Contact The Infatuation Support

by Clubfed

Follow on of my review below: glad you added the guides section, that’s much better. But the reviews browsing is still a big mess. Why can’t I see the most recent reviews? Similar to being able to see the most recent guides? That’s still the primary use of the app for me. It’s still cumbersome to go through the filter process and organize NYC by recent reviews, and the output is even more inaccurate. Pretty sure Morandi was not the 2nd most recent review. Hope you guys keep working on this. Cheers

I’m a longtime fan of Infatuation, love their work. But this new app is a major regression. As a daily user, my favorite use was to open the app and automatically see the newest published reviews and guides for the whole city (NYC). The app felt current and interesting every day. Not it’s cumbersome and awkward. I have to change the location in the filter section to all-NYC, request for “most recent” - and then the output is a hodge podge of added restaurants that are UNreviewed, plus plenty of errors with restos that were reviewed long ago. Plus, the lists/guides are hard to see, and the search function is a hot mess. What is the purpose of the new default setting? To see the same restaurants in my neighborhood every day? It’s only valuable for traveling. For daily users, this is all much worse. Infatuation crew is really smart, thoughtful and innovative - I’m sure you’ll fix these problems. Look forward to it.

by Foodie221

This is my first time posting a review. Ever. I hate this new app design with a passion, and constantly wish I had never pushed “update” in the App Store a few months ago. I used to use this app on the daily, but now maybe once a month I’ll try the app again, only to become frustrated. This new app design is neither purposeful nor functional; it prevents me from looking up restaurants that I previously saw listed and reviewed on the old version of the app. Additionally, restaurant reviews that I can easily search for using The Infatuation website simply do not show up and/or the restaurant is not found on the app. I hope the developers are able to fuse their great ideas with user friendliness and more content in the next app update, or I may just delete the app altogether and accept that, with The Infatuation app and life, nothing gold can stay.

by Lilhodde21

Read a quick overview on Snapchat and downloaded this app. I went it to do some looking on the places I had just gone to in San Francisco and the first one called Tony’s Pizza Napoletana. This was my absolute favorite besides Mama’s and some guy rated it terribly because there were screaming kids and they cook pizzas a different heat levels and styles. What? Why are you going to rate a restaurant on their techniques? Also, it’s not the restaurants fault the customers kids were screaming. What a terrible review! On top of that, I couldn’t review it myself. The review button is black and will not let me go in and rate the restaurant. Hate this app! I don’t know how it’s getting 4.9 stars! Shame on Snapchat for recommending them too!