Contact Seattle Times Print Replica Support

Twice this week the morning paper wasn’t available online until later in the day -not sure how much later, but it still wasn’t there at 9 AM. Even though I am a long-time monthly subscriber, I am required to re-sign in at least once a week, often more. Today I experienced another of the common problems: the paper is available to a point (for my husband it was page 4, for me it was through the opinion page) and when you flip to the next page it says loading, but it never does load, even if you close and reopen the app. They may not be putting the resources into the mobile app to get people to go back to print, but frankly we are talking about cancelling our subscription totally. A morning paper provides yesterday’s news so we don’t get much value out of the paper anyway and these irritations from a lousy app are the last straw.

Recently, it has become more and more annoying. I see from other comments that I’m not alone. I’m talking about the e-paper’s availability. It’s 6:40am Sunday morning. No electronic paper. I’m reading the hard copy instead. The comment about flipping to part two of an article and winding up at the bottom of it rather than the top remains after more than two years. I think the Times wants hard copy subscriptions but I’ve moved away from that and don’t want to go back. This increasing unreliability is most annoying. Nothing has been done to update the app in two years. It’s time to renew for another 90 days. I’ll renew one last time and if this continues to get worse, well part company after 24 years.

I’m not a fan of the new, revised print replica app. I understand the basic concept of making the app look and behave more like a magazine; there are several magazines that I read online. But. This is a newspaper, not a magazine. Bring back the links to articles continued from one page to another; I like reading an article all the way through, and scrolling through the pages is tedious. Also bring back headings, so the reader can quickly find a section: Business, Opinion, Mix, Sports. I’d have given the old app 4 stars because of the need to log on so often, as other readers have commented. With the new changes I mention, this new format would earn 5 stars from me.