Sesame Place app not working? crashes or has problems?

Sesame Place Status

Published by SeaWorld Parks & Entertainment Inc. on 2024-01-24

The Sesame Place App is your must-have in-park companion for your trip to the
nation’s only theme park based entirely on the award winning show Sesame
Street. It’s free and easy to use.

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Common Sesame Place Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sesame Place app on iOS and Android devices. Solve all Sesame Place app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sesame Place iPhone Issues and Solutions

Sesame Place iOS app crashes, not working, errors
Sesame Place iOS app network issues
Sesame Place on iOS has black/white screen

Sesame Place Android App Issues and Solutions

Sesame Place has errors/crashing/not working
Sesame Place server network connectivity issues
Sesame Place has black screen

Sesame Place iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sesame Place app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sesame Place app crashes or not working on Iphone (iOS):

Close and restart the Sesame Place app on iPhone
Update Sesame Place app to the Latest Version for iOS
Uninstall and reinstall Sesame Place iPhone app
Update your iPhone to the latest iOS version

Fix Sesame Place on iPhone unable to connect to server/internet connection issues::

To resolve Sesame Place network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sesame Place black/white screen (blank screen) on iPhone:

Follow the Sesame Place iOS app troubleshooting guide Here →

Sesame Place Android App Issues and Solutions

Fix Sesame Place not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sesame Place app issues:

Force Stop the Sesame Place App
1. On android, goto "Settings" » click Sesame Place app. » click "Force Stop".

Update Sesame Place to the latest version on PlayStore

Clear Sesame Place App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sesame Place app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sesame Place.

Fix Sesame Place unable to contact server/ Sesame Place internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sesame Place » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sesame Place » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sesame Place on android.

Solve Sesame Place black/white screens issue on Android:

Follow the Sesame Place android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SeaWorld Parks & Entertainment Inc., developers of Sesame Place.

60% Contact Match

Developer: SeaWorld Parks & Entertainment Inc.

E-Mail: [email protected]

Website: Visit Sesame Place Website

About this app

The Sesame Place App is your must-have in-park companion for your trip to the nation’s only theme park based entirely on the award winning show Sesame Street. It’s free and easy to use.