OOReader app not working? crashes or has problems?

OOReader Status

Last Updated on 2026-03-26 by BML Solutions Inc.

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User reports:
No current problems

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Summary of OOReader Problems 🔥

- Cannot edit documents, only view them

- App has begun to shut down halfway through a document

- Conversion process involves uploading documents to the internet and deleting them from the server, which may raise privacy concerns.

📋 1 Reported Issues:

Colin Robinson 2022-05-11

I'm using OO on my android phone. I can't find a way of password protecting either the whole app, or individual files within it. When I first opened a file, it correctly asked me for the password, but subsequently it just went straight into the file without needing the password. Am I doing something wrong, please? Thank you.

Showing 1-1 of 1 reported issues:

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Common OOReader Problems & Solutions. Troubleshooting Guide

Table of Contents:

OOReader iPhone Issues and Solutions

OOReader iOS app crashes, not working, errors
OOReader iOS app network issues
OOReader on iOS has black/white screen

OOReader Android App Issues and Solutions

OOReader has errors/crashing/not working
OOReader server network connectivity issues
OOReader has black screen

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OOReader iPhone Issues and Solutions

How to fix OOReader app crashes or not working on Iphone (iOS):

Close and restart the OOReader app on iPhone
Update OOReader app to the Latest Version for iOS
Uninstall and reinstall OOReader iPhone app
Update your iPhone to the latest iOS version

Fix OOReader on iPhone unable to connect to server/internet connection issues::

To resolve OOReader network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

OOReader Android App Issues and Solutions

Fix OOReader not working on Android, crashes, errors or is unresponsive:

Force Stop the OOReader App
1. On android, goto Settings » OOReader » click [Force Stop]

Update OOReader to the latest version on PlayStore

Clear OOReader App Cache and Data:
1. On android, goto Settings » Apps » OOReader » Storage » click [Clear Data] option. This clears both data and cache.
2. restart OOReader.

Fix OOReader unable to contact server/ OOReader internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click OOReader » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto OOReader » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch OOReader