Who Do You Think You Are? app not working? crashes or has problems?

Who Do You Think You Are? Status

Last Updated on 2023-08-11 by Immediate Media Company Limited

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Common Who Do You Think You Are? Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Who Do You Think You Are? app on iOS and Android devices. Solve all Who Do You Think You Are? app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Who Do You Think You Are? iPhone Issues and Solutions

Who Do You Think You Are? iOS app crashes, not working, errors
Who Do You Think You Are? iOS app network issues
Who Do You Think You Are? on iOS has black/white screen

Who Do You Think You Are? Android App Issues and Solutions

Who Do You Think You Are? has errors/crashing/not working
Who Do You Think You Are? server network connectivity issues
Who Do You Think You Are? has black screen

Who Do You Think You Are? iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Who Do You Think You Are? app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Who Do You Think You Are? app crashes or not working on Iphone (iOS):

Close and restart the Who Do You Think You Are? app on iPhone
Update Who Do You Think You Are? app to the Latest Version for iOS
Uninstall and reinstall Who Do You Think You Are? iPhone app
Update your iPhone to the latest iOS version

Fix Who Do You Think You Are? on iPhone unable to connect to server/internet connection issues::

To resolve Who Do You Think You Are? network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Who Do You Think You Are? black/white screen (blank screen) on iPhone:

Follow the Who Do You Think You Are? iOS app troubleshooting guide Here →

Who Do You Think You Are? Android App Issues and Solutions

Fix Who Do You Think You Are? not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Who Do You Think You Are? app issues:

Force Stop the Who Do You Think You Are? App
1. On android, goto "Settings" » click Who Do You Think You Are? app. » click "Force Stop".

Update Who Do You Think You Are? to the latest version on PlayStore

Clear Who Do You Think You Are? App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Who Do You Think You Are? app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Who Do You Think You Are?.

Fix Who Do You Think You Are? unable to contact server/ Who Do You Think You Are? internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Who Do You Think You Are? » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Who Do You Think You Are? » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Who Do You Think You Are? on android.

Solve Who Do You Think You Are? black/white screens issue on Android:

Follow the Who Do You Think You Are? android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Immediate Media Company Limited, developers of Who Do You Think You Are?.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Who Do You Think You Are? Website

Privacy Policy: https://policies.immediate.co.uk/privacy/

Developer: Immediate Media Co

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Developer: MohaamaKhlill

E-Mail: [email protected]

Website: 🌍 Visit Who do you think you are Website

About this app

Subscriptions are available on monthly or annual terms. • No cancellation of the current subscription is allowed during active subscription period. • WhoDoYouThinkYouAre may offer a free trial. At the end of the free trial period, the full price of the subscription will be charged thereafter. Cancellations must occur 24 hours before the end of the subscription period to avoid being charged. Magazine delves in to the celebrities’ pasts, features military and social history, recounts the stories of ordinary and extraordinary people and how they used to live. Packed with practical advice, from getting started to expert tips, we show you how to get the most out of online resources and build your own family tree. The subscription will include the current issue if you do not already own it and subsequently published future issues. Payment will be charged to your iTunes Account at confirmation of purchase. Trace your family's past and discover your roots with Who Do You Think You Are? Magazine. The official companion to the successful BBC TV series, Who Do You Think You Are? Visit for more information. If you would like to get in touch with the team for more information or support please email appsfaq@buysubscriptions.