Twilio Authy Reviews

by K05a

TwilioAuthy gave me a big headache, first of all after install TwilioAuthy automatically linked to my Gemini exchange and I don’t see the option to unlink it. TwilioAuthy is also linked to your phone number which I hate the most so you will have a problem if you lose your phone. So I decided to uninstall it and when did it I lost access to Gemini. I couldn’t install Authy again because I did not check “Allow Multi-device” before. So I had to submit 2FA Account Recovery in Authy and wait 24h to recover my account, they recovered my account after 25h and after that I could login to Gemini but I couldn’t withdraw any money because after Authy linked my Gemini I have to wait another 72h to be able to withdraw any money. This is ridiculous, I just want to deactivate TwilioAuthy and get rid of that and never use it again!!!!

by Trumpi27

TwilioAuthy is great until you need to change your telephone number. I recently moved to the US and got a new telephone number. Unfortunately I received a recycled number from my carrier and the person who had my number before also had an Authy account. I’m already 1 week into trying to change my number and it seems that you cannot contact them by telephone to get this resolved. Email here; submit this form here; get rejected; this is my experience. I hope that Twitch ditches them soon because then I will no longer need it.

Update: I’ve been in contact with support and my change was rejected again. Are they even trying? I have no texts or calls to the number.

Update 2: I tried merging accounts because I had no luck with support. Now I have access to someone else’s tokens (and my own too). So much for security.

by Christopher J A

Over the years I have set up over 40 websites with 2fa, but every time I got a new phone, I would need to add them all in again, since I used Google authenticator. That’s a pain. With my latest new phone, I wanted to make a change and start using an app that I could transfer, between phones. I chose TwilioAuthy due to it having a desktop app. After adding about 20 of my sites, I started to realize that none of them were named correctly, at least on the desktop app. They were named after my account name. I also started to realize, that the iPhone app kept crashing every time I opened it, and I had to start it up again. At this point, after trying to figure out which site was which, I decided to move on, and installed Microsoft authenticator. What a much better choice, as I do use a lot of Microsoft sites, to begin with. I can also backup and restore all my sites. So, with Authy, an initial bad experience sent me elsewhere.

by Majorgearhead

Update: Found if I uninstall the Apple Watch app and reinstalled it that the proper icons come back, however so do some accounts that were previously deleted. To fix that second issue I had to move one of my providers around on the home screen and the watch syncd up then. One more star since it is somewhat working now. Will rate higher when this is addressed in update.

Reported a broken Apple Watch experience with company where the logo’s for the 2fa providers do not sync up to what is on the phone. They said it is supposed to be this way. That is not correct. They worked before and even TwilioAuthy page shows logos. Rating low until fixed.

by AppPERFORMANCE

1Password recommends not to use itself for 2FA for THEIR OWN account login (but I use it for ALL OTHER logins). As they put it: “It’s like putting the key to a safe inside the same safe”. They give two recommendations to use for their own account 2FA: Authy and Microsoft.

I’ve always had an aversion to Microsoft: ever since they intentionally “went after” the first web browser company, to deliberately put them out of business (by making IE “free” and included with Windows), the only other mention on their site was Authy. Since I trust the security model and expertise of 1Password (and therefore their 2FA recommendation for the 1Password login), Authy is it!

Since I only use Authy for ONE login, my review is obviously limited, but if 1Password mentions it, that’s good enough for me!

by JohnMosesBrowning

Authy works well and is my preferred Authenticator. That said, there are some annoying features. It frequently interrupts usage asking to enter the backup password. This is the wrong time to ask! I’m busy trying to log into something. I do want to backup, but, there is no way I can find to initiate the backup when I want to. Bad design. The desktop version is almost useless. The display of individual items are frequently not labeled as to the website or application to which they apply. This almost always forces me to use my phone instead of the desktop app. Poor design.

by Cellojones2204

I love TwilioAuthy. It's much better than Google Authenticator in my opinion because it allows you the option to backup the account and sync it to multiple accounts. There are little things that I think could be improved like adding in more website logos or being able to add images yourself. Other than that though, I think TwilioAuthy is almost flawless!

Edit: so I’m noticing that sometimes when I try unlocking it with TouchID, it doesn’t actually do anything so I have to enter the passcode to actually unlock it. It’s very strange cause it doesn’t happen all the time.

by Awaldoch

I’m very happy with TwilioAuthy overall. It works well, it’s easy to set up, looks nice, and most importantly: it’s secure. My only two gripes are the lack of landscape support on iPad and the speed at which TwilioAuthy opens. When I’m using 2FA on almost every site I’m on, I don’t want to wait 4 or sometimes 5 seconds to load up TwilioAuthy . I want it to happen instantaneously. Sometimes TwilioAuthy feels a bit bloated. I still prefer to use Authy over something like Google Authenticator, which is much faster, because Authy’s UI is better and it’s more fully featured. But even so, these two issues have prevented a 5 star review. I love that TwilioAuthy receives continuous updates so I’m holding out hope that this will be fixed in the near future! Still the best 2FA app out there!

by Clark-B

Possibly the best 2FA app out there. Unfortunately though it’s lacking two important features and one of those may be a deal breaker for some users. At the very least these two issues keep TwilioAuthy from receiving 5 stars from me.

First and most importantly TwilioAuthy lacks the means for adjusting the size of the icons representing each account. So, if your eyesight isn’t perfect or you have trouble seeing, it can be extremely difficult to make out which account is which. There desperately needs to be a way to increase the size of the icons representing your accounts or at the very least, a way to change from a grid style display to a list.

Second, there should be a way to sort your accounts in alphabetical order. Why this simple feature is missing is mind-boggling. As a developer who’s tinkered with iOS, this feature would literally only take a few minutes to add.

by Victor Sevier

This authenticator does everything right, it keeps my codes secure, backed up and it does get the job done, and it also is just the absolute best! And it actually works parallel with Google Authenticator! Although, there are a couple of issues that need to be addressed:

1. Authy for Desktop
The issue with the desktop version is that every time it is started up, (and this also includes the desktop web version) the codes aren’t synchronized correctly because the codes are refreshed at different times than it actually is on the mobile version because the mobile version always refreshes and gets the right codes in real time, and it’s just not advised to any user reading this, to get the desktop version. It still syncs the right codes, but the syncing is delayed.

2. Dark Mode support!
Now, this isn’t really an issue but it’s just like feedback to the developers to add Dark Mode support because TwilioAuthy already looks great, but I want it to look better so please add it and so it can go easy on my eyes when I use this in the nighttime.

But, I also have one question. Why is there a clone to TwilioAuthy made by the same devs called Starling 2FA? Isn’t Authy enough or is this supposed to be a companion because, I kind of don’t understand as to why there is already a clone...

by Tonejac

TwilioAuthy is solid. I used to use Google Authenticator until when I changed to a new phone, I couldn’t get my old 2fa keys to come over to my Jew install of Google Authenticator on the new phone. I was locked out of all the stranded from my apps where I set up 2fa.

Authy is cloud based so I can have it running on multiple devices. It’s been extremely reliable flexible and useful.

My only small gripe is that the logo sizes for each item in my list of apps is way too tiny (but that is just a small visual thing).

by Daanyul

I like TwilioAuthy and find it quite useful. But not having landscape mode makes for an immensely frustrating user experience, especially on an iPad. It turns what could be a simple app-switching experience into a physical wrestling match with my iPad to get it reoriented. I do not know why this feature isn’t higher priority. I’d be happy to pay a few bucks, maybe up to 5$, for some sort of crowdfunded stimulus to encourage this feature. I’m sure there are many others who feel similarly. I’d be surprised if it were that difficult of a feature to add.

by The1maximus

I absolutely love Authy. I have stepped up and switched all my available accounts to Authy about a year ago. In a recent release you can now search for the logo of the account you are securing, which makes it much easier to spot your accounts. One thing I absolutely love over the other authenticators, is that Authy follows the color scheme of the account. So for example Wyze Cams are a teal color, in authy the colors are teal, but in Snapchat it’s yellow. It may just be a small detail, but it’s the attention to detail that sets them apart.

by Faelynne

I have been using Authy for some years now and have found it to be very useful for secure 2FA sign-ins. I like it better than almost any other similar app because of its ease of use, nifty little icons that make it easy to find what I’m looking for, widgets, visual timer, and overall security.

What was driving me to distraction was it not having landscape view since I primarily would be using it with my iPad Pro while typing on my external keyboard. I had actually begun to transfer out of it to another program when landscape view showed up! Now I don’t really need to transfer away! I can stay with Authy!
THANK YOU!!!

by Jhb303

This is the best 2-factor app in TwilioAuthy Store. It is easy to use, updated regularly, and very flexible in that it allows backups and multi-device syncing. It even has a useful Apple Watch App.

Before you use TwilioAuthy, or enable 2-factor on any of your accounts, spend the time to understand how 2-factor works and what TwilioAuthy does. 2 factor is a powerful security measure that can keep your accounts safe, but it can cut both ways. If you don’t know what you’re doing you can lock yourself out of your accounts for good. Learn how it works and you’ll be able to improve your security significantly with minimal headaches.

by Sosa0810

Hey I really enjoy what authy is during. I just have one suggestion that I would appreciate if you can send the head of director of developer. After registering two steps Authenticator with some website, some doesn't show a logo on it. I recommend to have a option to select your own imagine. For example i register the two step authenticator with authy on my account with runescape; however, it doesn't show a logo relating to the game. It give only a option to the ones in your database. Instead of searching for ever website for the logo, let the user be able to select the image they want or if you can create a algorithm to do it. Thank you.

by HarveyBaller

Not the best graphics, or interface, app even feels a bit sluggish at times and the Settings section UI could be better. But this is the best “Authenticator” app available. The ability to have all your codes securely backed up, and synced across multiple devices, is great. Meaning, you upgrade your phone, and all your hard work is still available. You add an account to one device, you have access to it other places.

I also can’t say this enough, love the Watch part of this. So convenient to be able to find my codes on my watch. Even without my iPhone I can still access my codes when I need them quickly. Might be my favorite part.

by Thestarfire

Thank you for writing An intelligent app and an option to the horrible POS Google Authenticator. I lost all my codes when I lost my iPhone because Google Authenticator doesn’t have any back up options.

I see it as a huge blessing that I lost my iPhone due to hardware failure (Apples not making them like they used to😭). But huge win for me because I was just starting to use 2fa. If this had happened using the google Authenticator app it would have taken me 20-30 hours to try and reset all my accounts and I would have lost very valuable stuff as well😝. Google does search well but that’s about it😂

Thanks for the only intelligent solution currently available for 2fa! You guys are awesome!🤗

by BigBang VIP

Before I had Authy, I was using the MS Authenticator app and Google Authenticator app. All of my work logins require MFA. Well, one weekend, I lost my phone and was completely screwed when I was trying to log into work. You see, because my apps were on my phone, I couldn’t retrieve my codes. I also couldn’t log in with a text to my phone because I didn’t have my phone. The authenticator apps I had were useless if I didn’t have my phone. After that whole debacle, I got Authy which can be installed onto your phone and desktop. It makes it easy for copying and pasting on your desktop as well. I will never recommend any other authenticator app.

by DjPaulVolume16

TwilioAuthy is a lifesaver. Highly recommended over SMS two factor authentication and some other similar apps like Duo Mobile and Google Authenticator. This should be used for your password security needs! I quickly learned the pitfalls of SMS 2FA when I unexpectedly had to change my number, and I had to go to great (and time consuming!) lengths to access my accounts again. Authy prevents you from having to experience this when you change your number for whatever reason, and your accounts are all organized and protected in one central location. A must have!

by JJAABB6569

I have an account online which I use to do business which utilizes this Service. I have been locked out now for 24 hours and unable to conduct my business. I received one email asking a question for me to answer over 12 hours ago and with numerous emails have not been able to speak with a support person. I use the same phone number and email on a new phone and none of my tokens appear anymore for those accounts which were set up with this service. I highly do NOT recommend TwilioAuthy and service! You want a company which provides immediate help and assistance - not a Company and Service that is unresponsive now going on the second day. If you have business critical work do not use TwilioAuthy and service.

by Piper2011

I enjoy the simplicity of how it works, and the system is very safe, my only problem with it, is how long it takes for them to verify your account in case of any problems you have authenticating with your phone number if you haven’t used TwilioAuthy in a while, or update it, change number or info. It once took me over 2 weeks to get It working, lately it’s been better in just a few business days they “authenticate” you, not really sure how that process of verification works, so I can really say much. But if you ever are in an emergency and are unable to gain access, don’t count on Authy to be able to help or act quickly.

by Kevin 72638393

This is easily the best authenticator app and provider available. The backup options are great, as is multi-device support. The website is a wealth information, and their various options (like backup and multi-device) are optional so you can choose the features you need. I also love the secure ways for account recovery that the site outlines in cases of emergency.

The best app and the best company. I would gladly pay for this service (hint hint Authy - please charge me. I want this to be around and awesome for a long time).

by Sh3rb3tS

I use Authy to secure all the accounts I own. It is the same thing as google authenticator but better. Authy developers seem to care more about their app than google. But since I have so many things I use 2fac for, I like to keep them organized. And some things have 2fac but authy doesn't recognize them and have a logo. I would suggest making a feature where you can change the logo to a custom photo that is in your photo library so that you can be better organized

by Jedimasterkyle

I recently upgraded my iPhone and when I found that I could not log into one of my instagram accounts due to the two factor authentication, I thought I was done for. Stupid me forgot that I had enabled two factor through Authy. Since I had enabled backups of my accounts through Authy, I was finally able to get back in!

The only things I would recommend for the next version is more company logos (like Instagram) and the ability to sort accounts, whether alphabeticaly or by date created.

by Youtube.com/DiamondHasNoLife

One of the best things that makes this authenticator app better than all the other ones is the ability to transfer your codes to a new phone if you get one. It even allows iPhone-android transfer or vice versa. That is one of the main reasons why I love using Authy and not any of the other 2FA apps. TwilioAuthy is also very easy to set up and use your 2FA even allows for copying codes for the situations where you have to put your codes in on your phone. Highly recommend this 2FA app.

by D’Anconia Copper

Why did I wait so long to switch from Google’s authenticator?
I onboarded all of my accounts; and, it was a snap. Took a cup of coffee and a couple hours. Now I have peace of mind knowing that I won’t accidentally get myself locked out due to human error or setting up a new device. I even like the Apple Watch app, which is a nice, convenient touch when my phone is away from me. Haven’t tested to see if the Watch app works over LTE, but that would be icing on the cake. Thanks Authy!