Fitness Connection Reviews

Neither FitnessConnection , website, nor phone support are able to update my expired credit card. Unable to temporarily suspend membership during Covid using app, or view suspension status. And why is FitnessConnection icon red & white when FC signage is yellow & black?

First of all, this has been the worst experience of my life...

The first day I came in I signed up for a membership and a training program. It's almost three weeks now and I never received what I paid for. They schedule multiple appointments and the trainer never show up. They lied to me several times and this has become a waste of time.

I requested to Eric Ganow the manager at Fitness Connection in Mesquite Tx to cancel the membership and the training program and a full refund. I also asked him for an email confirmation for the cancellation. He said he will cancel both that same day but won't be able to refund anything. So he was able to charge me almost $400 the day I signed up but he is not able to make a refund for a service he never provided. But guess what it's 3 days since the cancellation request and I never received any email from them and instead they charged me another $10. What a joke, right?

I think they do this on purpose. They know what they are doing and this is not right.
I wrote and email to the address they show on their website info@this app.c… but does not work, that email address does not exist.
This business and their people are not serious. I DON'T recommend this gym at all and I give them 0 stars...

I’ve then with Fitness Connection for several months now and really enjoy that app to find out what classes are upcoming and he was teaching them my favorite classes yoga and it also helps to see what the hours of the childcare are still then I can plan my work out around it’s schedule. I like that you can change the location is and see what other classes are going on at different locations, should you miss your class at your local fitness connection you can go to another. I would definitely recommend having FitnessConnection on your phone if you’re into the classes.

there’s no real reason to use FitnessConnection , it always says my login is invalid or incorrect even though when i go on the website it’s correct. it doesn’t have the option were you can scan into the gym like most gym apps do (la fitness, planet fitness, life time) even though it’s literally 2021. It’s not that hard if you need a new programmer my 15 year old brother knows how. it’s just such an outdated app. will be deleting after posting this review.

If FitnessConnection could somehow incorporate your user ID or member number so you can just scan your app barcode instead of having to carry around an extra card; I think that would be the Bees knees!
Cause who doesn’t have their phone on them anyways?
Please include this on a future update!!

The fit step class on Saturdays at 10:30am is one is the best classes I have ever been too. Each time I have attended the class I have burned over 400 calories.. I’m so happy that the class will be added in Tuesday evenings too because I will be attending both.

Like I know y’all membership is cheap but how can y’all not be able to launch an app properly. It’s 2021 for Christ’s sake, no one like to carry their key tags around. What is the purpose of FitnessConnection anyways..like this is a legit question? Cause I really want to know. You try to sign on and it’s gives you the “invalid email/password” prompt. I mean I’m like really annoyed. Seriously y’all need to work on FitnessConnection cause this is ridiculous...eww

I really like this gym and app is user friendly.. however when trying to give feedback it says to configure email but not sure where in app this is done..

I don’t normally write reviews but I feel like FitnessConnection has a lot of potential that is just never really capitalized on. It’s good for finding locations if you are traveling or moving, and class schedules, but other than that it really falls flat. Maybe if you add some account incorporation to FitnessConnection and make it more interactive I think it would help a lot

The screenshot leads you to believe this has a barcode button that you can pull up on your phone so you don’t have to carry the plastic card (like most gym apps), but there’s no way to do that. Sign up experience was pretty poor as well. FitnessConnection uses different credentials than the FC website.

Please allow a way to log into your account through app and have barcode available to scan at check so keys or card doesn't have to be carried around in addition to phone! 😁😁 please!

I think more people are worried about how to use FitnessConnection to scan in to gym vs a lot of what it has now. Who carries cards to badge in anymore.

I’ve never seen an app for a gym that doesn’t allow you to input your information so you don’t have to carry a plastic card around on your keys.
How 2005 is this? Why even have an app? No one uses these cards anymore and it’s $10 if you lose it. Not to mention the guy at the gym lied and said you could use FitnessConnection on your phone to check in to the gym instead of using a card.

Love the class schedule! Is was a nightmare to look at schedule online. This is sooo convenient to change locations and check class schedule and then add to my calendar! Game changer for me...

Have I mentioned recently how much I benefit from your morning yoga classes and how much I appreciate instructors Jamie and Amanda I don't know if I'd be this far without them thank you

I love FitnessConnection , it allows me to plan out my workout in advance. It would be nice to know if the instructor was changed, prior to the class starting!

Can we just have our user added on to FitnessConnection?!? its so unconvient going from FitnessConnection to look for classes and go back to the website to see our user info...

It would be really nice if we could use the phone as a key card or ID it’s hard to carry my key card and losing because of work

FitnessConnection doesn’t show the hours of the club, even though there is a tab for it.

We need a membership barcode on FitnessConnection to scan at the front Desk.