Contact MARTIN S Food Markets Support

by JerimahJohnson

This is absolutely the worst App I have ever used since apps became available. Do not waste your time and definitely do not use your credit card here to order food or items fr m Martins. I spent 20 or 25 minutes downloading the app, giving them my email, phone number, address and credit card information. I then ordered a beef backstrap on Monday and Martins apps said I could pick it up between 6 and 7 on Wednesday. They promptly charged my credit card the cost of the backstrap and tax plus also charged me 3.00 extra dollars for a online order. Well how nice of Martins to throw that in at the check out. So Wednesday I drive the 30 minutes through the city to get to the store. I go inside to get my order only to be told I had to go back to my car, park in a designated parking spot and call them. So o went back outside called the number, then they take my name and inform me my order was cancelled. So I am about 40 minutes into the trip, already paid Martins. And now my order has been cancelled, no curtesy Email, text, phone call, Nothing!! Simply, your order was cancelled. Well F?!($;56? THANK YOU Martins. I still haven’t got my money back. Biggest scam during the Pandemic Martins taking hard earned dollars and promising food only to find out they cost me more money in gas and time than it was worth.

by 18399577294961

I got this app hoping I could use the Martins Direct feature. After making my whole shopping list I tried to check out but before I could I had to create a Martins card. However once I entered all my information it said “error”, everything was correct but I tried a few more times… “Error”. Then I tried to go to my account on the app to check if something was wrong. I couldn’t check my account unless I made a Martins card. Ok well I guess I’ll just delete my account then try again, nope, can’t delete your account unless you make a martins card, so I’ll try to make a card again, “error”. 2.5 hours wasted so I finally deleted the app. My husband tried to make an account but he had the exact same issue. He even tried to add his phone number (from the martins rewards system) but after entering his last name and phone number, “couldn’t link this number to your account” even though we use it in-store all the time. Definitely not worth your time, just use Instacart.

by Mtpetsmom

Every single time that I am using this app, I am booted completely out of it several times. When I go back into it, I have to go back through the same parts that I was past to get to new information. Yesterday, I added items to my shopping list so that I could shop today. When I went to my list this morning, it was completely blank! I went through the hassle of uninstall/reinstall, restarting my device, with no new results. I keep seeing that you are sorry for the inconvenience, and will turn over the information to the development team, but, nothing ever improves. In fact, things are getting worse! I used to be able to add items to my shopping list, and they would still be there. Your development team is not getting the job done. I think I will be taking my business elsewhere. I believe that you are losing a lot of business because of this app.