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I am a long standing member of the faculty. It is now 6 months since I first tried to use this app on my iPhone 11. I have downloaded it dozens of times since my first review. It doesn't work! The app opens, but the screen is frozen, none of the links work. I have to use mobile site. Very time consuming. Earlier this year I wrote: I have tried for a week to use the NYU Mobile App. I have an iPhone 11 with the latest operating system. I download NYU Mobile from the App Store. Then I try to use it, but none of the links work. I have powered down, I have rebooted, I have downloaded the app dozens of times. It simply does not work. The screen is frozen. And I hear i am not the only one with this problem. Any suggestions?

NYU has implemented this app for covid screener access to building. 50% of the time I can’t load the screener page. Other times it says it has update despite having no updates on App Store. I left for my phone unlocked for over an 1 hour once and the loading wheel just kept spinning. Whenever I see”update” I just delete and reinstall the app repeatedly until it works. I’ve been using for 3 weeks and have twice not been able to get cleared because it said I didn’t have my vaccine card uploaded. This has been in NYU’s records since April.

I think it’s time you guys update the app, its been a year since it was last done. There seems to be an issue where if I’m not connected to my home WiFi or the University’s WiFi the app doesn’t seem to load. The app in my cellular data is turned on which makes me think there’s a bug issue with the cellular connection. If NYU plans on using this for the upcoming fall semester there’s no better time than now to get rid of the pesky bugs.