Sesame Place Reviews

by Mindy Skrbin

SesamePlace will cause you and your family intense frustration!! This theme park basically forces visitors to use SesamePlace for things like a map and show times, BUT it’s a real pain. Also, forgot trying to make any purchases on the map. It never works and then you have to go to the website on your phone. Seriously, Sesame Place, step up your game! This message is brought to you by the letter F and the number 2.

by Elmo's Other Friend

Maybe because the San Diego park isn’t opened yet? But totally worthless app if you looking to leverage for San Diego. Directs to Philly.

by Robertrowe

Booked our entire vacation around Sesame Place, we did a vacation package which included a vacation pass, and 5 day hotel stay, and a dinner with Elmo.

We got to the park on Friday May 27th at 10am, our 5th year anniversary with our 2 year old twin boys. By 1100 we had ridden every ride that was open in the park. There are maybe 20ish available rides, and only 4 rides were open, the “water park” was open but all the slides were closed. The park did not warn of staff shortages, and we were told “when the kids get out of school they’d open other rides” and “if you come back tomorrow most should be open.”

They offered a pass to come back, but our vacation package included a season pass- which we didn’t plan on using for anything but 2 days at the park. I wish I had just bought a hotel with AMEX and used my 1 free military entry. Instead I’m out $300 or so, the park would not refund it after talking to 6 people, and because we did not fly to the park AMEX insurance could not reimburse our loss.

I finally convinced someone to cancel our dinner with Elmo and got $100 back, we left at 1:30pm. I was irate, it took a lot to calm down after that experience. Other park goers were just as angry, and were getting the same run around. If you can’t staff your rides give me my money back. It wasn’t like a “rain or shine” and it rained, you literally didn’t have your rides open which I paid to use. Theft of service.

If you’re thinking about doing this as a family vacation PLEASE PLEASE PLEASE do not do this. Even if the park was open and all the rides were available it was $20 for a cheeseburger expensive.

by LilxJ

I used to be able to have my passes on here to scan, but it doesn’t give an option to enter your new pass info. I tried to do it on the website and it doesn’t do anything. I’d rather save my passes on SesamePlace or Apple wallet so I don’t have to always have the pass on me. It would be nice to be able to have your annual photo pass uploaded as well. I have had nothing but trouble using SesamePlace and the photo key pass. There should be an option to use your fingerprint instead of having to log in every single time and half the time it doesn’t accept your password. SesamePlace needs to be updated!

by Zia428

Not user friendly at all! Waste of time!

The weather portion has so much nonsense you can't get to the 10 day. Who cares about the earthquake or weather blogs. And everytime u try to scroll up or down it gets stuck.
The rides portion not good, top banner/map is stationary making it difficult to see the rides itself.
Too many and too large graphics for SesamePlace to be functional.

by Pixieyelsraek

The big draw for SesamePlace was the ability to use it for your tickets. Doesn’t work, always says there is an error. The contact information on SesamePlace is wrong - the phone number leads to a “no longer in service” message, and is different than the number on the website.
SesamePlace becomes pointless when nothing on it works!!!!

by Kitty Pippy

You are unable to “go back” to the previous screen; you have to start your search from the beginning on SesamePlace . A “go back” or arrow option for the pages will help a lot! Please look into this.

by Jennypah2c

I've written to support to no avail. I can't attach my season passes nor will the past purchases look up work within SesamePlace - just tells me "Error. Something went wrong on our end. Please try again later." When really later means never. I try to update my information and SesamePlace just spins and spins. The only thing this is good for is a map of Sesame Place (when there) and the day's schedule of events. This has to be improved for a care taker's convenience.

by Skylinelver

Used to enjoy using SesamePlace in 2017 for show times, map directions and accessing barcodes for our season passes. Now it’s basically the website brought to SesamePlace with a minor map function. The map isn’t as easy to use as before nor are show times as prominent to find. Enjoyed using the saved card feature before but now that’s hard to find if it’s even there. Had issues as other season pass members in being logged in by barcode and it still asks you to log in again. Very difficult finding season pass exclusive discounts you need to purchase online. Unable to add passes to wallet as before. Very disappointed overall. With this rollout’s features I genuinely went to SesamePlace Store to see if there was a new one just for the park as this seems to no longer suit that purpose.

by Njguy5280

Now that Sesame Place no longer offers printed maps and show schedules, SesamePlace is more vital than ever. Which is why it’s a shame it’s such a mess. Basic navigation is terrible, many functions don’t work, and the map is kludgy. Assuming they hired a professional app developer to build this, Sesame Place should demand their money back. The only reason I don’t give SesamePlace one star is because it does list upcoming event times, which is probably the one thing most people will use it for.

Cmon, guys — you’re better than this! Park goers deserve a first-rate mobile experience... and this isn’t it.

by TRE J.

The tickets for shows or events never show up I. SesamePlace . However it shows what I bought in 2014! I continue to add my new passes and they are gone the next I open app.
I have added a credit card to pay but it rarely works at registers. It seems that the conveniences added in app are not reliable so what is the point? I still need to print hard copies of tickets, have passes with me and carry cc around park. I have been told by customer service during times app not working in park it is because the park is crowded or busy and app is overwhelmed! What?!?!?

by Fletch622

Since SesamePlace looks more like a port of the website, there must be some link broken with the Add [passes] to Apple Wallet feature, because nothing happens. The busy gears spin for a second or two and then.... nothing. Please fix.

Additionally, it would be helpful to engage iOS’s Shared feature for the downloadable park map, to let the user truly port the map into an offline application. (iBooks, Acrobat Reader, etc.)

by NinaV13

App seems great to purchase season passes and it has a lot of park info. My problem has been trying to scan season pass barcodes and/or enter them manually. Each time I've tried to do both, SesamePlace just shuts down. Please fix soon, the main reason I loaded SesamePlace is to have my families season passes on my phone.

by Bluebonney

I love this park but it is overcrowded and overpriced. I remember coming here years ago. It seemed better than now. I think the ticketing process should be by appointment only. That way it won’t be so much overcrowding especially at this time.

by Phillyfan1288

After several years with an iPhone, this is my first app worth rating. It is by far the best theme park app out there. Take me there feature was perfect. If you are going to sesame place get SesamePlace. Outstanding job Sea World Parks!

by PusheenDeliveryServiceErica

It has a map with all of the rides and attractions on it! Pretty pictures so kids know what it looks like.

by Yonafin

Skip this & go to the website.

Can’t leave a short review, so... went to map function which opened the web app which told me to download a pdf. ¯\_(ツ)_/¯

by Daisyjo_04

Thank you Sesame Place for SesamePlace. Enjoyed the park today and was able to easily find everything with SesamePlace. Was able to sort the shows by time and quickly find a bathroom for my little ones. Had a great day!

by AMHuff

SesamePlace is CONSTANTLY slow, doesn’t work, etc. Trying to make a purchase through SesamePlace ? Forget it. Needs an update or reconstruction for sure. As season pass holders, it’s extremely frustrating!

by Bessbird

SesamePlace contains a really well thought- out set of features. There is a small issue with seeing the top of the map when zoomed in even a little. Keep up the good work!

by Mjw484

SesamePlace is basically what you get from the webpage. What it should be is a tool to use while you’re at the park. The map doesn’t tell you what anything is and there’s no search function. Not having a back button is frustrating. Overall, it’s worthless.

by Fosters4Fun

SesamePlace is useless now. Now all it has to offer is the website it’s self. I’m super sad that I can’t use it because it will make my experiences tough to enjoy. It’ll feel as if I have to work hard to enjoy my time where the air is sweet.

by Creakykat

You can’t see the map to use it. Everything is so blurry you can identify a bathroom or where you are. All of the show times are incorrect or you get to the show and are turned away. Terrible app. Terrible visit. No customer service

by Anymamesleft?

Downloaded SesamePlace to find out way around the park. Mainly we needed a map.

The maps are a joke. It links you to an image that it opens in a browser window.

The map is different depending on what link you push. Most are useless with no detail that helps with anything. A legend but nothing on the map to go with the legend.

You will probably download this anyway. You are at the park and need some information and it’s this or the website.

They need a better map integration like other parks have.

by KFRicci

You used to be able to access your season pass information in SesamePlace and now you can’t do that, also SesamePlace is very confusing, every time I try so do something in my member benefits it keep telling to me login to view my benefits, even though I am already logged in.

by NS1022

Some staff has told me you can’t use SesamePlace for parking; however, other staff has had no problem scanning my Big Bird pass. Also some staff does not know how to scan SesamePlace for food discounts. They need education.

by ACBMCD

SesamePlace is basically a landing page for their website. There is little to no information on SesamePlace and every button just links you to their website which never loads. Both the website and app are clumsy and information difficult to find. Completely useless app.

by Prof Todd

It’s super annoying and error prone to have to enter the barcode or password manually. The sea world app and bush gardens app do not have this problem.