magicApp Calling & Messaging Reviews

by Thierry3

I do not understand why it is impossible to delete magicAppCallingMessaging and stop autorenew. I was online forever trying to get the info and there are so many easy ways to renew an account, even without needing to log in the site or be registered, but it seems they make deleting impossible. Why? To keep you stuck forever and paying them? Also, magicAppCallingMessaging never ever worked for me. I got it cause I moved overseas and wanted to have a local number for everyone back home. A lot of times calls don’t come through and ALL the time you can’t have a conversation cause the connection does not work. I mean every time. I have never had a call work, ever! If i do get a text, i would not know unless i open magicAppCallingMessaging myself (even though notifications are on), it just would not refresh unless I open magicAppCallingMessaging . And the texts are nightmares, somethings going in the wrong order if you are sending a longer conversation. I want to delete magicAppCallingMessaging cause I don’t want to spend money on this anymore and it has never ever worked. Let me delete magicAppCallingMessaging please. I want account deletion. And to stop paying! They told me they cannot when I called them! What is that about?! Just delete my account!

by MacMan1844

Used for years on and off in Asia. Moved to Europe and realized they’ve been double billing me. I stopped the double billing by cancelling one of the bill subscriptions and lo and behold! They stopped the entire service—even though they charged me for a full subscription.

I contacted them via email because I cannot phone them (magicAppCallingMessaging doesn’t work and I will NOT phone long distance from Europe). Not once did I wrote them, not twice, three, four or five times—but SEVEN times I’ve crafted a letter to them, updating them on the issue and on which number letter I’m on. They replied ONCE, asking me for information, to which I responded within an hour of their seemingly automated response... I e not heard from them sense.

The last date on which I was able to use magicAppCallingMessaging was the 30th August 2019. Today is the 15th of November and I have not been able to phone the States in 2.5 months. This is horrible and any good they did for me in the past has been totally and utterly erased. I would recommend them to the devil himself.

Save yourself the headache and look elsewhere. This is a HORRIBLE company, with HORRIBLE customer service and HORRIBLE business practice. I’m now in the process of trying to get Apple to pull magicAppCallingMessaging . I’m willing to pay for small claims court just for my $9.99. These crooks need to have their feet held to the flames.

Do NOT get magicAppCallingMessaging! You will REGRET it!

by Tim821

I have been using magic jack on my Mac Pro since it was released and the magicApp on my iPhone. Both used to work great, but not now. I just renewed my service and magicAppCallingMessaging does not let me log on despite deleting/reinstalling and resetting my password. There is no tech support by phone only chat but the chat app requires that one respond to a query by using the ENTER key which Mac keyboards lack- the RETURN key is not recognized- and then it terminates the session. I have tried to launch the dialing program on my my Mac Pro and it appears to try and re-download the program but then gives an Installation error message and tells me to contact tech support, which is not possible. I will call AmEx and cancel all the charges and terminate my service. I suggest people look elsewhere for VOIP service. The owners-Ymax- have given up on providing any reasonable support.

by Shadowyfigure8

I’m a purchaser of the original Magicjack physical Windows-only hardware attachment. Some years ago I quit using it, and switched over to their iPhone app to continue using the very same account as my second number, through the iPhone, for $15 auto-paid every December. Because I don’t use it all that often, I didn’t notice immediately that magicAppCallingMessaging I installed had been replaced by this one, which doesn’t even recognize my original account at all. I missed the e-mail notification of the change, but just searched for it, and it tells me nothing about the reasons for the sudden changes and price increases; neither does their Web site, nor Customer Service, which is at least able to look me up. So in short, my number is dead and gone, not even available for transferring to this new service if I were to decide to accept it. No effort was made to “grandfather in” existing customers. It’s been a while, and I know “times change”, but still I’ve been subjected to an “extended bait-and-switch”.

by Dralexrom

Since the updated app has come along, my love for MJ has dropped faster than some of my calls. I understand the quality of my calls depends on my internet speed, and since I get very slow speeds, calls are not always great but that’s ok.

Sadly, the updated app has made things worse for me. Now magicAppCallingMessaging interrupts anything I’m doing on my phone and doesn’t let me dismiss the call. Sometimes it shows a “decline” button, (sometimes not), but what I really want is to keep using my phone and dismiss the MJ screen all together. It also constantly makes me log in again, it switched buttons around and still doesn’t show caller ID. And it does a super annoying thing: I get a text, I’m in the middle of answering it, same person texts another thing before I finish typing and when the new text comes thru, it erases all MY text I had just done!!! Makes me so frustrated that people will text one liners and as I’m trying to finish, my words get erased to let another, one-liner, text in.

These things didn’t happen with the old app, so I hope a new update is coming ASAP, and I will return to my 5 star review.

by KarElBa

The latest update rendered magicAppCallingMessaging unusable. I’ve been relying on this for 5 years to call from outside the US and now with this update that functionality is gone. Multiple chat sessions with support yield nothing. All they can do is run me through the usual troubleshooting, and they are not informed as to what the developers are doing (if anything) to fix the problem. Why doesn’t MagicJack keep their support staff updates with progress reports from the developers? Even on my second or third chat session, I asked for an update on the supposed fix and all the support people could do was run through their scripted “troubleshooting.” Most of my contacts in the states have WhatsApp or FaceTime. There’s FB Messenger and plenty of other methods to call friends and family, but if you need to reach a bank or a business you need an international plan, and for me MagicJack has been my plan. Maybe it’s time to reconsider.

by McFast77

Well. Month ago i refilled my IPP minutes. Around the beginning of month i noticed that im not getting spam calls on MJ. I opened app and i saw “none of your subscription compatible with ios”.
I wrote to support and they said that now you have to have active subscription on your MJ device to work on iphone. So, ive started number port-out to prepaid tmobile. MJ didnt release number because i didnt have active subscription. I bought one year of subscription - transfer my number to tmobile and then i canceled my subscription. You need to cancel it in 24 hours. Also after 15-16 hours after i bought 1year - “cancel” button disappeared in orders. I had to call billing department. They tried to said that 24 hours passed but in the end they cancel my subscription and ive got refund. Now i will transfer my number to GV.
So MJ changed they rules how they want. Thats ok, BUT they had to inform us that our MJ numbers wont work without active subscription.
PS ive used them like 9-10 years. And mj app around 6 years.

by Gibbysgrl

I’ve had magicAppCallingMessaging for 2 1/2 yrs and until a couple months ago it was great. I had no problem making calls to my family in the states. But I was slow to update my IPhone 6. As soon as I did I’ve had issues trying to call my dad in the hospital. When you live overseas and only have a cell phone calling the states is extremely pricey. Older family members that don’t have the latest technology still believe in being able to pickup the phone and call you. Every time I try calling the call either starts going in and out so they can’t hear me or magicAppCallingMessaging just goes offline. I’m not able to listen to my voicemails and incoming calls I cannot answer. I could understand if this was free still them not wanting to update it, but when you are paying for it, there’s no reason not to keep the service updated. Now I’m being told that I need to purchase something for in my house to make it work...not worth the time. Use to be great....but now magicAppCallingMessaging is a joke.

by Cruzintolight

Update: so, I'm unable to dial out now. When I press the green button to dial out, it clears the field where the number was an nothing happens. Also, when I try to receive a call, it hangs up after one ring. My original problem from two years ago still hasn't been fixed and in fact I'm actually using a google voice number now instead of the non working magic jack one. So, people try to call me on the google one and it routes it to here... however it only rings once if at all. Lately it just goes to voicemail which was the original problem two years ago. Mostly annoyed that I can't call out right now and I've been in love chat hold for 30 minutes now.

The last update available for magicAppCallingMessaging was back in January. Almost all year it hasn't worked for me when receiving calls. I'm able to make calls but not receive them. Waste. I've been using FREE Googlevoice since this doesn't work anymore.

It's now 2017 and the problem hasn't been fixed.

by Aleco65

It's funny some of the feedback I read. People that download magicAppCallingMessaging , use it for a couple of days and wham! 5 stars and excellent review. That is until you need support, need some question answered and no magic jack employee to give you a hand.
I've had magicAppCallingMessaging for some 5 years now, or so, the list of complaint was immense, the freebie has now turn into a trial,yeah! Good luck using it for free now.
Why I had magicAppCallingMessaging for so long, you asked? Because I hardly use it, I have an iPad wifi, so I have to use it at home. The few time that I used it, only half of the time worked. That is the reason I hardly use it. Since I don't use it that much I thought I would close my account, bop, no can't do! See, they don't even have a tuto about how to close your account, and if you are a paying customer, you are better off changing credit card or bank account number.
Since I don't have a bill with them, I'll just uninstall magicAppCallingMessaging and forget about it.

by Dr Porsche GT3

The service work fine until it was time to renew my annual subscription. magicAppCallingMessaging would not give me the option to renew, I contacted Support through the chat and was told I have to wait for an email from Support to help me. Support emailed me two months later asking me to click the button that says renew even though the button doesn't exist... Which made it clear that they never read the logs. I emailed them back telling them I have no upgrade option in the application nor do I see it's on their webpage since the number still shows as active. It's been two weeks now and I still have not received a response and my number is no longer working.
On a personal note I think the problem is I added international calling credit to my account and now even though my subscription expired it's still sees that credit and doesn't want me to renew but the problem is Customer Service's to fix.

by Robosso

In this day and age of IoT and AI, why do we need to pay extra to get CONCIERGE? Has anyone used an operator? It’s a fancy marketing tool to make you feel important. But this is a premium payment to cut in line for trouble shooting.

Are we supposed to feel important for getting that attention? Think again. Why do you need to call in the first place? Marketing concierge is not a good thing. It’s a red warning sign dressed as Santa.

I just paid for a new service since I’m stuck overseas and need a couple more lines for my folks and myself.

After the payment went through, I get two messages: 1) i have to register using a device before getting assigned a number. 2) i have no account compatible with iOS.

I would not spend 1 month talking to a bag of nails for a $68 refund (49 + other charges).
It’s adding insult to injury.

I’ve been a repeat customer for 10+ years. Last march i ported a number to magic jack after a moth of trouble shooting with concierge, the port failed.

Like I said this is a well priced backup. If only Magicjack makes catches up with the rest of the plug and play IoT world.

I doubt they’ll get get this service up and running nor refund my cash on their own initiative. But I will not subject myself through the pain of getting my money back.

If your thinking about subscribing, just think Concierge.

by Facelessfaeries

One min my service was working just as it had for almost a year and hour later won't connect. Tried restarting phone deleting and re downloading magicAppCallingMessaging rebooting cable modem wifi router .. still won't connect and phone is working fine in every other way. Contacted online support they made me redo what I already did and gave me a email address to contact for help. They told me my app was adjusted and should work now ... it did not.. so they made me do the above over again .. still didn't work.. and made me check my internet speed registers above average even with someone watching Netflix while I was doing so... now no answers... I paid for this service for 2 years and now I can't use it. This was iPhone 5C no software updates were made to it recently Even tried a network and system reset . No luck

by Mia_H

For the past couple of months, magicAppCallingMessaging has been so glitchy. I paid for the yearly subscription service might I add. I have used this service for about 3 years and I can’t really use it anymore because of how much it crashes and how bad the connection is sometimes. What prompted me to finally write a review was that I was on hold with a company for almost 30 minutes when all the sudden, magicAppCallingMessaging cut my call. Infuriating. This happens A LOT. This is the only way for me to make important contacts in the states. It disconnects frequently. When I have an incoming call and unlock my phone to answer the call, it won’t let me answer. Many calls that come in have poor quality and some people have told me that my number doesn’t even work when they try to call me. Texting works fine though.

by Specialistn

Ive used magicAppCallingMessaging internationally since 2013 and will say it is hands down the best overall voip phone app. The problem I have is when you get dependent on it and the service quits for whatever reason you’re left high and dry. For example I’ve passed out dozens of resumes that include my number on it, but no one can call me because right now the service won’t connect. Luckily I found the glitch and a workaround. I use the iphone 7, running iOS 11.3. When I open magicJack at the bottom right hand corner where the three dots are (or more options) , it will light up with ‘offline’ briefly, then disappear. Once you tapped the three dots it takes me in to the additional option screen where I see the status “connecting”, but it never changes to “ready to call”. In order to make it work I have to switch my data off of LTE and use 3G only. It will also work on wifi if you turn off LTE.

by Jotaeh

I ported a phone number to my MagicJack account and attached it to my MagicJack device. I'd been told by one their "Live Assistance" that once the number was successfully ported, I had to contact Support again to have the number assigned to the MagicApp on my iPhone. When I contacted Support after the successful port (which only took about 12 hours), I was told it wasn't possible to use a ported number in the MagicApp. That was a problem because I couldn't port the number back to my previous carrier for a month.

So I asked to be transferred to a higher level support person. It turns out that it is indeed possible to use a ported number. The higher level tech person successfully transfered my ported number into my iPhone's MagicApp.

So far, after a week or so of using the MagicApp, it seems to work OK. The only minor issue I've run into is that for some reason the touch screen within magicAppCallingMessaging isn't as responsive as other apps.

It doesn't appear that the first level support responders are properly trained.

It also takes a long time to conduct a Live Support session. The response times after submitting a message can sometimes take minutes.

by Charity116

Since there is no where I can send a bug report (you really need a "report an app issue" link of some kind) I am reporting it here. The badge notifications do not turn off once the notification has been observed and magicAppCallingMessaging opened up. The badge just stays there for days. (Hence the 4 Stars)
As for reviewing magicAppCallingMessaging and Magic Jack service, it rocks! I have a home voip that works perfectly without a computer. I have used Magic Jack for some 10 years now. $20 a year and you can text and have calls on your WiFi connected phone or iPad, what's not to love! I use two numbers with Magic Jack, one for home and one on my iPad... no one else even come close!
If you have been "thinking" about Magic Jack, just get it. It even works overseas to call anywhere in the USA with no extra charges! Love you guys

by BeautifulFlower72

My parents has had Magic Jack for about 2 years. As retired and disabled, they were tired of having a monthly bill. They have not had any major problems with Magic Jack. The only issue, which I can understand is when they lose home internet connection, they can't make or receive any home phone calls.

As for magicAppCallingMessaging , I haven't had any issues so far. When the home phone rings, no matter where I may be, my cell phone rings, whether in locked or unlocked mode. I can pick up the call. I can also listen to voicemails as well through magicAppCallingMessaging. I can make outgoing call as well through magicAppCallingMessaging.

I am going to try buying international call credits to call Africa on a separated Magic Jack account I created years ago when my brother was in Germany. I hope it goes well.

“UPDATE”
Still this is a good app, but it needs some work. I have a lot of drop calls when receiving and making calls as well as when I’m checking my voicemails. This also happens when I’m home over WiFi.

by Gabriel-N

Look, this is a no brainer. MagicApp has a user friendly interface. It could even be called attractive. You can text message/receive texts and call/receive calls, from non-app users. The ring is loud and easy to hear. The integration with your existing contacts is easy. The creation of new contacts is easy. The call quality is excellent. I've tried skype, talkatone, Rebtel, wechat, google voice, Google hangout, etc, and this blows them all away. The price is even decent! My only complaint is that I can't text pictures, but after seeing in comparison how crappy all the other apps are at allowing me to use my iPad pro as a phone, I'm giving MagicApp 5 stars.
I use a plantronics voyager wireless single ear headset in combination with my cellular IPad Pro and magicAppCallingMessaging, with no problems.

by RickCulpepper

RickC
magicAppCallingMessaging is has basic functionality, but it’s limitations and bugs under iOS 13 on the iPhone XR are beyond frustrating. When one opens magicAppCallingMessaging , it takes a good while to load your iPhone Contacts, especially if you have a large number of then. When you lookup a Contact and open the details, then return to the list, you cannot clear the search text box or this I any longer because it has been moved partially off-screen at the top where iOS is displaying the time, status of LTE and WiFi connections and the battery level. When calling someone, it takes a few seconds after I speak before the recipient can hear me. Likewise when I answer a call. While I appreciate the value of MagicJack, the MagicApp is a huge disappointment and it hasn’t been updated in 11 months...

by PLMar1

I have lived in Italy since 2015 and have used magicAppCallingMessaging for two years. It works great until it doesn’t and customer support is needed to try and fix. My subscription was renewed for another at the beginning of April but I haven’t been able to use since the most recent iPhone update. I can receive calls but cannot make them. Terribly frustrating as I am moving back to the US and I desperately need to make some important phone calls regarding my job and upcoming move. I have downloaded other calling apps and none of them work as well as magic jack worked for me. If they take my money they should provide better assistance when issues arise.

by I-Mario

Very useful App when it comes to having a second number on your cellphone. Calls, texts, messages work flawlessly. When it comes to international calls, it is a different story. At least for the country I call almost exclusively. The rates for this country in magicAppCallingMessaging are consistently 10 c/minute more expensive over the competition. More troubling is the fact that rates are given for providers that have been out of business over-there for more than 5 years ago. Which leads me to wonder when was the last time Support has tried an informed upgrade of rates based on current business environnement.
So, for now, the competition is getting all my business and recommendations on the international calls part of it‼️

by Jfne Fjfnf

The new one will have a new interface and everything. It is very very nice. It’s in beta testing and I was participating but had a serious issue regarding missed calls, so had to drop the new beta version. MJ has been wonderful, always dependable, always there when you need it. How can the price be beaten? When they release the new version, I honestly believe business for them will be through the roof. One thing they could try to work on is the quality vs data usage. Facebook uses half the data that MJ uses and I think fb may have slightly better quality. When I was using my jetpack internet only device, I went to facebook calling most times unfortunately. If they dev a good bitrate compression system, they could be very efficient over their own network! They may really benefit from it.