and frustrating that I can’t do anything from my phone. And even more annoying that it locked me out of my own registry so I can’t even see if my address was updated or not.

by Rmbly

I haven’t purchased anything yet from buybuyBABY and so far I have only used the registry features.

Dislikes: The checklist isn’t always accurate, when searching from the checklist you don’t get every item associated with the category and only see the ones that are probably sponsored to show up, and not all items are categorized correctly. For example, Honest diapers show up under Health & Baby Care instead of diapers and I have 3 sets of socks on my registry and they don’t show up as checked off on the checklist.

Likes: You can manually check off items on the checklist to correct the auto check problem and to mark items already purchased elsewhere. I like the look of buybuyBABY and it’s easy to navigate.

by DiamomdPrincess0407

I attempted to make a purchase directly through buybuyBABY from my registry and my card wouldn’t process. I decided to try directly through the website and voila’ ,crib purchased. A week after purchase buybuyBABY tried processing my card again for a 2nd charge. I want my registry to be as simple as possible for guest, therefore I’ll be going with a different registry.

On a positive note, one thing I did find pretty cool was the “idea board”. I am obsessed with pintrest, so it was nice to put together a nursery with the products that are specifically being used.

by Kmc3202

I used Buy Buy Baby for my registry and while I have issues with the registry itself, I received a lot of gift cards. It drives me crazy that when you make a purchase with the gift card, your info isn’t saved and you have to manually type it in each and every time. Seems like I should be able to type it in once and have it saved to my account until it’s used up. Also, all the coupons offered to me should automatically be in my account. Some are; some aren’t.

by BZCinaMan

With the talk about contactless payment nowadays, buybuyBABY can allow us to pay with the credit card without swiping the card on the machine, similar to Apple or Walmart pay.

Secondly, refer back to contactless, you should have buybuyBABY to store the purchase receipt. 1) There is no contact with the cashier, 2) save paper, 3) easy return for customers. Customer don’t have to look for the receipt.

Hopefully to see this suggestions in the future app.

by Livinthejeepdream

buybuyBABY is so easy to navigate, the store has so many of the items for you to test out in person, and there are always coupons being sent! Did I mention you can use the bed bath and beyond coupons in store as well!!!! Very impressed with this company!

by Bvbyblue

I love BuyBuy Baby, I go to the one located in Rancho Cucamonga and the workers are so friendly and helpful also know so much about the products they sell which is great to know about the product before you buy it! buybuyBABY made my registry so much easier my family had no issues when it came to buying gifts or finding my registry for my baby shower. Would most definitely recommend to a friend! (:

by Lost In Chicago

So many new items and new technology I would never know about if not for Buy Buy Baby. You don’t get that support or customization with large online general retailers. Love curbside pick up. Online coupons per my individual account helps if you forget to bring the coupon to the store. Love the designer clothes.

by 2wilight

I do not have children so I never needed a store like this. Recently I visited the shop for a family member who is having a baby. What a fabulous place! The staff are all obviously Happy to be working there and obviously Happy to help anyone!!! The selection is amazing!!! Prices, deals, coupons!!!!! This store is a Must for everyone expecting to have a baby!!! It was so much fun!

by Nicole48

Buybuy Baby has helped me every step so far for this new momma. They calmed my nerves and pointed me in the right direction and were very knowledgeable and helpful. They were so interested about my journey of becoming an intended parent and using a surrogate because of not being able to be pregnant due to health issues. They truly made me that much more excited for my journey! Thank you for that!

by Aaabwa

My favorite registry yet. They make is so easy to go in and set it up. If you don’t have time for that then buybuyBABY makes it easy to add and delete items from registry. Love being able to use the buybuy baby coupons. buybuyBABY lets me know when an item has been purchased off my registry. All around I really love buybuyBABY and the store. Really enjoyed going to the store to see first hand the car seats and strollers.

by Mercatante

I visited the Kentwood store the other day & needed to purchase a gift for an upcoming shower. Having recently had eye surgery, I was unable to read the registry very well & one of the associates, Dionna, sat with me and showed me the items still available and helped me decide which ones to purchase. She completed the entire transaction for me as I decided to order the items online & have them shipped. She was patient, thorough & very friendly. She was exceptional & made it a very pleasant experience.

by Jcmay27

From the moment my husband and I walked in to ask about the baby registry we were immediately helped by professional and friendly personnel who had the knowledge to help us make difficult decisions on products. We walked our with me in tears of joy for how much personal time they took to make sure we felt taken care of and comfortable with our purchases. Even reassured me when I called in with follow up questions. Cannot be more happy with their services!

by Great Photo Print App!

I always get really good prices on things, fast delivery, and quality products. Their stores are the only stores that actually let you see in person the products they sell. Most other stores just have a few things on display but Buybuy baby always has multiple products you can see in person. It helps so much when you are a new mom. Shopping online is great, unless you are buying a stroller, or a crib, or a walker. Those things you really need to see in person! Besides their in person selection, buybuyBABY is great and well organized to help you find products you need.

by Vtmelissa

buybuyBABY is great when it actually works, however, recently every time I try to look at a product page I receive an error message: “error fetching product detail.” Once I begin receiving this error, I’m constantly bounced back to the list of items in my search and am no longer able to view any product detail pages. I’m in the process of building a registry and buybuyBABY is more trouble that it’s worth right now.

by Serena0016

I’ve been loving buybuyBABY so far! The only issue that is more irritating than anything is when there’s a discontinued item I’m unable to remove it from my registry. When I try to remove it , it just states “Product ID is null or empty” but the item is still listed on my registry. I don’t want family members looking at my registry and viewing over 5 discontinued items! Please fix this issue extremely frustrating.

by Ceelo456

The user experience of buybuyBABY is great. Unfortunately, my battery life completely drains after 10-15 mins of use!

The only other call-out is that the review-stars don’t show up in the search list results. You have to click on the item to view the stars.

by Jannie_Jan

I love Buy Buy Baby that they offer variety and good quality products. Love that they always send coupons for me. Love buybuyBABY that it is easy to browse through products and store coupons all in one place. I scan barcode on the paper coupon they mail me and store in buybuyBABY. Thumbs up!!! 👍👍

by Trendy :))

I love buybuyBABY & store. Returns are super easy, always add your purchases to your baby registry so you can keep all your receipts. It’s the best way to ensure you can return items that doesn’t work for you and your baby. Our store is in Flagler and I love going there, the staff is great!

by Felix020312

Great app!
So easy to manage and you can even go in to the actual store and scan items from your phone to add to your registry no need to wait for a scanner in the store.
Greatest invention ever!!!