Contact FLALOTTERY Support

I emailed the lottery through the contact us email to let them know that the add to favorites feature for digital playslips no longer works. The button for this is too far down one the screen and cannot be clicked into. Got a scripted nonsense reply that basically said update your app. If they actually read my email they would see that I wrote that I have the most updated version of the app. They also said if I log out and back in my info and digital playslips would be saved by my user ID Info. No such luck. I deleted the app and re-installed and now I have no playslips at all AND I still can’t add new ones to my favorites because it’s still broken. I replied to let them know of their failure and bad advice and to maybe NOT tell people to delete and re-install the app. No reply so far.

When I saw online there was an app to play, I thought “finally”, but I was disappointed because it still makes you have to select a number at a time. This makes it easier for someone that just makes one play or two, randomly plays, but for someone that has a lot of plays, it takes just as long as to do it manually in paper. I wish the app had an option to upload an excel with the numbers chosen, so then you can review and take to scan at the store. Even better, that you could pay directly on your phone after the review with Apple Pay or a debit card so that affects directly cash and not a credit card debt as that is not allowed anyway in gambling.

I liked the app, especially the ability to check my tickets right on my phone. It was working well. But, not anymore. I can’t get it to load most of the time. When it does load, none of the buttons work, and I can’t get any information about the drawings. I’m not sure if this coincided with the latest iOS update or with an app update, but something is very broken.