Contact Golden 1 Support

by Ldion2208

Poor performance.
Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again.
Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.

by PLKlootin

I’ve been unable to use my online banking app and have been locked out of my account countless times due to this.(THIS HAS BEEN GOING ON FOR OVER A MONTH) Which has forced me to sit on the phone on hold waiting to speak to an agent so they can fix my problem in 15 seconds only for my app to work one SINGLE time before it breaks again and locks me out forcing me to repeat the cycle. If this isn’t fixed soon i’m switching to Wells Fargo. Your move Golden 1. UPDATE: App is still completely broken and unable to work yet I see the devs responding to the endless complaints saying how everything is all fixed and how diligently they’re working to make sure it doesn’t happen again. YOUR APP IS BROKEN AND HAS BEEN FOR MONTHS. I’ve already made the switch to Discover which I have never had problems with and I would highly recommend everyone here do. We have been patient but you can only be so patient when your banking app doesn’t work at all and you have no access to your OWN MONEY. If I could give negative stars I would. (SWITCH TO DISCOVER) Discover has excellent customer service and their app actually works.

by JT/SF

The previous iteration of the app was perfectly fine. Now we have the following issues (among others I’m sure): 1-had to delete and reinstall the app twice to get it to remember Touch ID 2- doesn’t interface with Plaid any longer 3- can’t seem to edit transfers more than 30 days in the future, can only delete the entire series 4-why the need to hide/require extra step to see all accounts on the landing page after logging in? 5-visually more difficult. Seems like it’s a lighter weight font…? Golden1 needs to fire whoever did beta testing on this.

The issue with Plaid fixed itself without intervention. I was wrong above about not being able to edit transfers more than 30 days in the future - you CAN’T EDIT TRANSFERS AT ALL regardless of when they occur. You can only delete them. Ridiculous.
Also, you used to be able to see interest on credit cards/loans accruing daily, no longer.