Contact Hallmark Support

by Deets50

We are working on cutting the cord and it is hard to find a way to watch current offerings on Hallmark or especially Hallmark Movies and Mysteries channels. I mistakenly thought this would be my answer. Don’t be drawn in if you want anything current. Some of the series are so old that even the picture quality is bad. I love all the mystery movies offered on their Movies and Mysteries channel on cable, but they are nowhere to be found on this app. Another major problem is how clunky the app is. If you start a series, and there are many episodes, it doesn’t pick up where you left off! It takes you back to the start of the series every time, so you have to try and remember which episode you are on. This might not seem like a major problem unless you are elderly and have memory problems, and struggle with using technology, like my mother does. She is the main reason I subscribed to Hallmark Now, and it is totally worthless to her the way it is set up. I wish I had not subscribed to a full year. She cannot watch it unless I am there to help her every time, unlike Netflix and other apps that automatically pick up on the episode you are ready for. I did try to explain this problem to those who are there to help, but they didn’t seem to understand my problem at all. There doesn’t seem to be any help for this. Has anyone else had this problem, or is there something I am missing?

by Daekw

Once again logged off after an hour of watching…why won’t you fix this???!
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When will new mysteries be added? ———————————————————————————————Once again the Roku app closed and it was because we had watched for an hour then we were logged out…Why? Why?! Please fix! ——————————————————————————————— So, why oh why does the Roku app log out after an hour of watching?! And why isn’t it being fixed?? Was logged into the app on iPad, an hour later it logged out AND logged out the movie being watched on Roku. Some of the problems noted below from the last review have been fixed, thanks! ———————————————————————————————- Well, the new format is sleek looking and I like some of the reorganization options. There seem to be a few bugs though. The iPad app will not let me save to watch list and it takes a long time to load. The Roku app takes forever to open and every movie, so far, freezes an hour or more in and the app has to be exited and reopened in order to finish watching it. There is too much buffering, which was not a problem before. Just a side note...why so few mysteries? There seem to be so few available yet so many on the cable channel.

by Reviewed By Me 123

We don’t pay for cable and instead opt to pay for streaming services. We have quite a few of them and since I loved watching Hallmark movies and tv shows when we did have cable we decided to get the Hallmark movies now app....I have never been more disappointed in a streaming app than I am in this one. None of the things that I loved watching on the Hallmark channel are available through this app that you HAVE TO PAY FOR. You would think that the thousands (or millions who knows) of people who opt to use streaming services as opposed to paying for cable would be offered the same content but that couldn’t be further from the truth. There’s no When Calls the Heart tv series or movies, Aurora Teagarden, Murder She Baked, Good Witch tv series...the list really is endless of what isn’t available!

Regardless of how much I love the feel good Hallmark movies shouldn’t I have access to everything Hallmark offers since I made the decision to specifically pay to get Hallmark content instead of just getting it with a cable subscription. Doesn’t seem like a very good way to take care of Hallmark customers to me.....Such a shame and a huge disappointment!!