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About: NYU Mobile is the official mobile app designed to enhance the experience of New
York University students. This app will help you navigate NYU on the go and see
the rich life of NYU through university information, events, photos, and more.

Rating 2.2/5

Votes 17

2024-02-06

NYU Customer Service 👿🤬😡😠💢😤

NYU Mobile Contact Information

Listed below are our top recommendations on how to get in contact with NYU Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact NYU Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of New York University

Read 3 Customer Service Reviews 😭😔💔

2.2 out of 5

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App doesn't work (6 months later app still does not work) Please fix this.

2022-05-07

by Yougattabekidding

I am a long standing member of the faculty. It is now 6 months since I first tried to use this app on my iPhone 11. I have downloaded it dozens of times since my first review. It doesn't work! The app opens, but the screen is frozen, none of the links work. I have to use mobile site. Very time consuming.

Earlier this year I wrote: I have tried for a week to use the NYU Mobile App. I have an iPhone 11 with the latest operating system. I download NYU Mobile from the App Store. Then I try to use it, but none of the links work. I have powered down, I have rebooted, I have downloaded the app dozens of times. It simply does not work. The screen is frozen. And I hear i am not the only one with this problem. Any suggestions?

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Good luck

2022-05-14

by Franklinsy

NYU has implemented this app for covid screener access to building. 50% of the time I can’t load the screener page. Other times it says it has update despite having no updates on App Store. I left for my phone unlocked for over an 1 hour once and the loading wheel just kept spinning. Whenever I see”update” I just delete and reinstall the app repeatedly until it works. I’ve been using for 3 weeks and have twice not been able to get cleared because it said I didn’t have my vaccine card uploaded. This has been in NYU’s records since April.

Fails to load via cellular signal

2022-05-21

by Mike Venomous

I think it’s time you guys update the app, its been a year since it was last done. There seems to be an issue where if I’m not connected to my home WiFi or the University’s WiFi the app doesn’t seem to load. The app in my cellular data is turned on which makes me think there’s a bug issue with the cellular connection. If NYU plans on using this for the upcoming fall semester there’s no better time than now to get rid of the pesky bugs.

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Why should I report an Issue with NYU Mobile?

Pulling issues faced by users like you is a good way to draw attention of NYU Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a NYU Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NYU Mobile.