Contact Sesame Place Support

by Kitty Pippy

You are unable to “go back” to the previous screen; you have to start your search from the beginning on the app. A “go back” or arrow option for the pages will help a lot! Please look into this.

by Elmo's Other Friend

Maybe because the San Diego park isn’t opened yet? But totally worthless app if you looking to leverage for San Diego. Directs to Philly.

by Robertrowe

Booked our entire vacation around Sesame Place, we did a vacation package which included a vacation pass, and 5 day hotel stay, and a dinner with Elmo.

We got to the park on Friday May 27th at 10am, our 5th year anniversary with our 2 year old twin boys. By 1100 we had ridden every ride that was open in the park. There are maybe 20ish available rides, and only 4 rides were open, the “water park” was open but all the slides were closed. The park did not warn of staff shortages, and we were told “when the kids get out of school they’d open other rides” and “if you come back tomorrow most should be open.”

They offered a pass to come back, but our vacation package included a season pass- which we didn’t plan on using for anything but 2 days at the park. I wish I had just bought a hotel with AMEX and used my 1 free military entry. Instead I’m out $300 or so, the park would not refund it after talking to 6 people, and because we did not fly to the park AMEX insurance could not reimburse our loss.

I finally convinced someone to cancel our dinner with Elmo and got $100 back, we left at 1:30pm. I was irate, it took a lot to calm down after that experience. Other park goers were just as angry, and were getting the same run around. If you can’t staff your rides give me my money back. It wasn’t like a “rain or shine” and it rained, you literally didn’t have your rides open which I paid to use. Theft of service.

If you’re thinking about doing this as a family vacation PLEASE PLEASE PLEASE do not do this. Even if the park was open and all the rides were available it was $20 for a cheeseburger expensive.