Contact Maintenance Support

Yardi is the most buggy and unstable platform for property management in existence. It’s so bad and freezes so often it feels like someone is playing a joke on you. That this is somehow the industry standard is unbelievable. The mobile maintenance app constantly tries to sync without your say so, then gets stuck on the sync screen. Once you restart it has deleted all of your notes and time logs. And it just keeps doing this. You put them all in again and it freezes and you lose them. Do you know why? I’ll tell you why; it’s because the app developers don’t care about their software at all. Just look at it. It’s hot garbage that looks like it was a website built in 1998. Everything is disorganized and like someone too a wad of features and chucked it into an app with no real cafe or consideration for the end user. I’d Yardi goes out of business I will celebrate an behalf of everyone who is forced to us this nightmare. A real app developer would take great pains to preserve the local storage the moment you press save in the app. ESPECIALLY when the devs know this is used offline. But nope, all of your notes get vaporized if you need to restart. No one at yardi has ever thought about UX/UI. I doubt they even know what that is.

This app is antiquated. This could be so much cleaner and simpler to use, but it appears that the user interface hasn’t been updated in years! Seems it’s stuck back in the 90’s! When you try and start a job, you can’t just put your notes in and then complete it. You have to go back and save and then edit and then hit the time clock again and then save and THEN you can go back and “Complete” the order! Such a pain when in the field and trying to get work done! They have us technicians stuck with this app because it’s main program is what the office uses. We end up sending so many emails and texts about our WO’s when the order should do it all more easily.

The developer apparently compiled with the latest XCode 12 and SDKs but did not realize that Apple changed the default style of the date/time picker control. Instead of the old-school wheels it switched to the pop-up time editor (the new default). Of course the UI was not updated for that and the app is even slower to use now (more clicks) plus uglier. All you developers need to do is go in and explicitly set the style back to the wheels. Also, add a direct support email to the developer in the app so we can communicate directly with bug reports.